We established a formula for my monthly prescription. I asked to wait a couple months because I had to finish a recent glp-1 prescription. He was very flexible, and informed me I could call back just... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ability to visit with a physician regarding something so personal in such a quick span of time was incredible. My weight loss journey did not have to wait. I’m impressed with the absolute speed in... See more
Company replied
Experience with the doctor and getting medication was easy. But getting logged into the website/app has been a nightmare. I called and was told my issue had been escalated to IT and I would be called.... See more
Company replied
I really liked the provider. I felt heard and she was very knowledgeable about perimenopause and answered all my questions. She is getting me started on HRT right away.
Company replied
Company details
- #17 of 41 best companies in Health Consultant
- #5 of 13 best companies in Women's Health Clinic
- #25 of 73 best companies in Weight Loss Service
Written by the company
Agile Telehealth makes it easy for employers to offer employees affordable, prescription-based GLP-1 treatments—all from the convenience of a virtual visit. What sets Agile’s programs apart is our ongoing, personalized support through exclusive Care Coaching. Each patient is paired with a certified Care Coach who meets with them biweekly—or at a cadence that works best for them.
Contact info
United States
- agiletelehealth.com
4.6
Excellent
911 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service needs work
Up until this last week, I’ve been very happy with this service. I think more work needs to be done to make sure people can contact you and get the help outside of the automations; instead of having to refill out forms and go through a bunch of hoops that aren’t necessary. My prescription from July 27 was forgotten and never shipped. I had to start the entire process over again. I did another video chat yesterday to get this going and then I received a notice that our video chat was actually canceled after we did it. Now I keep getting text messages saying I need to reschedule. It’s frustrating when you can’t ask somebody a question without the runaround.
July 27, 2026
Unprompted review
Reply from Agile Telehealth
Hi Tracy, thank you for sharing your experience. We're glad you were initially happy, but we're sorry about the recent frustrations with shipping and scheduling glitches. We hear your concerns about the automations and hoops. Your feedback helps us improve the Agile Telehealth customer service experience. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
-Agile Telehealth Team
All my questions got answered in a very…
All my questions got answered in a very professional manner
August 5, 2026
Unprompted review
Reply from Agile Telehealth
Hi there! We’re so glad our team could provide the professional answers you needed. It’s a priority for the Agile Telehealth patient support team to make sure you feel informed. Thank you for your trust and for sharing. We’ll keep working to ensure your experience remains helpful and clear.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi J May, we’re so glad you found our process and the AVS to be thorough. Thank you for sharing your positive feedback and trusting us. Agile Telehealth reviews help us stay committed to providing the same high level of detailed care for every patient.
-Agile Telehealth Team
Im very happy and I really appreciate…
Im very happy and I really appreciate what everybody did for me to get to my goal
August 4, 2026
Unprompted review
Reply from Agile Telehealth
Hi Wilmarie, it’s so rewarding to hear that you reached your goal with our support. Thank you for sharing your experience and for trusting our team. We’ll continue to provide the highest level of care through our medical weight loss program. Your success truly makes our day!
-Agile Telehealth Team
The clinician understood and listened
The clinician listened and understood my struggle with weight loss and provided an option that works with my lifestyle. Very satisfied with the process and the service.
August 3, 2026
Unprompted review
Reply from Agile Telehealth
Hi Judith, we're so glad our clinician found a path that truly works for your lifestyle. Thank you for choosing our Agile Telehealth personalized approach to reach your goals. We'll continue to provide the same attentive care and high-quality service throughout your journey.
-Agile Telehealth Team
The provider explained what I needed to…
The provider explained what I needed to do and provided me with the medication so I can move forward and be successful.
August 3, 2026
Unprompted review
Reply from Agile Telehealth
Hi Tracy, it’s wonderful to hear your provider gave you the clarity and tools to succeed. Thank you for trusting our Agile Telehealth personalized approach to help you move forward. We’re committed to maintaining this high standard of care as you reach your goals.
-Agile Telehealth Team
It was great
It was great. They listen to my concerns and answered all me questions. Thank you
August 2, 2026
Unprompted review
Reply from Agile Telehealth
Hi Keith, it's wonderful to hear that you felt heard and supported during your interactions with us. Thank you for trusting the Agile Telehealth patient support team with your questions. We’re committed to maintaining this high standard of care for every step of your journey.
-Agile Telehealth Team
Easy to order
Easy to order and appointment was prompt and efficient.
August 2, 2026
Unprompted review
Reply from Agile Telehealth
Hi Donya, it’s great to hear that your appointment and ordering process were both smooth and efficient. Thank you for choosing us for your health journey and for sharing your experience. We’ll keep working to ensure our medical weight loss program stays professional and easy to navigate.
-Agile Telehealth Team
Reply from Agile Telehealth
Hi Angela, it’s wonderful to know you found our team kind and informative. We strive to be direct and helpful for all our patients. Thank you for sharing your feedback about the Agile Telehealth patient support team. We’ll continue to provide this clear, compassionate care for all our patients.
-Agile Telehealth Team
Use caution before working with Agile
Agile is the worst telehealth provider with whom I have worked in my 36 year career. While pleasant, their customer service support staff are uninformed, equipped to provide useful information, and therefore incapable of providing needed customer support. I opened an account with Agile two weeks ago for a GLP-1. The process seemed smooth enough, and I paid for my prescription at the time of I opened my account. My request was reviewed and approved within a day, but two weeks later, the medication remains unshipped and customer support provides canned answers and no information unique to me. Every day for the last 10 days, I receive two emails and two texts, morning and afternoon, each telling me that there is a slight delay in shipping my medication. I don’t believe that Agile has any intention of fulfilling their contractual obligation ro me. I would strongly advise others to use extreme caution should they choose to work with this incompetent company.
July 20, 2026
Unprompted review
Reply from Agile Telehealth
Hi BHS, we’re incredibly sorry for the shipping delay and the unhelpful communication you’ve experienced. Thank you for sharing this feedback. Please email us at patientsupport@agiletelehealth.com so we can personally look into your account. We’re committed to making this right and providing the personalized, high-quality care you deserve.
-Agile Telehealth Team
The ability to address concerns and…
The ability to address concerns and listen along with providing adequate information and details
August 1, 2026
Unprompted review
Reply from Agile Telehealth
Hi Slater, it’s wonderful to know you felt heard and well-informed throughout your experience. We appreciate your trust and for sharing such kind words. Our Agile Telehealth patient support team will continue prioritizing clear communication and attentive care for everyone we serve.
-Agile Telehealth Team
Verification isn’t working despite…UPDATE
It took a lot of time, but we worked out the kinks. It still says I am not verified, and one of their specialists was being rude. But all in all, they were helpful. Moved from 1 star to three stars.
1. Be prepared for a lot of back n' forth, and sometimes you'll get different answers from staff.
2. Whatever email and phone number you sign up with is permanent. I've called several times to change it. It still goes to the old information, which can be a HUGE privacy concern.
July 30, 2026
Unprompted review
Reply from Agile Telehealth
Hi customer, we're truly sorry you've had such a hard time getting verified despite your efforts with tech support. It's frustrating to feel stuck, and we want to help you move past this hurdle right away. We're using your feedback to improve the Agile Telehealth customer service experience for everyone. Please email us at patientsupport@agiletelehealth.com so we can look into this personally.
-The Agile Telehealth Team
It was great!
She was very encouraging of my progress! I was dreading the call because I scheduled it during my work hours but it was surprisingly quick and easy- not to mention pleasant!
July 31, 2026
Unprompted review
Reply from Agile Telehealth
Hi Nyaisha, it’s great that your appointment was quick and pleasant despite your busy workday. Thank you for trusting the Agile Telehealth patient support team to help you stay on track. We’ll continue providing the same efficient and encouraging care to support your progress.
-Agile Telehealth Team
Rosa was very helpful in helping me…
Rosa was very helpful in helping me understand next steps and answering any questions/concerns I had!
July 30, 2026
Unprompted review
Reply from Agile Telehealth
Hi Kylie, it’s wonderful to know Rosa was able to help you navigate your next steps with confidence. Thank you for sharing your kind feedback and trusting us with your care. Our Agile Telehealth patient support team will keep working hard to provide this same level of clear communication.
-Agile Telehealth Team
They are caring
They are understandable and caring and listen to what they say
July 30, 2026
Unprompted review
Reply from Agile Telehealth
Hi Hope, we’re so happy you felt truly heard and cared for during your time with us. Thank you for sharing such kind words and for trusting the Agile Telehealth patient support team. We’ll keep working hard to ensure every patient receives that same level of compassionate, personalized attention.
-Agile Telehealth Team
Easy to log on and talk to the provider.
July 30, 2026
Unprompted review
We established a formula for my monthly…
We established a formula for my monthly prescription. I asked to wait a couple months because I had to finish a recent glp-1 prescription. He was very flexible, and informed me I could call back just prior to when my last dose will be to re-activate the prescription. Since my payment had already gone through, I was able to get a refund.
July 29, 2026
Unprompted review
Reply from Agile Telehealth
Hi Sheri, it's great to hear that our team could be flexible with your timeline and handle your refund quickly. Thank you for sharing your experience and for trusting us with your care. We’re committed to providing this level of personalized support to everyone in our Agile Telehealth GLP-1 program.
-Agile Telehealth Team
Quick and awesome.
It was a great experience and I am looking forward to seeing the outcome of my journey!
July 29, 2026
Unprompted review
Reply from Agile Telehealth
Hi BJ, it’s wonderful to hear you had such a great experience starting out with us. Thank you for your trust and for sharing your excitement about the future. We’re committed to supporting you through every step of your medical weight loss journey.
-Agile Telehealth Team
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