Our Golden Bailey is to undergo emergency surgery. Of course as a family this has caused us immense distress. We phoned Agria and spoke to Jennifer Addley from the company who went above and beyond in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Telephone sales staff were well informed, friendly and very efficient. Policies for my three cats were organised within minutes. Hopefully, in the unfortunate event the cats require treatment, the cl... See more
Company replied
Jennifer put me at ease and explained everything to me- talked me through next steps and what options I had for the claims as well as update my number and gave me a top tip for updating my contact... See more
Company replied
Agria Pet insurance are “simply the best” unfortunately our little girl is extremely unwell at the moment and having surgery. The agents we have spoken with are very caring and empathetic to Winnie an... See more
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Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
13K reviews
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Change providers to Agria only 2 months…
Change providers to Agria only 2 months ago and sods law had to make a claim. They were super efficient and paid out as expected.
June 29, 2026
Reply from Agria Pet Insurance
Hi Lynn,
Thank you so much for your wonderful 5-star review ⭐️
We know it's never ideal to need to make a claim so soon after changing insurance providers, but we're really pleased to hear that when you did, everything went as it should. Knowing that your claim was handled efficiently and settled promptly is exactly the experience we want every customer to have.
Your feedback is a great reflection of the hard work our teams put in every day, and we'll be sure to share your kind comments with everyone involved.
Thank you for putting your trust in Agria Pet Insurance. We really appreciate you taking the time to share your experience, and we hope both you and your pet enjoy many happy, healthy years ahead.
Best wishes,
Liam
Customer Service Teams
It was so easy to get my dog insured…
It was so easy to get my dog insured and the installments are reasonable, very satisfied
June 29, 2026
Reply from Agria Pet Insurance
Hi Joanne,
Thank you so much for your wonderful 5-star review ⭐️
It's fantastic to hear that arranging cover for your dog was such a straightforward experience. We know that taking out insurance should be simple and affordable, so we're delighted that you found the process easy and the monthly instalments reasonable.
We're so pleased to know you're happy with your experience so far, and we'll make sure your lovely feedback is shared with the team.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Cover for workplace best around
I needed a policy to cover my dog coming into work as well as all other essentials. Agria ticked every box and the customer service was great. One phone call got me all I needed to make an informed choice.
June 21, 2026
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that you were looking for cover that would allow your dog to accompany you to work, and that Agria was able to provide exactly what you needed. We know every owner has different requirements, so it's fantastic that one conversation with our team gave you all the information you needed to make an informed decision.
We're also delighted to hear you received such great customer service throughout. I'll make sure your kind feedback is shared with the colleague who supported you, they'll really appreciate your comments.
Thank you for choosing Agria Pet Insurance, and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Very approachable staff and excellent customer care
Our two latest rescue cats came with 4-weeks free pet insurance from Agria. I had no intention of extending that as I was actually very happy with my previous insurer, other than the fact that when I had to make a claim they then doubled my premium when it was due to renew. Agria, however, don't do that, which I really rate. I haven't needed to submit a claim to date, although I probably will do very soon as two of my four cats require expensive dental treatment. Hence, I rang Agria to discuss the chance of submitting a claim for this and was given some very good advice from Michael Bowerman. He was incredibly professional and easy to talk to. I'd recommend Agria any day.
July 27, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Lucy,
Thank you so much for your wonderful 5-star review ⭐️
It was a pleasure to read your review, and we're delighted to hear that your experience with Agria has exceeded your expectations. We understand how important it is to have confidence in your insurer, especially after previous experiences, so it's wonderful to know that our approach gave you the reassurance you were looking for.
We're particularly pleased to hear that Michael was able to provide clear, professional advice when you called to discuss your cats' dental treatment. Taking the time to help customers understand their cover and the claims process is something we pride ourselves on, and we'll be sure to pass your lovely feedback on to Michael, I'm sure it will mean a great deal to him.
Thank you for your recommendation and for choosing Agria Pet Insurance. We really appreciate you taking the time to share your experience, and we hope your two rescue cats receive the treatment they need and are feeling much better soon.
Best wishes,
Liam
Customer Service Teams
Very helpful and pleasant to deal with.
July 28, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Cerys,
Thank you so much for your wonderful 5-star review ⭐️
We're so pleased to hear that Jenny was helpful and pleasant to deal with, as providing friendly, approachable service is something we always strive for.
I'll make sure your kind words are passed on to Jenny, she'll be delighted to know she made such a positive impression.
Thank you for choosing Agria Pet Insurance and for taking the time to leave us a review.
Best wishes,
Liam
Customer Service Teams
Felt ripped off.
Charging model is completely flawed. I was forced to pay more for a lower level of cover for a 2nd dog at the same age / time. Without the option to even get the higher cover. Absolutely awful. Clearly based on price gouging and not treating customers fairly.
June 28, 2026
Reply from Agria Pet Insurance
Hi Mark,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
We understand why this felt frustrating. Pet insurance premiums are calculated individually for each pet and policy, and there can be a number of differences that influence the premium and cover options available. These can include factors such as the pet's breed, age and gender, as well as when each policy was taken out. Where there is a significant gap between one policy starting and another, changes to pricing over time may also have an impact.
We also appreciate your comments regarding the cover options available. At present, we don't offer the ability to increase cover levels in the way you've described, but we're always listening to customer feedback as we continue to review and develop our products and the options we offer.
If you would like to discuss your policies or how your premiums have been calculated in more detail, please don't hesitate to get in touch with our Customer Service team. You can call us on 03330 30 10 00, email info@agriapet.co.uk, or contact us Monday to Friday, 8:30am to 6:00pm. We'll be happy to talk everything through with you.
We're sorry that we haven't met your expectations on this occasion, but we do appreciate you taking the time to share your feedback, as it helps us identify where we can improve.
Best wishes,
Liam
Customer Service Teams
Very professional
Very professional, especially efficient and helpful. Also, polite and sensed just how much I needed to interact. Their support was “just right”.
July 27, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Heather,
Thank you so much for your wonderful 5-star review ⭐️
It's incredibly rewarding to hear that Jenny struck exactly the right balance when supporting you. Every customer is different, and knowing when to listen, when to explain and how much support someone needs is such an important part of delivering great service. We're delighted to hear that Jenny got it "just right" for you.
We'll be sure to pass your thoughtful feedback on to Jenny, I'm sure she'll really appreciate your kind words and the recognition for her professionalism, efficiency and care.
Thank you for choosing Agria Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Good customer service
July 27, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Beverly,
Thank you so much for your wonderful 4-star review ⭐️
We're delighted to hear you received such great customer service from Jude. We'll be sure to pass your kind feedback on to her, I'm sure it will mean a lot.
Thank you for choosing Agria Pet Insurance and for taking the time to leave us a review.
Best wishes,
Liam
Customer Service Teams
I have had no experience with this…
I have had no experience with this company yet other than setting up the insurance which was easy to do, so I have nothing bad to say to date.
June 19, 2026
Reply from Agria Pet Insurance
Hi Christine,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that setting up your insurance was such a straightforward experience. We know that choosing a new insurer is an important decision, so it's lovely to hear you've had such a positive first impression of Agria.
We hope your policy gives you peace of mind for years to come, knowing that we're here if you ever need us.
Thank you for choosing Agria Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Shane was very helpful and…
Shane was very helpful and understanding. Good service
July 27, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Sam,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Shane provided such helpful and understanding service. We know how much of a difference it makes to speak with someone who takes the time to listen and offer the right support, so it's great to know you had such a positive experience.
We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Was very easy to set up
June 27, 2026
Reply from Agria Pet Insurance
Hi Kieley,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that setting up your policy was so quick and easy. We always aim to make the process as simple and straightforward as possible, so it's great to know we've made a positive first impression.
We hope your policy gives you peace of mind for years to come, knowing that we're here if you ever need us.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi Deborah,
Thank you so much for your wonderful 5-star review ⭐️
We're thrilled to hear you think we're brilliant! Knowing we've been able to provide you with such a positive experience really means a lot to us.
Thank you for choosing Agria Pet Insurance. We truly appreciate your support.
Best wishes,
Liam
Customer Service Teams
Advice on Claims
A little mix up in the beginning of our call, probably me not explaining myself properly but Julia was very helpful.
July 27, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Andrea,
Thank you for taking the time to leave us a 4-star review ⭐️
We're pleased to hear that, although there was a little confusion at the start of the call, Julia was able to help and provide the support you needed. We'll be sure to pass your kind feedback on to her, I'm sure she'll really appreciate it.
Thank you for choosing Agria Pet Insurance, and we hope we can provide you with a 5-star experience next time.
Best wishes,
Liam
Customer Service Teams
Online vets are amazing
Online vets are amazing, I never received my free welcome pack for taking the insurance and I purchase 6 covers 😔
February 27, 2026
Reply from Agria Pet Insurance
Hi Jasmin,
Thank you for taking the time to leave us a 5-star review ⭐️
We're so pleased to hear that you've had a great experience with our Online Vets service.
We're sorry to hear you didn't receive the welcome pack you were expecting. Having looked into this, I can see that a different promotional offer was applied when your policies were taken out, and as only one promotional offer can be applied per policy, this meant the welcome pack promotion wasn't included.
We really appreciate you choosing Agria Pet Insurance to protect all six of your pets, and we hope you continue to enjoy the benefits of your cover.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi Cheryl,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Michael was able to resolve your query quickly and that you found us easy to contact. Providing prompt, straightforward support is exactly what we strive for, so it's great to know you had such a positive experience.
We'll be sure to pass your kind feedback on to Michael, I'm sure he'll really appreciate it.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Very helpful,no long waiting in a queue…
Very helpful,no long waiting in a queue
Friendly,felt valued as a customer
July 27, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Christina,
Thank you for taking the time to leave us a 4-star review ⭐️
We're so pleased to hear that Charlotte provided friendly and helpful service, and that you didn't have to wait long to speak to someone. It's especially lovely to know that you felt valued as a customer, as that's exactly the experience we want everyone to have.
We'll be sure to pass your kind feedback on to Charlotte, I'm sure she'll really appreciate it.
Thank you for choosing Agria Pet Insurance, and we hope we can provide you with a 5-star experience next time.
Best wishes,
Liam
Customer Service Teams
Jennifer Addley was so very helpful and…
Jennifer Addley was so very helpful and understanding with our pets situation. She was great at identifying our needs and assistance with our claim. Pointing me in the right direction and what to expect. Even helping me to log onto the Agria web site. Thank you. Chris.
July 27, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Chris,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Jennifer was able to provide such helpful and understanding support during what we appreciate may have been a worrying time for you and your pet. It's great to know she took the time to understand your situation, explain what to expect with your claim, and guide you through using the Agria website.
We'll be sure to pass your kind feedback on to Jennifer. I'm sure she'll be delighted to hear the difference she made.
Thank you for choosing Agria Pet Insurance. We wish your pet a smooth recovery and all the very best.
Best wishes,
Liam
Customer Service Teams
Reply from Agria Pet Insurance
Hi Amy,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Jenny provided fast and helpful service, and that you're finding your policy to be good value. It's great to know we've been able to make such a positive impression.
We'll be sure to pass your kind feedback on to Jenny, I'm sure she'll really appreciate it.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Very helpful and knowledgeable
The lady I spoke to was extremely helpful in helping me insure my 2n half yr old lab that has just had puppies and her 8wk old puppy that we kept. She looked for and found us the best deal to use to insure them both.
June 26, 2026
Reply from Agria Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you received such helpful and knowledgeable service. Finding the right cover for your Labrador and her puppy is an important decision, so it's great to know our team was able to take the time to understand your needs and find the best option for you both.
We'll be sure to pass your kind feedback on to the colleague who helped you, I'm sure they'll really appreciate it.
Thank you for choosing Agria Pet Insurance. We wish
It is rare to speak to someone on line…
It is rare to speak to someone on line who makes you and your questions feel valid .
Lorna was so friendly and helpful- explaining everything clearly to me - without making me feel l should already know what l was asking about -
I would have no hesitation to recommend the service and help l received from Lorna .
Thank you
July 27, 2026
Unprompted review
Reply from Agria Pet Insurance
Hi Ms S,
Thank you so much for your wonderful 5-star review ⭐️
We're so pleased to hear about your experience with Lorna. Taking the time to listen, answer questions clearly, and make every customer feel comfortable and valued is exactly the level of service we aim to provide, so it's lovely to know Lorna made such a positive difference.
We'll be sure to pass your kind words on to Lorna. I'm sure she'll be delighted to hear how much you appreciated her support.
Thank you for your recommendation and for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
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