Åhléns Reviews 

Terrible terrible terrible customer service and store. NO one answers to your inquiries no matter how many times you send emails to them or stay on the line.
Shame on them that got my money and did not send the order. It is now more than a month and I am still running after my money to take it back.
And shame on Klarna since, they are both in this together, to take customers money and not sending the orders and then both disappear.

Worst Customer Service ever. I contacted them five days ago about the missing package. Still no response.

Smiling Helpful staff. A good Store to do shopping.

If you Dont look Swedish dont go to their store! Today my wife had a very bad experience and humiliating situation with one of your employee at Alens in centrum Linköping! she went to buy some clothes and your employee was waiting for her outside the changing room and immediately she accused her of stealing cloth! with no evidence what so ever, didn't you use a CCTV to check before bothering your customers?! when she of course didn't fined and thing she didnt apologized, instead she called the security and when he arrived, your employee forced my wife to go with her to the changing room and strip to her underwear and searched her with a discussing look! after all of this when she of course did NOT fined anything she just let her go without even apology but she insisting to say that my wife has stolen stuff ! is this because my wife in hijab?? your employee was lucky that i was at work when this happen because if i see someone treating my wife like this i would not control myself and i would have called an ambulance instead of security! i am going to consult my lawyer about this and i am determined to take a legal action!

Lots of good looking products but awful webpage and services. The webpage is not up to date with current stock status and even though the webpage list that the store has the product in stock it rarely is in stock. It's impossible to get hold of the stores to check the current stock status. Please sort this out, too bad they actually have stuff that I would like to buy, otherwise, I would have never bother about this.

And we shouldn't mention the webshop. The webshop has slow deliveries and far too often I never get the complete order. Occasionally I have been informed about the product not being in stock, but these often happen after I have collected my package.

I wouldn't recommend Åhlens, if you still want to buy from Åhlens, then you are in for a treat. Prepare for problems both online and offline.

I wish there is 0 points for Åhlens customer service.

Order made on December 8, 2019 never received anything until today January 15, 2020.

Emailed 4 times during a month period, no reply.

Called twice, first time on January 3, 12 days ago, told me to wait and said will give me a coupon code, nothing happened.

Called again January 14, coz it has been over 30 days the parcel is not delivered then it should be lost.

Person called Samuel picked up, told me will arrange new shipment, but something in my missing parcel is out of stock, so I am forced to get refunded because of their fault.

Ok, fine, just send me the parcel.

No, it is not that easy, Samuel promised it will be hemleverans as the same way I chose when I made the order.

Yes, you are right, they just can't do their job, I got message that I have to pick up the parcel from an ombud which will take me half an hour to go and be back.

To summarise:

After one month made an order, nothing is received, caused me so much trouble to get new Christas gift right before holiday season.

No one informed me the parcel is missing.

No one replied to my emails.

No one even said sorry to me and I was being a super patient and polite customer, and look at what I got?!

I was forced to get refund since the item I ordered in the missing parcel is out of stock!

Promised home delivery, and it still sent to ombud which is not even close to my address!

Can't imagine how worse this thing can be.

Åhlens is a giant company, so what I really understand is that their recruiting and HR is not working very well, so their customer service team members deliver this kind of bad service to customers.

I have always been understanding and polite to customer service people, BUT respect should be given mutually.

Åhlens gave me a lesson, don't be patient to them, don't be polite and understanding to them, they don't care.

Their webshop does not offer great service to customers - for instance, their products are so often out of stock with no information whether they will return in stock or not and when - and their customer service is slow and not at all very helpful.

Each time I have tried to shop from their website there is something that isn't working and causing me problems as a customer. Either it's poor information about their products or they don't have them in stock or something else goes wrong.

Then, as a member, I repeatedly get personal offers about discounts on an optional product of some cathegory, yesterday it was from the beauty section.

But when you try to activate the discount offer for your optional product they systematically activate it for the cheapest product of the current product cathegory in your basket - so in effect, you get next to no discount! It is deceitful! No other company does the same thing - it is obvious they actively have made some algorithm that chooses the cheapest product, not the most expensive one, every time you get an discount offer like that!

When you call or email the customer service they don't correct this/help you and you often get a snarly attitude from the staff!

STOP CHEATING YOUR CUSTOMERS, Åhlens! Start making your store customer oriented, not company oriented! You are expensive already and often have a poor supply in comparison to other webstores and shops, so step it up or you will lose customers!

Åhlens web shop has disappointed for the second time, they dont deliver what they have confirmed to, and the service is really slow.
I purchased a few things online a couple of days ago, got a confirmation of my order that said a notification would come when it was on its way.
This note came 4 days later - but after that I got a new email apologizing for not having one of the items in stock.
Unfortunately this is the second time they the sell stuff that they dont have.
I tried to buy a jacket from the webshop a few months ago. Confirmation arrived as usual etc, but 6 days later an apologie came by email - they didnt have the jacket. It took them several days to inform me. So dissapointed.

the website is a bit slow, but it's a good supplement.