AIAIAI Reviews 

Fantastic audio gear + right to repair.

I have had several interactions with the Support team on different occasions and contrary to the bad reviews, the experience I had was great – replies were quick and friendly and quite recently they helped me resolve a shipping issue with my Unit-4s.

After 5+ years, the time had come to replace my old set of TM headphones with a new set. Since that decision, it had been a rollercoaster ride. USPS “lost” them for almost a week in my city. Then they finally arrived. I get these beauties assembled and upon first use, I discovered the right unit was DOA and not working. I reached out to communicate the issue and was greeted with exceptional and speedy customer service. A few videos and pictures later, my replacements are on the way and I can’t wait to use these amazing headphones again. For the record, my old pair still works great but have seen better days over the years. Thank you again Emma, Emilie and Rosa for the exceptional customer service! I look forward to many more years of using your quality headphones!

I’ve been using AIAIAI headphones for about 10 years now. In every instance I’ve ever needed to reach out to customer service, they’ve always been more than gracious with any requests. Most recently, the team of Rosa, Emilie, and Emma were all rockstars in getting my issue resolved. It’s knowing that the company and employees stand by their product along with that personal touch missing from so many other companies that keeps me coming back year after year.

Situation was resolved

Had a couple of questions regarding products and shipping, and got exactly the answers I was hoping for — fast, clear and genuinely helpful. They clearly care about what they make and the customers who use it. That’s a 10 out of 10 in my book.
Thanks AIAIAI, you’ve got a new fan!

Thank you and congrats again to your team, I've never experienced such a thorough and helpful customer service. Quick, friendly and solution oriented!

I remember buying my first pair in the CPH showroom more than 8 years ago and loyal ever since!
<3 AIAIAI

Great customer service! Had an issue with a product and AIAIAI got in contact with me quickly and was able to help me resolve my issue with zero hiccups, can't recommend them enough!

TLDR; Treated badly, ripped off and lied to - all communication stopped after they received my money. Avoid at all costs - other people have gotten the same "Aiaiai experience". Don't buy Aiaiai -spend your money somewhere else where they customers even after they receive their money.

Ordered headphones directly from Aiaiai and paid extra for express shipping (1-2 days) as I needed new ones urgently. After placing my order, nothing happened for a day so I contacted customer support in the afternoon and they said that they just received the stock so they would send it out that afternoon.
Heard nothing back the day after either, despite e-mailing two more times as I was running out of time. Realizing that Aiaiai would not ship my gear on time, I e-mailed them a final time to cancel the order as I had already gotten other headphones.

Lo and behold, after this the package was finally sent. Only it would arrive after the day I needed it. I ended up returning the headphones I bought in the interim, borrowed a friends gear for the weekend and planned to actually leave the festival and drive the 45 minutes to pick the Aiaiai package up on the promised delivery date. Delivery day comes and they delivered it to somewhere else - the beautiful cherry on top of this miserable experience that I paid extra for.
Screwed over from beginning to end and the worst part is that Aiaiai has simply chosen to ignore my emails ever since their first response, despite emailing them again after this to ask for an explanation.

At least the headphones are great - I just fear the day that I will need any kind of support from them. Because of this, I will never buy from this company again and I will never recommend them to anyone else. Buy instead from a professional company that cares about their customers even after they receive their money.

Great product. Sound and material choice top notch.

Also great customer service, had a small issue just before my warranty ran out. Thanks to the modular design I was able to get a replacement component quickly and easily without wasting material replacing the whole product!

The plastic on the headphones turns super sticky over time, which makes them useless!!

The customer service works impeccably and the service is great. Mrs. Rosa has always followed me through the process with friendliness and professionalism. I am very satisfied with the service from this company and despite my little problem with my headphones, I am also very satisfied with my product. Thank you.

Customer support worked with me even though my warranty was expired. I bought a new part and they sent brand new parts and I was able to fix my headphones no problem. The even upgraded my speaker units to MKII. My headphones sound better than ever. This is honestly the best audio quality I’ve experience with AIAIAI headphones. Extremely grateful for the customer support team to help me out to this extent.

All the products I've got from AIAIAI are great, they do know their game in the professional audio world!

And even when I had any issue (happened once in years of purchasing their products) their Customer Service is a dream - fast, effective, and kind.

I purchased the TMA-2 wireless headphones from AIAIAI in Nov 2022 - and have LOVED them - using them in my home studio to produce music and listen to music, both wired and wireless (which is amazing as a guitar player to be freed from cable disasters!).
In July 2025, just 4 months before my 3 year warranty would expire, I somehow broke my headband. I contacted AIAIAI support online - and within 48 hours, They provided me with a FREE part replacement - just asking for simple pictures of my headphones and proof of purchase. It was an incredibly easy process and saved me money at a time when I can't really afford a new pair of headphones (especially ones of the quality of the TMA-2 !). A company which stands behind their product like AIAIAI does earns customers for life. That's what I am now... I am looking forward to buying more products from them over the years!

Used AIAIAI TMA2 for years - recently ordered some updated parts (new drivers, headband, cups) which as ever are fantastic quality.
Had an unfortunate experience with UPS delivering another pair of ear cups to the wrong address so I never received - thankfully the support team from AIAIAI was unbelievably helpful, providing regular updates and sorting the issue with UPS. Don't think I've had customer service like it before, so many thanks to the team for their perseverance!

Unfortunately, my experience has been far from ideal. In less than a year, one side of the headphones stopped working. I contacted customer support and was asked to send a video demonstrating the issue, which I did straight away. Since then, nothing. I've followed up several times, but they’ve just ignored me.

Really disappointing — such a shame, because the headphones themselves are actually pretty decent in terms of design and build.

Review amended to three stars because they finally came through. In short, if you don’t hear back from them within two days, try forwarding your reply to the address given in the response below (cannot repost it here).
That worked for me.
Still, consider buying from a different company without obvious flaws in their products that never get fully fixed over the course of a product life cycle.
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In short: Don’t buy aiaiai, they don’t own their faulty products!

I have a pair of Wireless+ headphones that had their headband broken. This is an acknowledged issue, at least to a certain extent:
“​Unfortunately a batch of our H10 had that fault - but our newest batch doesn't - therefore you shouldn't be able to experience this again, if you like the H10 and wants to stick with it.”

On June 16, I have started a support ticket to replace my headband. This is the second replacement within 2,5 years.

On June 17 I got this reply:
“Thank you for reaching out! I'm sorry to see and hear this though...
In order to make the replacement process as convenient as possible, please send a close-up photo of the QR-code on the inner left side of the headband.
Once we have received your reply, we will create a voucher for you which you can use on our web shop to get a replacement.”

I have supplied the requested info on the same day, less than 30 minutes after receiving the prompt to do so.

Since then, more than two weeks and three follow ups later, I have received NOTHING.

This must be the worst customer service by a self-proclaimedly customer-facing European company I have ever received.

I am leaving this review to warn you to not buy into the ‘modular’ bs they are touting. They don’t honour their promises and leave you hanging, which of course has potential repercussions for the actual longevity of their lineup. That is at least what has happened to me. I am disposing of the other headphone parts and getting a pair of other headphones. Definitely not buying a replacement part for a faulty design.

I have been a AIAIAI headphones owner since 2018. I had issue with some part of my headphones and Rosa at Customer Service resolved the issue swiftly and quickly! A+ Customer service! Loyal customer!

Excellent service
Sorted a replacement H10 headband within an hour

As a DJ I owned since a few years a TMA2DJ for stage performance and an H10 system for the studio work.

Both excel in their respective use.

AIAIAI is a company which have a high level of conscience and respect for the environment and the customers.

Highly recommend!!!