AIAIAI Reviews 

great products and even better customer service. they respond quickly and sorted my problem even faster.

It's very hard to find a brand which actually cares about user experience. After my headset stopped working, customer care walked me through every step necessary to make sure the headsets could work again, and when all was done and they didn't work, I was offered a new piece for my modular set. I love the modular option which is much more sustainable, but more than anything, I appreciate my problem being taken into consideration with time and attention. Cuddos to aiaiai!

Amazing staff. Really friendly and responsive. They quickly replaced my headphones when part of it broke (covered under warranty). Love the AIAIAI H10's. The sound quality is insane. I can hear crazy nuances of my favorite album that I've been listening to since I was a kid, which is a new experience.
Using them for basically everything for a year (tons of airplane travel, music production, video games, etc.), so likely it was broken out of too much love. Their trade-in policies and general design philosophy is how every company should be run!

I own a few products and don’t have any complaints love all my audio gear from AIAIAI. Recent I had experienced one of the audio wires on my recently purchased headphones, I emailed customer support and couldn’t have been happier w/ how quick they responded and how quick they were to resolve my issue I’ve never had a company do that for me as a consumer so I really appreciate the effort put forward to solving my initial concern
Special shout out to Andrea on the Customer Support Team they’re a saint 🙌🏽

In terms of product i would give it 4 in terms of customer service i would give them 5.

Awesome headphones, with latency so low they can be used real time with my band. They sound great, the customer service is the best I've ever had and I wouldn't hesitate to use their products. These are the headphones I've been looking for and unfortunately have bought many other brands that couldn't meet my requirements after trying.

The support team are genuinely understanding and generous with the solutions they offer for any issue you might have. With my many issues, they stuck with me for every step of the solution and were so wonderful! I am an AIAIAI customer for life!

I'm not one to write reviews that easily but I'll make an exception for AIAIAI

I've owned a TMA-2 headphones since 2018 and the TMA-2 Wireless+ since 2023 and the only reason I got another pair after already owning the regular TMA-2's wasn't because they broke down (they still work) but merely because I wanted the low latency bluetooth connection and get rid of the hassle of cables running everywhere.

I've customised both headphones to give me a flat response as I use them for studio purposes and I have to say they sound great and make mixing my own music a lot better and easier. This allows me to pretty much have a consistent sound throughout various sound systems.

I found the TMA-2 Wireless+ to hiss a little at first but setting the right audio levels on the headphones and on your system fixed that issue for me entirely, eliminating that problem. A solution I believe I had contacted AIAIAI for which they provided within a working day.

Going forward with their exceptional customer service, my H10 headband recently broke down and thus I contacted AIAIAI about it. I filled in their contact form, provided a photo of the issue and they got back to me even during the weekend. Asked for a few additional photos and information, promising me a voucher for a completely new H10 headband.

It's also the only piece of gear from AIAIAI that's ever broken for me. The speaker units, from both headphones still work like a charm as does everything else.

All in all, AIAIAI is a great brand with great customer service.

Amalie was able to gice me instructions on how to match the sounds pf my headphones. Really helpful! 😊

I've had a pair of TMA-2 Studio Wireless+ for nearly 2 years now, and have been delighted with the performance and sound quality of the headphones. I have, unfortunately, also had a couple of issues with the headphones and transmitter, however in both instances I've had a brilliant experience with their friendly, helpful and quick responding support team, especially Andrea and Erik. On both occasions, I've been offered a replacement part for my broken/defective one without any hassle, and these have been sent with care and speed. Couldn't recommend them highly enough!

My brother had an aiaiai headphones a few years ago. In November I was looking for new ones and he told me to get aiaiai's headphones. I trusted him and got them.

As a sound engineer myself, I can tell these headphones are awesome. I went With the H10 X01, with the lossless receptor. When using the receptor, the sound has no latency, no compression, and it's amazing to be free to move while making or listening to music.

However, a few days ago, my headband broke magically. So I sent a mail on their support. When I received their response, I was shocked by their friendliness. They accepted to replace the headband without making me argue too much, always remained so friendly. Honestly, this support experience was wonderful.

Anyways, if you're still hesitating to buy their headphones or speakers, you can trust me, get them. Everything about this brand is wonderful.

I submitted a ticket because my package was lost and the person helping me was extremely friendly and more than helpful and very patient with my situation and were able to help me find a solution for my problem.

I had a brilliant experience dealing with the AIAIAI customer service regarding some queries I had about the headphones they produce. They where really helpful and quick to respond. It would be great if all companies had this level of detail to the consumer.

I submitted the replacement ticket for the Tracks headphones, which were broken - the right ear didn't work. The support team provided detailed instructions on how to cut my Tracks and to send them photo/video proof and get the replacement voucher instead. All done easily, I'm waiting for a new pair in a few days. Thanks for resolving the issue with the desired outcome for me as a customer.

Aiaiai have been a great support in helping me resolve a technical issue. The headphones are fantastic clear sound across all bands and they are super comfortable as well. Highly rated for music production.

The customer service team are responsive and went the extra mile to ensure I was happy with my product and their service.

Great company with brilliantly designed products and very attentive customer support. I use my TMA-2 Wireless+ headphones daily for everything from on-set video production to listening to podcasts while walking the dog. Recently had an issue with them but support resolved it quickly and effectively.

The TMA-2 Wireless+ is really great. Easy to assemble and set up, and sounding great. I can now produce music anywhere while moving around freely without needing to worry about the cable.
Initially a little hickup with the warehouse sending me the wrong order and time zone difference made it tricky to get instant help. But I am happy overall when a reshipment was made swiftly even before I sent back the wrong package. Well done CS team👍

The support staff is so helpful and friendly it made it seem like I was having a conversation with my family

One of the best purchase expierence's ever. I had an old AIAIAI TMA-2 headphones, because of age, speaker units was out of shape, matt finish where peeled off, AIAIAI sent me brand new speaker unit housings, to refurbish my old system, totaly for free. I was shocked, that this kind of service even exist. Thank you AIAIAI team!

The customer service representative was speedy, considerate, and capable. This should be the gold standard that other companies should work towards achieving.