NA Reviews 

40
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Sorry for the bad rating. Great price on the shoes. I ordered two pair and still haven’t gotten my order yet. I ordered them on March 31st, 2021 with the order number 1255. Would really like to know w... See more

Rated 1 out of 5 stars

Absolute SCAM artists - ordered 2 pairs trainers 7 weeks ago - 8 emails later - no responses - still no trainers ! No contact number, a no reply email address, London offices don’t exist !! DO NOT PUR... See more

Rated 1 out of 5 stars

Sorry for the rating. Very bad as in very bad experience, utter nonsense. Ordered a pair of sneakers on the 20th of March with order number #1152. Haven't received any update on the shipment or tracki... See more

Company replied

Rated 3 out of 5 stars

Have removed the previous 1 star reviews as my order was delivered today. Having chased and had no response I was really dubious about AIC Sneaks. However I think a little more effort in responding to... See more

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1.9

Poor

TrustScore 2 out of 5

40 reviews

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1-star

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1.9

All reviews

(40)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is not legit

This company is not legit. It is running a scam. They take your money and never send a product. DO NOT buy from this company.
They do not respond to messages or emails either

April 16, 2021
Unprompted review
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Rated 1 out of 5 stars

I am angry

I am angry! I ordered 2 separate orders on the same date MARCH 17th! Order #1129 and #1132. I have emailed several times with NO RESPONSE OR SHIPPING UPDATE! I would like my orders or a FULL REFUND NOW!!@ IM REPORTING THIS TO MY BANK

April 15, 2021
Unprompted review
Rated 1 out of 5 stars

Still Pissed...

I have been waiting to "hear directly" about the issue and it has yet to reach me. My order number is #1138. At this point i just either want the shoes or my money back.

April 14, 2021
Unprompted review
Rated 1 out of 5 stars

Scammers do not buy

This is the second time now posting on here..do not order from these scammers. I put and order in with a friend and both of us have not received our shoes . Its been a month now and nothing. They even responded on here saying they were going to resolve the issue and still have not I want a refund. order #1132 and #1129

April 13, 2021
Unprompted review
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Rated 1 out of 5 stars

Pathetic Service

Sorry for the rating. Very bad as in very bad experience, utter nonsense. Ordered a pair of sneakers on the 20th of March with order number #1152. Haven't received any update on the shipment or tracking of the shoes and was soo excited to receive the shoes after hearing from a lot of people. I am very disappointed and will disregard such businesses in the future don't want to waste money. The refund policy also doesn't work. I have just lost the money and I regret buying shoes from such an unprofessional brand.

April 7, 2021
Unprompted review
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Reply from NA

Hi Chinmay Vijaya,

Thank you for taking the time to leave a review as we appreciate feedback whether it's positive or negative. We are very sorry to hear about the comments on your experience, however we processed your refund upon your request via email in relation to order 1152.

Kindly please re-check your inbox as it may have fell into the junk folder in your email providers account, we have resent the notification for you to view at your perusal.

Many thanks,
AIC Team.

Rated 5 out of 5 stars

Good quality trainers

Good quality trainers, slow delivery but def worth the wait.

April 5, 2021
Unprompted review
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Reply from NA

Hi Ashley!

Thanks for taking the time to leave us feedback on our store. We really appreciate the kind comments and understanding of the delayed delivery.

We hope to see you again in the future - keep an eye on your email inbox as you will receive exclusive offers and further discounts!

Kind regards,
Team AIC

Rated 1 out of 5 stars

2 Weeks and haven't heard a thing

It's been 2 weeks and I haven't heard a single thing. When I type in my order number it says nothing to be found. But you took my money already. Sooo I'm pissed. No one has responded to my emails sent.

April 3, 2021
Unprompted review
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Reply from NA

Hi Ashlyn,

I'm extremely sorry to hear of your recent experience with AIC. I can see your reference number and will pass this on to our sales team to respond to you directly and provide an update.

Many thanks,
AIC Team

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Rated 1 out of 5 stars

No goods received!! Don’t buy through these scammers

No goods received, taken my money and won’t contact me to advise if they are going to send my goods or simply scamming me.

Spend your money with Nike as they will
Deliver

Update: please do not belittle my frustration along with the constant search for updates which just have NOT been received.

It’s poor at best and if you are such a small team how can things have gone so wrong in one single order.

Further update: I have now twice today requested a tracking reference from you in relation to my overdue order and nothing is forthcoming. Surely you would be jumping on this and ensuring that your unhappy customer is provided with the best up to date information?

March 29, 2021
Unprompted review
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Reply from NA

Hi Neil Taylor,

Thank you for taking the time to leave multiple reviews and voicing your opinion, which is understandable and all the power to you! I can sympathise with your frustrations as much as we are frustrated with the situation also. We have contacted you via email and issued our position behind the lag in your order.

However, as a small business there is only so much we can take from false accusations and ignorance. In regards to your latest review, we have emailed you. We await your response eagerly and hopefully we can come to an end of this tit-for-tat line of communication through Trustpilot.

Kind regards,
Ed Hopkins

Rated 5 out of 5 stars

Happy

Hey, delivery took a while, but that's probably due to covid and stuff so I'm not that bothered. Very happy with what I bought, super comfy and a great price!

Thanks a lot!

March 28, 2021
Unprompted review
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Reply from NA

Hi Henry!

Thanks for taking the time to leave us feedback on our store. We really appreciate the kind comments and understanding of the delayed delivery. We hope to see you again in the future - keep an eye on your email inbox as you will receive exclusive offers and discounts in the near future!

Kind regards,
Team AIC

Rated 5 out of 5 stars

Excellent service and quality trainers

Quick delivery and the trainers were better than expected. Good fit and nice quality. The team were super helpful in keeping me up to date with my order. ☺️

March 28, 2021
Unprompted review
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Reply from NA

Hi Abbey!

Thanks for taking the time to leave us feedback on our store. We really appreciate the kind and constructive comments. We hope to see you again in the future - keep an eye on your email inbox as you will receive exclusive offers and discounts in the near future!

Kind regards,
Team AIC

Rated 1 out of 5 stars

Not a happy customer

Hi, I’ve placed an order over 2 weeks ago now for 3 pairs of trainers over £100. No update. Not arrived.

Thinking this company could be a scam. Will lodge a formal complaint with my bank unless I hear back. One very unhappy customer.

Order number is #1061

Any chance of somebody in your customer service team to get in contact with me?! Surely it’s not that difficult....

Thanks

March 25, 2021
Unprompted review
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Reply from NA

Hi Ed,

Our sincere apologies about your experience with us and we take your feedback on board whether it's positive or negative.

We have reviewed your order and it appears it has been a problem on Royal Mail's end. Your tracking number is GV735188552GB and we have worked hard to speed the process of releasing goods from their dispatch centre.

Kind regards,
AIC Team

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Rated 1 out of 5 stars

Placed an order for two pair of…

Placed an order for two pair of trainers on 3 March. As I write this on 23 March, I’ve still not received my order. Emailed the company on 17th March and they were to ‘look into it’ and still no update. Hence the one star

March 23, 2021
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Reply from NA

Hi Stephen, thanks for taking the time to leave a review and for your feedback.

We're sorry for the lack of updates, but we have been waiting to hear back from Royal Mail. There is a massive delay in updates through their system and we are following up with them today. Their last correspondence with us was due to Customs delaying the release of the parcel to us.

We have sent you an email as I write this review!

Kind Regards,

John Cooper

Rated 5 out of 5 stars

Amazing for the price

Fast delivery to the UK. Wasn't sure what to expect but they're beyond my expectations. Super comfortable and they were easy to wash first time.

March 13, 2021
Unprompted review
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Reply from NA

Hi Sam!

Thanks for taking the time to leave such a nice review on AIC. We hope you enjoy your new purchase with ourselves.

Rated 5 out of 5 stars

Amazing Trainers even better price

The website was easy and convenient to use. I couldn’t believe the price of these trainers and the quality isn’t comprised ... bonus!! Highly recommend AIC!

March 9, 2021
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Reply from NA

Hi Hannah!

Thanks for taking the time to leave us a review, we hope we enjoy your new trainers!

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