Aimé Leon Dore Reviews 38

The customer service is just pathetic. It's been a month since winning the draw of New Balance 550 ALD 'Oxford Taupe' but I haven't received my shoes yet. After multiple requests on the status of my order, they provided me a DHL tracking number 2 weeks back and it's never updated since then. The company can try to be sustainable by just cancelling the order if it's not shipped, but looks like they just dont care about their customers. I would highly request people to avoid this brand and look elsewhere.

At a moment I tought I bought a Tesla, ALD items come from Mars. So don't worry if you pay 15€ for delivery and it takes 3-4 weeks

I will never ever order from them again. 20 euro shipping fees and another 20 incase of return, plus you don't actually get a refund but a store credit instead.

Ordered New balance 550s a good while ago. Since then there has been no communication on the status of my order. I understand there are delivery delays but what I don't understand is a company dodging my emails and not contacting me about when I will be getting my order.

I bought a pair of NB 550 off a guy who bought the shoes on ALD. He bought them last month and I've literally worn them 20 times or so. The lining and glue have already gone up and they refuse to replace the shoes because I wasn't the person who bought them from their store - which I've told them is a criminal act as the warranty is still intact.

After waiting over 4 weeks for a t-shirt I contacted customer support. They told me my product was out of stock. They offered me a refund which I had to take as they didn't offer anything else.
I then went to spend the money at a later date including a giftcard and it didn't have the money on because it wasn't reinstated. I tried to spend the money in store in the UK so I didn't have to deal with delivery, they told me this was not possible.
All together a very bad experience when you consider that the t-shirt was £90.
Reference 109302