AIMS Power Reviews 270

Had a large order of inverters that was processed and shipped within a few day. They were palletized and shipped LTL. They sent tracking so I could follow the shipment. No issues!

Thank you Chris.

Phoned support and Jay gave immediate feedback on a failure. He gave instructions on how to move forward and was willing to make sure we got the unit repaired as quickly as possible. Very impressed so far and I am glad we went with AIMS.

Customer service was quick and effective. Kudos for Jay Lee for the most excellent installation guidance for my new 600w 12V inverter charger.

My thanks to Jay for the technical support and a special thanks to Summer for helping me sort out the delivery problems.

Have been purchasing components from AIMS Power and the Inverter Store for several years now. Extremely helpful and friendly staff that has always had time for my pesky questions through these years and have never made me feel like a pesky pain in the.... Highly recommended to all who are working on off grid power systems! Thanks, Jay!

My first call to Inverter Store technical support went to Jay. Absolutely the best technical support experience I've ever had in my life. In just 23 minutes Jay increased my practical knowledge of RV solar configurations by AN ORDER OF MAGNITUDE.

Jay Jones was able to walk me through the overload shut down to figure out why the inverter was not working. We had sent it back under warrantee and was hoping it was not fried as this is the second product purchased.

Jay is amazing! There is not much more to say.

It took a few days for an initial response, but was worth it. Their Tech got me up and running after only 2 e-mails.

Had a switch break and sent them an email with picture and received replacement part within a couple days...no hassles

Thank you very much,
Very professional service , easy to reach tech service and technician.

This is the best customer service I have ever experienced.

I have contacted Jay in tech services several times, he knows my voice by now. Lol.
Outstanding service. Give that man a raise.....

Cody did a great job with answering all of my technical questions and sending me the requested manual. thank you

Wanted to know if the on board circuit breaker protected both the input and output 120VAC lines. Got a next day response indicating it protects the output only. Quick response was much appreciated and a pleasant surprise.

In July 2020 I bought my AIMS solar kit through the Inverter Store. It has never worked properly. I bought it on guidance from customer support. I set it up with guidance from tech support. When it kept failing they kept blaming my setup/me anyway but whatever instructions I follow, after paying hundreds on shipping to get it repaired, it won't work. $10k plus interest of debt with them, 1.5 years without proper power. I even hired a local tech to look things over as phone support clearly wasn't cutting it. My setup should work. Perhaps the reason it's not is the same reason a room full of solar techs laughed at the name AIMS when it was brought up at a convention.
I'd find it easier to laugh if I had power.
There's a reason this business isn't BBB Accredited.

0 stars. My inverter stopped working - spoke with tech support who asked me to measure voltage at the terminals, which was 12+volts (what it should have been). The tech said "these are simple units" and told me to ship it to them for $85 to get serviced. They took over a week to open it - called and said that it was working and that I had to pay $115 to get it back. Terrible experience. Won't be purchasing anything else from AIMS ever again.

I'm very pleased with Andrew's super prompt reply to my new install questions. With so many possible batteries, it's amazing that he was able to figure out the right configuration for me.