Sent an email to ask a question about the year of the model l received, as l had incorrectly assumed l would re rice 2025 model. Received an email back next day with clear explanation. Very quick to r... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Quick delivery. Seamlessly able to use the pool cleaner. 2 weeks in - So far the cleaner is doing a great job both floor and waterline with my L shaped pool. Will inform and update on reliability lo... See more
We love our Aiper Scuba pool cleaner. When it stopped charging, I simply notified the company to let them know the issues. They emailed me within the day with instructions to return the unit via Fed... See more
I ordered the Surfer S2 - absolutely love it - didn't realise I needed it but it's keeping the pool sparkling clean. I chose this over others because of the 2 year warranty (plus additional 180 days... See more
Company details
- #5 of 5 best companies in Swimming Pool Supply Store
- #3 of 3 best companies in Pool Cleaning Service
Written by the company
The inspiration behind Aiper comes from a story of a father's love for his son. In the summer of 2017, we received a letter from an old customer and friend named Jason. His son tripped on the long wire of a corded pool cleaner that he was using, fell, and struck his head He comforted his little boy and promised he'd never get hurt again. A personal touch and innovation, this is how we at Aiper develop our products. Aiper's cordless robotic pool cleaner was born at that moment. The cordless feature making pool cleaning simpler, and safer. Compact, lightweight, and safe battery operated, Aiper create the best gift for people to enjoy their pools daily.
Contact info
Suite 350, 2700 Cumberland Parkway, 30339, Atlanta, United States
- service@aiper.com
- aiper.com
4.3
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome Customer Service!
I purchased this skimmer last summer and it worked fantastically all season! When I brought it out for this year, I noticed a propeller wasn't turning, so I reached out to customer service. The representative was incredibly helpful, walking me through several troubleshooting steps. When those didn't solve it, he immediately offered to repair or replace the unit. The turnaround was impressively fast, and I’m back up and running. I cannot recommend this company enough for their top-tier support!
March 19, 2026
Unprompted review
The cleaner was very easy to order and…
The cleaner was very easy to order and came in just a few days. I have only used it once, but it did a great job.
March 18, 2026
Love our units
My company is truly grateful for the superb customer service. We also needed a warranty repair and we received our unit back the following week. Great turn around time. I'm definitely a loyal customer.
March 18, 2026
aiper N1 ultra,
I have a aiper N1 ultra, and it is ok for sand etc and large particulate but it will NOT vacuum smaller particles like dust or very fine mould. When it vacuums you can see some of the particles exhausting out of the top on the vacuum which overnight settles to the bottom of the pool. Overall I would not recommend the unit, I am going back to a hose connected to skimmer box so all particles will go through my activated glass filter
February 12, 2026
Unprompted review
Reply from Aiper Official
We sincerely apologize for the inconvenience caused. We deeply regret that you have encountered this issue during use, and we truly appreciate you sharing your experience with us—it helps us improve our products.
We have located your order record in our system matching your device and email address. To verify the situation and provide a solution as soon as possible, our customer service team has forwarded your cleaning feedback to our technical department. We kindly ask for your understanding regarding the cleaning performance of some units.
As a gesture of respect and gratitude, we would like to discuss further with you to explore possible support options.
Please feel free to contact our support team with any questions. We will create a dedicated support ticket and follow up continuously until the issue is properly resolved.
Once again, we apologize for the inconvenience and thank you for your patience and trust.
It's here already
The shipping and delivery were very fast. The packaging was well done.
March 17, 2026
BEWARE - DON'T BUY
Bought my first machine on November 22, 2023 Aiper Seagull Pro THIS ONLY LASTED 10 MONTHS The replaced it with a new one and I received this on 14/10/2024 This new machine has noe broken and they WILL NOT replace.
This machine should be under a 24 month warranty that is on there website. DO NOT BUY THERE PRODUCTS
March 18, 2026
Unprompted review
Reply from Aiper Official
We are deeply sorry to learn that you have encountered a malfunction while using our product. We also sincerely appreciate you sharing your experience, as it provides us with a valuable opportunity to improve.
At this moment, our system has not yet retrieved any order records matching your device or email address. To expedite the verification process and provide a solution as quickly as possible, we kindly request that you provide additional details, such as your order number.
As this order has currently exceeded the official warranty period, it is, in principle, no longer eligible for warranty services. However, out of respect and gratitude for your patronage, we would still like to communicate with you further to explore potential ways in which we might be able to assist you.
Should you have any questions, please do not hesitate to contact our support team. We will create a dedicated support ticket for you and will continue to follow up until the issue has been resolved to your satisfaction.
Once again, we apologize for any inconvenience this may have caused and thank you for your patience and trust.
Missing part and they only giving me…
Missing part and they only giving me $15 to find part somewhere since no part in stock.
March 10, 2026
Reply from Aiper Official
Thank you for sharing your feedback. We sincerely apologize for the unexpected issues you have encountered.
We are very sorry for the inconvenience caused by the temporary shortage of accessories for the machine. Upon review, our customer service team has made an exception to offer you a compensation of $30. We kindly ask that you give us another opportunity to properly resolve this matter for you.
Should you have any questions, please feel free to contact us via email at any time.
We look forward to hearing from you.
Great Overall Experience
Placing an order was simple. The price of the product was competitive. The package arrived earlier than expected. Great overall experience. Thank you!
March 11, 2026
The ordered device came very quickly
The ordered device came very quickly. Packaging was great.
March 12, 2026
New V3
Ordering and preorder process for V3 was confusing and disjointed but after a few calls we got it worked out. Delivery, Packaging and contents was extraordinary. Setup was very intuitive and so far I’m impressed with the V3. Less impressed after 2 uses. Battery life is so short and recharge so long it takes several days just to clean pool once. And it don’t do a real good job cleaning fine particles. Don’t work on a sunshelf and can’t clean waterline only slightly below.
March 4, 2026
Reply from Aiper Official
We are very sorry to hear about the unpleasant experience you encountered with our company. We sincerely appreciate you taking the time to share your feedback, as it helps us identify areas for improvement.
We understand your frustration and disappointment; however, after reviewing our system records, we regret to inform you that we have not yet found any email correspondence regarding the machine malfunction you described.
To resolve your issue as quickly as possible, please contact our customer service team (via email at service@aiper.com; we will respond within 24 hours). Please rest assured that we will continue to follow up on your case until the matter is fully resolved.
Once again, we offer our deepest apologies for your experience and thank you for your patience while we work to resolve this issue. Your feedback is invaluable to us, and we are committed to rectifying our mistakes.
parfait !!!
March 10, 2026
Aiper delivered the order in a timely…
Aiper delivered the order in a timely manner with plenty of helpful notification emails. The product has high ratings. Looking forward to start using it and getting personal experience with their equipment.
March 10, 2026
Not recommended
We were recommended Aiper S1Pro by a friend. Our first unit worked well for approximately 3 weeks and then stopped working. We spoke to the store we purchased from and they replaced it. The next unit stopped working after one use. We returned the unit and waited 5 weeks to be offered a full refund or the same product. We are opting for the refund. During the short time the product operated it was good but unfortunately for us in our experience it was not a durable product.
March 11, 2026
Unprompted review
Reply from Aiper Official
We are deeply sorry to learn that you encountered a malfunction during your usage. We also sincerely appreciate you sharing your experience, as it provides us with the opportunity to make improvements.
We have successfully retrieved an order record in our system matching your device or email address. Upon verification, we confirmed that this order was purchased through a third-party channel. Out of respect and gratitude for you, we have offered a full refund as a resolution to meet your needs.
Should you have any further questions, please do not hesitate to contact our support team.
We apologize once again for any inconvenience this may have caused, and we thank you for your patience and trust.
Easy and straight forward
Easy and straight forward
Fast delivery
An amazing product
Thank you
February 6, 2026
Not reliable products.
Had a seagull pro that was recalled due to some issue that it could catch fire while charging. They replaced it with a Scuba S1. That one stopped charging about 8-9 months in. Contacted support they told me the only honor the date for the original one. Very cheap product beware of that.
April 11, 2025
Unprompted review
Reply from Aiper Official
We are deeply sorry to learn that you have encountered a malfunction while using our product, and we sincerely appreciate you sharing your experience, which provides us with an opportunity to improve.
At this moment, we have been unable to locate any order records matching your device or email address within our system. To expedite the verification process and provide a solution as quickly as possible, we kindly request that you provide additional details, such as your order number.
As this order falls outside the official warranty period, it is, in principle, no longer eligible for warranty services. However, out of respect and gratitude for your patronage, we would still like to communicate with you further to explore potential ways in which we might be able to assist you.
Should you have any questions, please do not hesitate to contact our support team. We will create a dedicated support ticket for you and will continue to follow up until the issue has been resolved to your satisfaction.
We apologize once again for any inconvenience this may have caused and thank you for your patience and trust.
Robot did not last long
Robot stopped working after less than a year of actual use. Having a nightmare trying to get it collected for repair. Now into week 2 with it sitting packaged waiting to be picked up. Even took it to a pick up point they recommended which was nearly a 2 hour round trip to find out they had supplied out of date transfer form so collection would not take it. Don't think this product or company is worth the hassle, buy something from a reputable company. It would have been easier just to send me out another unit and probably cheaper. If this gets resolved before summer I might upgrade to 2 stars, if I get a new unit then 3, dont think i will be upgrading my review at this rate
February 27, 2026
Unprompted review
Reply from Aiper Official
Thank you for sharing your feedback. We sincerely apologize for the unexpected issues you have encountered.
We understand your frustration and disappointment; however, after reviewing our system records, we regret to inform you that we have not yet found any record of email correspondence from you.
To resolve your issue as quickly as possible, please contact our customer support team via email at service@aiper.com (we will respond within 24 hours). Please rest assured that we will continue to follow up on your case until it is fully resolved.
Once again, we deeply apologize for your experience and thank you for your patience while we work to resolve this matter. Your feedback is invaluable to us, and we are committed to rectifying our errors.
Repair required with only two weeks left on warranty.
My sister gave me her Aiper cleaner when she sold her house and no longer had a swimming pool. We had problems though; it only worked for 20 minutes and would then shut down. It was barely under warranty with only two weeks before expiration, so I was sceptical whether they would honour it. But they did. I sent it back and they repaired it promptly. It's been returned and works perfectly. Great customer service.
February 4, 2026
Unprompted review
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