Wherever I go travel around the world, always need to have data with me. I been using Airalo for few years for past international trips and found it most reliable, affordable among the rest. Easy to... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I'm new on these eSIM stuff. Chosen Airalo based on youtubers' reviews and Gemini recommendations for my Georgia trip. My first experience in using the apps. 1. I choose to sign in as new user by Goog... See more
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Once you have the eSIM installed, which is very straightforward, then you go through a number of steps to turn on the travel sim, and turn off your primary line. The eSIM have worked very well for m... See more
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Hi Airalo team, Thank you for your swift and easy service. I really appreciate how smooth the setup was. My only suggestion is if the instructions could be a bit more detailed — especially ste... See more
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Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
- Travel Aggregator
About Airalo
Written by the company
Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.
What is an eSIM?
An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.
Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.
What is an Airalo eSIM plan?
An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations. You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days. Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!
How does it work?
- Install the Airalo app.
- Purchase an eSIM plan for your travel destination.
- Install the eSIM.
- Turn on your eSIM and connect to the internet upon arrival.
Airalo eSIMs are available for 200+ destinations, including:
- United States eSIM
- United Kingdom eSIM
- Turkey eSIM
- Italy eSIM
- France eSIM
- Spain eSIM
- Japan eSIM
- Germany eSIM
- Canada eSIM
- Thailand eSIM
- Portugal eSIM
- Morocco eSIM
- China eSIM
- Europe eSIM
- South Africa eSIM
- United Arab Emirates eSIM
Why choose Airalo?
- Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.
- We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.
- We are the eSIM pioneer and over 30+ million users trust us.
Why travelers love Airalo:
- Fast and efficient multi-lingual customer support.
- Flexible and affordable data packages, including Unlimited eSIMs.
- No hidden fees or surprise roaming charges.
- Unlimited eSIM packages with no hotspot limit.
- eSIM options for calls, text, and phone numbers.
eSIM FAQ
What does an Airalo eSIM package come with?
An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period. Airalo also offers calls, texts, and a phone number for 30+ destinations. If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.
How much does it cost?
eSIMs from Airalo start from US$4.50 for 1GB of data.
Does an eSIM come with a number?
Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase.
What devices are ready?
You can find a regularly updated list of eSIM-compatible devices at this link:
Who is Airalo best for?
- Anyone who travels, whether it's for business or vacation.
- Digital nomads who need to stay connected to work while abroad.
- Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.
- Anyone who wants an easy and affordable data alternative to their home network.
Can I use my SIM card at the same time?
Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).
Happy travels!
–Learn more about eSIMs and Airalo:
- Airalo Website: www.airalo.com
- Airalo Blog: www.airalo.com/blog
- Airalo Help Center: www.airalo.com/help
Join the Airalo community!
Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.
Privacy Policy
www.airalo.com/more-info/privacy-policy
Terms & Conditions
Contact info
6 Raffles Boulevard, #03-308 Marina Square, 039594, Singapore, Singapore
- support@airalo.com
- airalo.com
4.1
Great
43K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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taiwan
It works perfectly in Japan
It works smoothly in Japan, Taiwan, Thailand, and Singapore. The only problem I experienced was that every photo and video I took was automatically uploaded to iCloud, so my gigabytes ran out quickly. Make sure you turn off automatic uploads to iCloud 🤗.
March 3, 2025
Reply from Airalo
Hello! Thanks for your review. We are happy to know about your experience using Airalo. Providing a seamless and reliable experience is our goal. Thanks for sharing that pro-tip. This kind of feedback is so valuable for us and for others who might feel unsure at first. Looking forward to having you with us again on your next trip abroad.
-The Airalo Team
It did not work in Taiwan for me
It did not work in Taiwan for me. I did all the troubleshooting and it still wouldn't work. It looked like the last number didn't match on my account and there was no way for me to change it. I tried chat, and it didn't help at all. I wasted my money.
September 6, 2025
Reply from Airalo
Hi Abby,
We’re truly sorry to hear about your experience in Taiwan and the trouble you faced despite troubleshooting and reaching out for help. We’ve sent you a follow-up email to assist you further and explore the best way to make this right for you.
— The Airalo Team
Airalo esims are unreliableWhile my eSIM worked perfectly in…
While my eSIM worked perfectly in Taiwan, I could get no service in South Korea at all. After literally an hour of unsuccessful trouble shooting on the app, I was given a refund. Silly me tried again in Timor- Leste recently, bought 3 x weekly Timor- specific esims, none of which worked. What a waste of time and money, NEVER AGAIN will I use one.
August 13, 2025
Unprompted review
Reply from Airalo
Hi Jillian, thank you for your feedback.
We're so sorry to hear about your frustrating experiences in both South Korea and Timor-Leste. It's completely unacceptable that you spent so much time troubleshooting without success and that none of the three eSIMs you purchased for Timor-Leste worked. We've sent a follow-up email to you to learn more about what happened and see what we can do to help and make things right. Please check your inbox when you have a moment!
— The Airalo Team
First E-Sim didn't work in Taiwan
First E-Sim didn't work in Taiwan. Didn't get my money back.
August 5, 2025
Reply from Airalo
Hi Johannes,
Thank you for your feedback.
We're sorry to hear that your Taiwan eSIM didn't work. We understand how disappointing it is when you can't rely on your connection, and we sincerely apologize for that failure.
We've located your account and we've sent you a follow-up email to help make things right. Please check your inbox when you have a moment!
We're ready to help!
— The Airalo Team
Met my expectations and did not…
Met my expectations and did not disappoint me. I hope to get the same satisfaction on my next trip this October in Taiwan.
Best if u can increase gb at lower cost👍
August 5, 2025
Reply from Airalo
We appreciate your feedback and are glad that we met your expectations! Enjoy your trip to Taiwan in October, and thank you for your suggestion!
Brilliant system
Brilliant system, got the 20gb multiple countries package for our 3 month round the world trip. Japan, Taiwan , South Korea, Canada, UK, Europe, Singapore. Also used in Australia. Totally seamless, never failed. Highly recommend. Derek, Auckland, NZ
August 4, 2025
Reply from Airalo
Hello Derek,
We truly appreciate your positive feedback! Your kind words mean a lot to us, and we are delighted to know that the eSIM worked perfectly for you while you were in Japan, Taiwan, South Korea, Canada, the UK, Europe, Singapore, and Australia. If you need assistance in the future, please feel free to reach out to us.
Wishing you a wonderful day ahead!
Regards,
— The Airalo Team
I travelled using Airalo esims all over…
I travelled using Airalo esims all over the world, from Argentina to Taiwan, the US to Europe. I wouldn't use anyone else. Even when I ran into some network difficulties, the team kindly gave me a credit to help me out. Great service! I recommend it to everyone who wants to stay connected, simply, cheaply and effectively.
July 21, 2025
Reply from Airalo
Dear Natalia,
That's fantastic to hear! We're absolutely thrilled that Airalo has been your go-to for staying connected across so many diverse locations, from Argentina all the way to Taiwan, the US, and Europe. It means a lot to us that you wouldn't use anyone else and that even when you faced network difficulties, our team was able to help you out with a credit. Providing a simple, cheap, and effective way to stay connected globally is exactly what we aim for, and your recommendation to everyone truly validates our efforts. Thanks for being such a loyal customer! -The Airalo Team
Love Airalo!
I heard about Airalo from another friend, and I was really glad to try out and become an Airalo user! I traveled to Taiwan and Japan quite often, possibly once a year, and Airalo never fails on me. I have tried many different SIM cards and esims over the years, and I usually have no connection issues, but the prices can be so different! Airalo is fair priced and the app is simple to use! I love the efficiency and how affordable it is!!
February 17, 2025
Reply from Airalo
Hi Nicole,
We love hearing that our fair pricing and simple app stand out against the competition! Your feedback lets us know that our focus on efficiency and affordability is making a real difference.
We look forward to being a part of all your future adventures!
-The Airalo Team
I used Airalo in Asia
I used Airalo in Japan, Korea, Taiwan, Hong Kong and China. They worked seamlessly. Easy to install with good stability.
July 8, 2025
Reply from Airalo
Hello John!
We’re so grateful for your feedback; it’s essential for improving our services! We’re thrilled to know that the eSIM worked wonderfully for you during your adventures in Japan, Korea, Taiwan, Hong Kong, and China. If you need any help with connectivity while you’re out and about, feel free to contact us through the app. Wishing you an amazing day!
- The Airalo Team
I like the seamless Airalo plan and…
I like the seamless Airalo plan and good connectivity in many parts of the world that I take it to. Good connectivity in Turkey, Taiwan, vietnam, South Korea, Bhutan, Indonesia, etc.fantastic plan
July 8, 2025
Reply from Airalo
Hi Happy traveller,
Thanks so much for your amazing review! We're thrilled you had a great experience with our app in those cool places. We can't wait to help you stay connected on many more trips! Happy travels!
- The Airalo Team
User Since 2022
I've been using Airalo since 2022 for my trip to Turkiye. The data connectivity is quite good and has no issues in the many places I've been since. I've used Airalo in Australia, Japan, South Korea, Taiwan, and even Malaysia.
December 31, 2024
Reply from Airalo
Hi Kamaleah,
Thank you so much for being with us since 2022—we truly appreciate your continued trust!
It’s amazing to hear that you’ve used Airalo across so many countries, from Turkiye to Australia, Japan, South Korea, Taiwan, and Malaysia, and that you’ve had consistently good connectivity throughout your travels. That’s exactly the experience we strive to deliver!
Thanks again for taking us along on your journeys. We look forward to keeping you connected wherever you go next!
- The Airalo Team
Easy to purchase and setup.
Easy to purchase and setup.
Fair prices.
I used these E-Sims it so far in Japan, China, Thailand and Taiwan.
The connection is usually very good, only a few times I had to select the correct Network operator myself.
June 20, 2025
Reply from Airalo
Hello Patrick! Thanks for your positive review. We are glad to know that you found Airalo easy to use. Your positive feedback motivates us to continue providing reliable and user-friendly connectivity solutions.
Solid, Reliable, Value for Money
I have been using Airalo from pretty much the start, and used their SIMs in USA, Europe, UK, China, Hong Kong, Taiwan and middle east, bith for personal and business use.
The service has never let me down, and any minor issues were resolved in no time with their support chat function.
If you need global SIMs, Airalo is the way to go!!
June 20, 2025
Reply from Airalo
Hello, Conor! Thank you for being with us from the beginning and for sharing your experience across so many regions! It's great to hear that Airalo has supported your travels—both personal and professional—reliably. If you ever need anything, we're always here to help.
– The Airalo Team
Unreliable app of all time
Genuinely, this app has to be the most unreliable I have encountered. During my time in Japan, it functioned fine for a brief period. However, unexpectedly, my data stopped working, leaving me stranded without access to Wi-Fi. Despite my efforts to fix this, it resumed working after an hour in the same location.
Should’ve been my first red flag because during my trip to Taiwan, once again, data connectivity was disrupted, occurring at 12:00 AM, which was a big safety issue as a female traveller. This apps consistent unreliability has left me EXTREMELY disappointed.
May 28, 2025
Unprompted review
Reply from Airalo
Hi Sakura,
We’re truly sorry to hear about the connection issues you experienced in both Japan and Taiwan — especially during critical moments where staying connected was important for you. That’s not the kind of experience we ever want for our users.
If you're still at your destination or open to giving us a chance to make this right, we’d be grateful for the opportunity to assist. We’ve requested your information from Trustpilot so we can follow up, but you're also welcome to reach out to us directly if that’s easier.
Thank you for sharing this feedback — it’s essential to helping us do better.
– The Airalo Team
Have a go…
I was very apprehensive about being able to set this up.
As I was visiting Taiwan and New Zealand thought it could be very useful.
I’ve traveled to Taiwan many times now and the free wi fi is easy to get.
It’s when you’re in need of wanting to use map for a direction or What’s app.
So I decided to take a punt at £8 felt I’ll have a go. I must say after a few tries I managed to get it to work. So set again to do for New Zealand, this time managed much better and it’s wonderful.
I’m yet to try adding data but sure now not to get stressed when I need this.
December 13, 2024
Unprompted review
Reply from Airalo
Hello Mark! Thank you for sharing your experience! We're glad you gave the eSIM a try and found it helpful during your travels to Taiwan and New Zealand. It's great to hear that the setup became easier the second time and worked well for your needs. If you need assistance in the future, remember we have a customer support chat available 24/7 in the app. Regards!
Having nothing but good to say about Airalo
I am very surprised by the negative reviews on here. Personally, I couldn't be happier with Airalo's service! I've used their eSIMs during my visits to the USA (various), UK, Taiwan, Australia, and Costa Rica, and I have never encountered any issues.
I found the installation process straightforward. The coverage and data speeds have been excellent in all the countries I've visited (they are not as fast as when at home, but I believe most roaming services tend to be slower).
Also, I love the Airalo app, find it easy to navigate.
I'm planning a trip to China in a few months, and I have no hesitation in choosing Airalo for my eSIM needs there as well.
July 30, 2024
Unprompted review
Reply from Airalo
Hey there! Thank you so much for your feedback.
We're thrilled you had a great experience with our service in the USA, UK, Taiwan, Australia, and Costa Rica. Your satisfaction means the world to us, and we're committed to constantly enhancing our services to guarantee an outstanding experience for all Airalo users.
If you need help, feel free to email us at support@airalo.com. You can also connect with us through the chat feature on your Airalo app or our website. We wish you fantastic travel in China!
Had great service with Airalo while in…
Had great service with Airalo while in North America, but had difficulties in France and Taiwan. Customer service unhelpful. Will probably not use when I travel again and generally wouldn’t recommend. You can find more reliable providers for a cheaper cost elsewhere!
July 21, 2024
Unprompted review
Reply from Airalo
Hello AW,
Thank you for your feedback. We're sorry to hear that your experience with Airalo in France and Taiwan hasn't met your expectations.
We understand the importance of your connection's reliability while overseas, and this is not the kind of experience we wanted you to have. Please be assured that we are continuously working on improving the service we provide.
We've asked Trustpilot to contact you for more information. We look forward to helping you.
Ideal for a vacation for just data
There are some steps to follow to install an eSIM, but it worked for me for a vacation in Taiwan. No hassle to put a real SIM card in my phone since I already have two SIMs. No standing in a row, making copies of passports, but easily in your home country. I only had no 4G-data on the 12th or 13th day at the Sun Moon Lake, maybe because I don't have a subscription directly at Chungwa. So one star deduction.
May 6, 2023
Unprompted review
Reply from Airalo
Hi, there! Thank you for your feedback! We are pleased that you are satisfied with our services! Rest assured that we will continue to find ways to better improve our services to ensure that all our users get the best experience in using Airalo. If you need assistance in the future, please do not hesitate to reach us anytime at support@airalo.com.
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