Competitive pricing compared to my primary mobile provider. Overall, the install process of the eSIM is fine. I think more support is needed for when customers are ‘less tech savvy’. I like the rew... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This eSim covers some places others don't, and it is easier to set up on the phone, but it is slightly more expensive. Support on email is prompt but it is still nerve wrecking when things don't wor... See more
Company replied
Application is easy to use despite it was not working inside my country. Coverage is 90% acceptable. It’s working in majority of the places I’ve visiting across Bali. Price is to some extent is ove... See more
Company replied
Airalo make it easy to use eSIm’s for travelling and set up is straightforward with good help when needed. The only thing I find a bit frustrating is that there is no facility to archive old eSI... See more
Company replied
Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
- Travel Aggregator
About Airalo
Written by the company
Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.
What is an eSIM?
An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.
Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.
What is an Airalo eSIM plan?
An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations. You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days. Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!
How does it work?
- Install the Airalo app.
- Purchase an eSIM plan for your travel destination.
- Install the eSIM.
- Turn on your eSIM and connect to the internet upon arrival.
Airalo eSIMs are available for 200+ destinations, including:
- United States eSIM
- United Kingdom eSIM
- Turkey eSIM
- Italy eSIM
- France eSIM
- Spain eSIM
- Japan eSIM
- Germany eSIM
- Canada eSIM
- Thailand eSIM
- Portugal eSIM
- Morocco eSIM
- China eSIM
- Europe eSIM
- South Africa eSIM
- United Arab Emirates eSIM
Why choose Airalo?
- Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.
- We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.
- We are the eSIM pioneer and over 30+ million users trust us.
Why travelers love Airalo:
- Fast and efficient multi-lingual customer support.
- Flexible and affordable data packages, including Unlimited eSIMs.
- No hidden fees or surprise roaming charges.
- Unlimited eSIM packages with no hotspot limit.
- eSIM options for calls, text, and phone numbers.
eSIM FAQ
What does an Airalo eSIM package come with?
An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period. Airalo also offers calls, texts, and a phone number for 30+ destinations. If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.
How much does it cost?
eSIMs from Airalo start from US$4.50 for 1GB of data.
Does an eSIM come with a number?
Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase.
What devices are ready?
You can find a regularly updated list of eSIM-compatible devices at this link:
Who is Airalo best for?
- Anyone who travels, whether it's for business or vacation.
- Digital nomads who need to stay connected to work while abroad.
- Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.
- Anyone who wants an easy and affordable data alternative to their home network.
Can I use my SIM card at the same time?
Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).
Happy travels!
–Learn more about eSIMs and Airalo:
- Airalo Website: www.airalo.com
- Airalo Blog: www.airalo.com/blog
- Airalo Help Center: www.airalo.com/help
Join the Airalo community!
Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.
Privacy Policy
www.airalo.com/more-info/privacy-policy
Terms & Conditions
Contact info
6 Raffles Boulevard, #03-308 Marina Square, 039594, Singapore, Singapore
- support@airalo.com
- airalo.com
4.1
Great
42K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 month
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taiwan
Airalo has worked pretty well for me…
Airalo has worked pretty well for me I'm Taiwan and the Dominican Republic. It's a little weird to get used to...what to turn on and off and if you don't travel a lot...you forget...but if you need help, connect to WiFi and they will help you
September 5, 2026
Reply from Airalo
Hey, it's great to hear you've had a smooth experience with Airalo while traveling! We understand that getting used to the settings can be a bit tricky, but it's awesome that you found a way to reach out for support when needed. Your feedback is valuable to us, and we're excited to be part of your future adventures! Wishing you safe and enjoyable travels ahead! - The Airalo Team.
It’s easy to connect as long as you…
It’s easy to connect as long as you know how to connect it with your phone! Through Thailand and Taiwan, I only had it drop a couple times! I appreciate unlimited data. I just wish I could get one day extension instead of having to pay for three. That’s the only reason why you didn’t get five stars.
September 3, 2026
Reply from Airalo
Thanks for your feedback! It’s great to hear that connecting to our eSIM was easy and that you enjoyed unlimited data during your travels. We understand your wish for a one-day extension option instead of the three-day plan; we will look into this as we work to improve our services. We’re excited to be part of your future adventures!
- The Airalo Team.
I have the hardest time using Airalo in…
I have the hardest time using Airalo in Canada. With Europe and Taiwan, I was fine, but Canada is absolutely the worse. I was only there for about 8 hrs. Bought 3GB, was still driving to Canada from Buffalo, NY, and most of my 3GB were used up. Nothing running on my phone. I made sure to stop all apps.
August 25, 2026
Reply from Airalo
Hey, thanks for sharing your experience with us! It sounds like you had a tough time with data usage in Canada, and we completely understand how frustrating that can be. We want to make sure your concerns are addressed, so we recommend reaching out to our customer support team through the app chat for more personalized help. We're here to support you on your travels and hope for a smoother experience next time!
- The Airalo Team.
The eSIM worked flawlessly in Taiwan
The eSIM worked flawlessly in Taiwan. Service was nearly always 5G and was available throughout the country, including on subways and high-speed rail.
Selection of the appropriate package was easy. Installation and activation of the eSIM proved simple and fast. The instructions and FAQ were clear and complete.
Cost-wise, Airalo is significantly cheaper than using similar products from my carrier or buying a physical SIM in-country.
August 13, 2026
Reply from Airalo
Hey there! It's fantastic to hear that your eSIM experience in Taiwan was seamless! We’re glad you found the installation process easy and our instructions clear. It’s great to know that our service helped you stay connected affordably. We hope to be part of your future travels and adventures!
- The Airalo Team.
Works well
I used in 13 countries over the past 2 years. When there is a problem they took care of it for me and that's the reason i gave 5 stars. Taiwan was a problem but i got a refund. They have an AI assistant that is not really helpful but finally i got to a human. The activation process now is much better than last year, it doesn’t require a wifi signal on arrival to activate. That's a big help. But be cautioned, using google maps will eat up your data so fast you will not be happy so watch the amount left from time to time. Overall it has saved me time and money not having to buy expensive SIMS in airports.
July 26, 2026
Unprompted review
Reply from Airalo
Hey, it's great to hear about your positive experiences across so many countries! We're happy to know that our team was able to help you out and that the activation process has become smoother for you. Your tip about Google Maps and data usage is super helpful—many travelers will appreciate it. We truly value your feedback and look forward to being part of your future adventures!
- The Airalo Team.
Airalo disappointed us in a thorough test
Tested Airalo against Jetpac across Indonesia, Korea, China, HK, Macao, and Taiwan. Jetpac was cheaper, offered noticeably faster internet, and connected automatically without requiring any manual setup at each border cross. Airalo constantly required manual switching. Jetpac is hands down the easier and better value option.
July 24, 2026
Reply from Airalo
Hey JD,
We want your connectivity to be smooth, fast, and great value wherever your travels take you, and we appreciate you sharing such detailed feedback from your recent trip across Asia.
When you get a chance, please reach out to us via Support Chat in the Airalo app so our team can review your account details and better understand the issues you experienced. Apologies for the late response, but we want to make sure you get the help you need. Thanks for your patience with us!
Grace – Customer Advocacy
So many eSIM to choose from
Based on my experience and extensive travel in Southeast Asia, while numerous other eSIM providers are emerging, Airalo offers the best combination of price and user-friendliness. I have primarily utilized Airalo in Vietnam, Thailand, and Cambodia. I have, however, also utilized it in China, Japan, Taiwan, the Philippines, England, and Turkey.
I utilize a Google Pixel 10
July 14, 2026
Reply from Airalo
It's great to hear that you appreciate our variety and user-friendly experience! Your extensive travels with our eSIM in such diverse locations are really impressive. We’re thrilled to be part of your adventures, and we look forward to supporting you on your future journeys!
- The Airalo Team.
cheap and easy data for travel
cheap and easy data for travel, I've used extensively in Japan and Taiwan. Recently had some network issues that lasted more than an hour and found it frustrating, but otherwise happy.
July 4, 2026
Reply from Airalo
Hey, it's wonderful to hear you found our service affordable and convenient during your travels in Japan and Taiwan! We understand that dealing with network issues can be frustrating, and we're checking into this to improve your experience. We're really glad to have you on board and look forward to being part of your future adventures!
- The Airalo Team.
Easy to navigate
Easy to navigate, purchase and install the esims. Have now used Airalo on trips to Tokyo, Taiwan and Lisbon and doesn’t matter whether it’s Europe or Asia I never lose my ability to stay connected and navigate new destinations. Also the referral bonus works: I got a coupon for referring a friend. Affordable. Easy. And essential.
July 9, 2026
Reply from Airalo
It's great to hear that you find our services easy to navigate and effective during your travels! We truly appreciate your feedback on the seamless experience and the referral bonus. We're so glad our eSIM has kept you connected in places like Tokyo, Taiwan, and Lisbon. We’re excited to be part of your travel adventures!
- The Airalo Team.
Unbelievable signal for my work in…
Unbelievable signal for my work in Taiwan for offshore
July 5, 2026
Reply from Airalo
Hey, it's great to hear you're facing signal challenges while working in Taiwan. We understand how crucial a reliable connection is for you. We're checking into this to ensure our eSIMs provide the best service possible. Your experience matters to us, and we hope to be part of your future travels!
- The Airalo Team.
Lowered my phone bill by hundreds
Lowered my phone bill by hundreds. Had to have help at the Taiwan airport for it but got it done. Next trip it was easy to load. LB
June 29, 2026
Reply from Airalo
Hey, it's fantastic to hear that you've managed to lower your phone bill significantly! We're really pleased that the process was smoother for you on your next trip. Your experience is valuable to us, and we’re here to help you stay connected wherever you go. Safe travels ahead!
- The Airalo Team.
Failure to connect in Turkey and Taiwan
June 25, 2026
Reply from Airalo
Hi Marcis, sorry to hear it. Two different countries and the same outcome points at something beyond local coverage. Our chat team in the app can look at both orders together. - The Airalo Team
This was perfect for our trip to…
This was perfect for our trip to Taiwan, I had great reception and quick data everywhere I needed. I had some issues in the next country with a new eSIM, I reach out via chat and they solved the problem immediately. Great service would definitely recommend.
June 21, 2026
Reply from Airalo
Hey, it's great to hear that your trip to Taiwan was a success with fantastic reception! We're happy our team could help you right away when you encountered issues with your new eSIM in the next country. Your recommendation really brightens our day, and we appreciate your kind words! We hope to be part of your future adventures! - The Airalo Team.
Very intermittent connection in Taipei
Very intermittent connection in Taipei, taiwan. Have to keep toggling airplane mode very frequently. This happen in Tokyo Japan too
June 17, 2026
Bought a pacific eSIM, didn’t work
Bought a pacific eSIM. Didn’t work in Taiwan didn’t work in Japan. Spent 1 hour with their AI terrorist agent and 3 hours with 5 human agent. The so called solution appeared to be a scam. Very disappointed. Used Nomad. Worked perfectly.
At the end got my money back.
May 7, 2026
Unprompted review
Reply from Airalo
Hey Robert! Thanks for sharing your experience. Spending four hours passing between bots and five different humans just to get nowhere is the exact opposite of what travel tech should be.
While we're glad you could find an alternative, we hate that we missed the mark so completely.
We would greatly appreciate the opportunity to turn this experience around for you. We have requested that Trustpilot reach out to you for further information. We look forward to assisting you.
-The Airalo Team
Poor service in Taiwan
1. Poor to nonexistent Taiwan internet (Chunghwa) connection. Had to rely on convenience store WiFi to connect with Airalo customer service.
2. Problem persists after several trips spanning one year.
3. Purchased eSIM from 2025-2026, unfortunately, recent experience completely different from 2021-2024
4. Appreciate most recent refund processed Feb 2026. But no interest in pumping money into useless product.
May 28, 2026
Reply from Airalo
Hi Juan, thanks for laying out the timeline, that's genuinely useful. Something changed between 2024 and 2025 on that connection and your experience says so clearly. Glad the February refund was handled, and we understand why you're not spending more until it works. The Taiwan detail is worth us chasing. - The Airalo Team
Sometimes it is really hard to connect…
Sometimes it is really hard to connect the network in Taiwan while using the uber apps
May 25, 2026
Absolute goto
The airlo service works very nicely in Austria, England, France, Vietnam, Taiwan, Mexico, New Zealand and Australia. We occasionally have issues in the first couple of hours after the plane lands, but it seems to resolve itself with several reboots and waiting for a while. Overall it is my absolute Goto for data services overseas.
May 19, 2026
Reply from Airalo
We appreciate your positive feedback and are glad the service works well for you in so many places! Your experience with occasional initial connectivity issues is noted, and we're happy to hear it resolves itself. Thank you for choosing us as your go-to for overseas data!
Works great in Taiwan on iPhone 14 Pro.
Purchased a local Taiwan eSim with 20GB, 15 days plan. Reception on iPhone 14 Pro was excellent in 95% of the area that I’ve traveled to… mainly from Taoyuan to Zhongli to Taipei. In a few area where reception was weak, there’s iTaiwan public WiFi that’s free to use.
May 13, 2026
Reply from Airalo
It's great to hear you're enjoying your travels in Taiwan! We're glad to know that the reception on your iPhone 14 Pro has been excellent, and it's awesome that you found the iTaiwan public WiFi helpful in those few areas. We’re always here to support your adventures and hope to be part of your future journeys!
- The Airalo Team.
Easy to use
Easy to use and reasonably priced. Some people report the problems they experienced, but so far, I have successfully used it in Taiwan and Thailand.
April 28, 2026
Reply from Airalo
Hey there,
Whoohoo! Thanks for the five-stars! 🙌
We’re so glad your eSIM experience was smooth sailing. Providing a reliable way to keep you online is exactly why we do what we do. We’ll be right here in your pocket whenever you’re ready to dust off the passport again. Cheers to more travels with you!
-The Airalo Team
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