Air & Grace Reviews 

1,837
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 469 reviews, reviewers overwhelmingly had a great experience with this company, expressing immense satisfaction overall. Customers frequently praise the exceptional quality of the footwear, noting that the products are remarkably comfortable, soft, and stylish for daily wear. Shoppers also deeply appreciate the extremely swift delivery service, careful packaging, and the very efficient handling of their online purchases. However, some people mentioned specific issues regarding delivery delays, unexpected carrier changes, or entirely missing parcels. Reviewers noted that certain shipments unfortunately failed to arrive promptly, got delayed significantly, or were misplaced by the courier service before reaching their destination.

What people talk about most

Product

Consumers find product to be positive, highlighting stunning designs and exceptional comfort from the very... See more

Quality

Reviewers mention positive feedback about quality, praising the exceptionally soft and buttery leather used... See more

Delivery service

Users describe positive interactions with delivery_service, noting prompt and super fast shipping times as... See more

Order

People report positive experiences with order, highlighting that the website is easy to use and provides... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast delivery and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first time buying from Air & Grace. I m very surprised that 2 pairs of the shoes fitted so well for my irregular toes box (on the wider side). Both pairs are comfortable on my feet, light, high lea... See more

Rated 5 out of 5 stars

Big shout out to Michelle in customer services who helped me to exchange my too large Gala sandals for the next size down in gold. She provided excellent customer service and swift delivery. I'm delig... See more

Rated 5 out of 5 stars

Bought some lovely shoes however the fit wasn't quite right. A quick phone call & a replacement pair was sent out before they had received the original pair back, which was great as I needed them... See more

Company replied

Rated 5 out of 5 stars

The Anais shoes are so dainty, pretty and comfortable, well-made with the softest leather, attractively packaged and delivered at the speed of lightening! I have wide feet, so sized up and am delight... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Boutique
  4. Clothing Store
  5. Fashion Accessories Store
  6. Streetwear Store

About Air & Grace

Written by the company

We make astonishingly comfortable shoes that quite simply look amazing.


After 20 years creating footwear ranges for international brands, our founder Claire became increasingly frustrated with the idea that comfort and style couldn't exist.

Nine years on and we're now a small but mighty team of specialists, putting our heart and sole into every shoe we create.

Style and comfort are key - all of our shoes, boots and sandals have layers of high-performance memory and recovery foams built in.

We're passionate about responsible manufacturing. Our materials are sourced from accredited suppliers who operate to the highest standards, and manufacturing our shoes in Europe means fewer miles to travel.

We’re also fierce advocates of slow fashion and believe great design is seasonless. The cycle of endless discounting and throwaway fashion has a huge impact on our planet, that’s why our philosophy is 'buy fewer, choose better'.

A philosophy that means enduring quality is built into every shoe we design, so that you’ll love to wear your favourite pair, again and again.


SHOP NOW contact us

What makes our shoes so special?

Written by the company

Our patented Tender Loving Air® Technoogy
Hidden in our trainers you’ll find our patented Tender Loving Air® comfort sole that made us famous. We're told it's like walking on a cloud... Unique to Air & Grace, our patented Tender Loving Air® comfort sole combines layers of high performance foam cushioning to give you that “astonishingly comfortable” feeling underfoot. We use the best, high performance materials, usually only found in sports shoes.

FREE UK Standard Delivery

for all orders £125 and over

for all orders £125 and over
Standard deliveries usually take 2-4 days to reach you from dispatch. We aim to dispatch the same working day if the order is placed before midday. We offer a FREE exchanges (UK only) using Royal Mail.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,837)

442 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor product looks cheap returned

Poor product looks cheap returned

May 27, 2026
Air & Grace logo

Reply from Air & Grace

Thanks for your review. We are sorry to hear the Gala gold sandals were not quite suitable. They have been a very popular shoe over the past couple of years.

Rated 1 out of 5 stars

black sandals order

I ordered black sandals not olive green .
They took longer than expected to arrive and also despite leaving messages re the above no communication has been received in response .
Not a positive experience after such impressive and glossy advertising

May 26, 2026
Air & Grace logo

Reply from Air & Grace

Thanks for your review. We replied within 24hrs so please check your junk folder. We have also resent the reply just now.

Olive green was the colour ordered, we did not amend the colour, and are unable to do so after a customer has checked out. We also resent the order confirmation email to you so you can see the colour/size that was ordered.

The final pair of black Gala was sold 6 days prior to your purchase so it was not possible to order on our website on the 26th May. You can request a refund from our returns portal as we mentioned on our email reply. Thanks, Team A&G

Rated 5 out of 5 stars

I adore these shoes

I adore these shoes, I have so many pairs they are stunning, really well made and most importantly super comfy like ‘walking on a cloud’. Also no need to break them on due to high quality which is an added bonus.

May 18, 2026
Rated 5 out of 5 stars

Fabulous!

Easy way order, very quick delivery & the shoes are exactly as described! They’re also really comfortable!!

May 18, 2026
Rated 5 out of 5 stars

Excellent service as always….

Excellent service as always….
My fourth pair from Air & Grace all different styles, this time the Paloma espadrille. What I love about Air & Grace I know I can wear straight away no worries about fit and comfort.

May 18, 2026
Rated 4 out of 5 stars

Beautiful shoes and sandals but came up small

Beautiful shoes and sandals . I gave 4 stars because I find they came up small . I am a standard 42 but will often go up a size for comfort but even the 43 came up short . I decided to make a couple of extra holes in the strap so they fit easier but really shouldn’t have needs to . They are lovely

May 18, 2026

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