Great potential, but poor customer support and limited understanding that creating value is the ultimate goal. It took us three months to activate SMS on our U.S. number while the team kept promising... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few issues. very rigid syste, which odes not have a function PBX 20 years had like customs voicemail, out of office messages, ability to autforward calls. Interfece for managing the calls is very c... See more
Company replied
I’ve been with my new company for 6 months. We are a remote company, with employees all over the world, and clients here in the US. This is the first time I’ve used Aircall, and I haven’t liked it sin... See more
Company replied
We have some trouble on first calls each day, and since 10/12 days, bad audio quality on several calls. And, for me, interface is not user-friendly
Company replied
Company details
- #247 of 252 best companies in Business to Business Service
- #12 of 13 best companies in Call Center
About Aircall
Written by the company
Aircall is the collaborative, AI-powered platform for customer conversations. Trusted by more than 22,000 companies worldwide, Aircall brings together intelligent voice agents, automated workflows, adaptive real-time coaching, and 250+ native integrations to help teams work smarter and perform at scale. Start a risk-free trial and see Aircall in action.
Contact info
233 Park Ave S, Floor 11, 10003, New York, United States
- +1 888-240-6923
- sales@aircall.io
- aircall.io
3.0
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My #1 calling software
Can make calls to most countries at an affordable cost. The interfaces with applications in my ecosystem: Pipedrive for CRM, Modjo for notes and commercial coaching are working smoothly.
It has quickly become my #1 calling software.
August 30, 2026
Very disappointed with the product
Very disappointed with the product. Absolutely no customer support after the sale. Have logged tickets, started chats & received no actual response except AI. Can’t receive any authentication texts to our numbers on Aircall so now we have been locked out of crucial accounts including banking. We have a business with 3 different numbers ported to Aircall. Buyer Beware.
August 30, 2026
Unprompted review
Reply from Aircall
Hi Melissa,
Thank you for taking the time to share this feedback. We're sorry to hear about your experience and understand how disruptive it must have been to lose access to important accounts.
This has been raised to our support team, who is happy to take a closer look and find a solution for you. If one of your admins logs into our Support Portal here [ http://support.aircall.io ] and reaches out to them directly, they'll be ready to help out as soon as possible.
Best,
Aircall Marketing Team
Hidden fees stay away
The service from their call is one of the worst I've ever seen. They also hide a lot of their fees, so they quote you a really low fee and then increase their invoice by nearly 20%. I would not do this company again if I had the choice.
August 26, 2026
Unprompted review
Two days of silence, then a lecture
Upgraded to Professional for the power dialler. The quote came back with two AI Assist licences I never asked for. I asked for a corrected invoice and chased six times over two days. Nothing.
The only reply from my Customer Success Manager, Omar, was one line: "You have already signed the contract." My account was still sitting on Essentials the whole time. I'd signed for a dialler my team couldn't use.
When I pushed back, I got a lecture about my tone instead of the invoice I'd asked for six times.
Cancelled. Moved provider. Take the money, deliver nothing, then lecture the customer — that's the Aircall experience.
August 26, 2026
Unprompted review
Reply from Aircall
Hi Luis,
Thank you so much for the kind review! We're so happy to hear this.
If you ever have questions or need any support, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again!
Best,
Aircall Marketing Team
We recently onboarded with the company
We recently onboarded with the company, and Varsha was fantastic throughout the entire process - a real asset to the business. We look forward to seeing what we can do with AirCall!
August 21, 2026
Unprompted review
Reply from Aircall
Hi Matthew,
Thank you so much for the kind review! We're so happy to hear that Varsha made such a positive impact throughout your onboarding process. We'll definitely pass your kind words along to her!
If you ever have questions or need any support, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. We're excited to see what you and your team accomplish with Aircall. Thanks again!
Best,
Aircall Marketing Team
Please don’t work with this company
Please don’t work with this company. They will charge you whatever they want, and there’s no way to get your money back. Even if you contact them, they never respond with a resolution. I lost $640 with them and received no resolution.
August 20, 2026
Unprompted review
Reply from Aircall
Hi Ray,
Thank you for taking the time to share this feedback. We're sorry to hear about your experience and understand how frustrating it must have been.
This has been raised with our team, and someone will be in touch with you directly to work towards a resolution.
If you have any additional information to share in the meantime, please feel free to reach out to us.
Best,
Aircall Marketing Team
New sales inquiry logged last week…
New sales inquiry logged last week after spending 35 minutes on hold calling in, passed around the pass the monkey. Call booked today with an Account Executive
"1 minute past our scheduled call I get an email: My apologies but I will not be able to make our scheduled call today. Please use the attached link to book a new time with one of my colleagues instead.
A little heads-up would have been courteous.
August 17, 2026
Unprompted review
Reply from Aircall
Hi Lloyd,
Thank you for taking the time to share this feedback. We're sorry to hear about your experience, both with the hold time on your initial call and the late notice ahead of your scheduled meeting.
This has been raised with our team. If you have any additional information to share, please feel free to reach out to us directly.
Best,
Aircall Marketing Team
Every week a new bug...
Every week a new bug and our agents cant phone. Usability gets worse with every update.
AI Feature no GDPR.
Way too expensive.
There are way better tools out there...
August 11, 2026
Unprompted review
Reply from Aircall
Hi David,
Thank you for taking the time to share this feedback. We're sorry to hear about your experience.
Please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with more details so our support team can look into this for you.
Best,
Aircall Marketing Team
Thank you for this great webinar…
Thank you for this great webinar opportunity. I have learnt and deployed my first AI talk agent.
July 30, 2026
Unprompted review
Reply from Aircall
Hi Stanley,
Thank you so much for the kind review! We're so happy to hear that you enjoyed the webinar, and that you are embarking with your first AI agent.
If you ever have questions or need any support, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again!
Best,
Aircall Marketing Team
Cannot make call from my cellphone with…
Cannot make call from my cellphone with aircall, and from computer option the sound and signal is not good.
July 28, 2026
Reply from Aircall
Hi Katty,
Thank you for sharing your review. We're sorry to hear about the issues you've been experiencing with calls on mobile and sound quality on your computer.
Please feel free to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with specific details so our support team can troubleshoot and find a solution.
Best,
Aircall Marketing Team
They don't care about their customers.
They keep changing the Aircall workspace - not for the better - now if a customer calls in, and you use an integrated system with their dialler - you can't even see who is calling in. You can't use the autodialler feature, as you have to click two times to see who you're actually dialling. It was much better before, and now I ABSOLUTELY HATE IT! They are progressively making it worse with each update. They told my director that we are the only company complaining, when I have an email from them saying we are not the first to complain. They don't care about the functionality for their customers. If you are looking for a decent voip phone company, avoid this one at all costs.
July 28, 2026
Unprompted review
Reply from Aircall
Hi Charlene,
Thank you for taking the time to share this feedback. We're sorry to hear about your experience and understand how frustrating these changes must have been for your team.
We wanted to let you know that the issue with the Caller Insights pane not opening automatically during calls has been identified and a fix has already been deployed. Please give it a try and let us know if things are working as expected.
If you have any additional questions or concerns, please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ].
Used Aircall 1+ year
Used Aircall 1+ year. Twice forced into unwanted extensions: missed a cancellation deadline with zero flexibility, then a full extra month at full price just to port our number out (16-20 day process, but no reduced/number-only option offered). Pricing/terms are opaque until you dig. Any flexibility only came after we pushed back hard. Calling itself worked fine, but the contract feels built to trap and upsell, not to let you leave cleanly. Track your dates closely.
July 23, 2026
Unprompted review
Reply from Aircall
Hi Peter,
Thank you for taking the time to share this feedback. We're sorry to hear about your experience.
This has been raised with our team. If you have any additional information to share, please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ].
Best,
Aircall Marketing Team
Easy to use.
July 18, 2026
Reply from Aircall
Hi Alice,
Thank you so much for the kind review! We love hearing from our users and are happy to hear that Aircall has been easy to use.
If you ever have questions or need any support, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again!
Best,
Aircall Marketing Team
We canceled our subscription just three…
We canceled our subscription just three days after the annual renewal because we were no longer using the product. We contacted customer support immediately, explained that we hadn't used the service since the renewal, and requested a refund for the approximately $2,000 charge.
Unfortunately, our request was denied with no flexibility or consideration, despite the fact that we reached out almost immediately after renewal and had not used the product. The response we received was essentially, "It is what it is," which came across as dismissive and disappointing.
I understand companies have renewal policies, but many SaaS providers make reasonable exceptions when customers contact them promptly after an automatic renewal, especially when there has been no usage. Instead, we ended up paying $2,000 for a product we didn't use.
Based on our experience, don't expect any flexibility or customer-focused resolution if you miss the renewal date by even a few days.
June 20, 2026
Unprompted review
Reply from Aircall
Hi Nasim,
Thank you for taking the time to share this feedback. We're sorry to hear about your experience and understand how frustrating this situation must have been.
This has been raised with our team. If you have any additional information to share, please feel free to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ].
Best,
Aircall Marketing Team
We've recently implemented Aircall and…
We've recently implemented Aircall and switched from CloudTalk. Thanks to Florian, the process was very smooth and efficient.
July 17, 2026
Unprompted review
Reply from Aircall
Hi Ladislav,
Thank you so much for the kind review! We love hearing from our users and are glad to hear that the switch to Aircall has been a smooth and efficient process. We'll definitely pass your kind words along to Florian!
If you ever have questions or need support, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again!
Best,
Aircall Marketing Team
Reply from Aircall
Hi Glenn,
Thank you for sharing your review. We're sorry to hear about the sound quality issues you've been experiencing.
Please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with any additional details so our Support Team can troubleshoot and help find a solution. Thanks again for your feedback and for bringing this to our attention.
Best,
Aircall Marketing Team
Aircall is quick and easy to navigate
Aircall is quick and easy to navigate. I would prefer this over DialPad any day!
July 8, 2026
Reply from Aircall
Hi Tim,
Thank you so much for the kind review! We love hearing from our users and are happy to hear that Aircall has been quick and easy to navigate for you. That really means a lot, especially coming from someone who has tried other tools.
If you ever have any questions or need anything, don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again!
Best,
Aircall Marketing Team
Aircall is similar to any VOIP phone…
Aircall is similar to any VOIP phone provide, your numbers get flagged as SPAM. I DO NOT Recommend for any sales organization, as you'd just be throwing sales down the drain. Calls go straight to a screening process or go straight to voicemail and never get returned. It's junk, complete JUNK.
July 8, 2026
Unprompted review
Reply from Aircall
Hi there,
Thank you for sharing your review. We're sorry to hear about your experience and understand how frustrating this must have been.
This has been raised with our team. Please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with any additional information to share, and our Support Team would be happy to help find a solution.
Reply from Aircall
Hi Corine,
Thank you so much for the kind review! We love hearing from our users and are glad to hear that Aircall has been easy to navigate.
If you ever have any questions or need anything else, please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ], and we'll be happy to help you out. Thanks again!
Best,
Aircall Marketing Team
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