Great potential, but poor customer support and limited understanding that creating value is the ultimate goal. It took us three months to activate SMS on our U.S. number while the team kept promising... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few issues. very rigid syste, which odes not have a function PBX 20 years had like customs voicemail, out of office messages, ability to autforward calls. Interfece for managing the calls is very c... See more
Company replied
I’ve been with my new company for 6 months. We are a remote company, with employees all over the world, and clients here in the US. This is the first time I’ve used Aircall, and I haven’t liked it sin... See more
Company replied
We have some trouble on first calls each day, and since 10/12 days, bad audio quality on several calls. And, for me, interface is not user-friendly
Company replied
Company details
- #245 of 251 best companies in Business to Business Service
- #12 of 13 best companies in Call Center
About Aircall
Written by the company
Aircall is the collaborative, AI-powered platform for customer conversations. Trusted by more than 22,000 companies worldwide, Aircall brings together intelligent voice agents, automated workflows, adaptive real-time coaching, and 250+ native integrations to help teams work smarter and perform at scale. Start a risk-free trial and see Aircall in action.
Contact info
233 Park Ave S, Floor 11, 10003, New York, United States
- +1 888-240-6923
- sales@aircall.io
- aircall.io
3.0
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We've recently implemented Aircall and…
We've recently implemented Aircall and switched from CloudTalk. Thanks to Florian, the process was very smooth and efficient.
July 17, 2026
Unprompted review
Reply from Aircall
Hi Ladislav,
Thank you so much for the kind review! We love hearing from our users and are glad to hear that the switch to Aircall has been a smooth and efficient process. We'll definitely pass your kind words along to Florian!
If you ever have questions or need support, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again!
Best,
Aircall Marketing Team
Reply from Aircall
Hi Glenn,
Thank you for sharing your review. We're sorry to hear about the sound quality issues you've been experiencing.
Please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with any additional details so our Support Team can troubleshoot and help find a solution. Thanks again for your feedback and for bringing this to our attention.
Best,
Aircall Marketing Team
Aircall is quick and easy to navigate
Aircall is quick and easy to navigate. I would prefer this over DialPad any day!
July 8, 2026
Reply from Aircall
Hi Tim,
Thank you so much for the kind review! We love hearing from our users and are happy to hear that Aircall has been quick and easy to navigate for you. That really means a lot, especially coming from someone who has tried other tools.
If you ever have any questions or need anything, don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again!
Best,
Aircall Marketing Team
Aircall is similar to any VOIP phone…
Aircall is similar to any VOIP phone provide, your numbers get flagged as SPAM. I DO NOT Recommend for any sales organization, as you'd just be throwing sales down the drain. Calls go straight to a screening process or go straight to voicemail and never get returned. It's junk, complete JUNK.
July 8, 2026
Unprompted review
Reply from Aircall
Hi there,
Thank you for sharing your review. We're sorry to hear about your experience and understand how frustrating this must have been.
This has been raised with our team. Please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with any additional information to share, and our Support Team would be happy to help find a solution.
Reply from Aircall
Hi Corine,
Thank you so much for the kind review! We love hearing from our users and are glad to hear that Aircall has been easy to navigate.
If you ever have any questions or need anything else, please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ], and we'll be happy to help you out. Thanks again!
Best,
Aircall Marketing Team
Fine platform but billing is either dishonest or broken.
Platform is good and I would have never thought of switching off but the billing is either dishonest or broken.
We were overcharged for 1 additional user 2 years in a row, and we had to go back and forth to get a refund.
In year 2 we lost all faith in AirCalls ability to charge us properly so we asked to be switched to monthly. they switched us to monthly after again a huge uphill battle but kept the annual payment as a "credit".
They refunded us for the 4th user then started charging us again for the 4th user off our "credit" but this time monthly...
None of this makes sense I hope somebody at AirCall reads this, makes it right for us and takes a deep look into the billing process and fixes it, this is not a good reason to be losing customers.
July 2, 2026
Unprompted review
Reply from Aircall
Hi Alvie,
Thank you for taking the time to share this feedback. We're sorry for the frustration and confusion this situation has caused, especially over such an extended period of time.
We want you to know that this has been raised with our team, who identified that the incorrect billing was due to a system issue. This is currently being corrected and a refund will be issued before the end of the week.
If you have any additional questions or concerns in the meantime, please feel free to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thank you again for bringing this to our attention.
Best,
Aircall Marketing Team
I was promised a $25 gift for…
I was promised a $25 gift for completing a survey, but I didn't receive the money after finishing it.
June 9, 2026
Reply from Aircall
Hi Joao,
Thank you for reaching out. We're sorry to hear about this.
If this is related to another third-party review platform, please know that this is something we are aware of and are currently looking into. We appreciate your patience while we work to get this sorted.
Best,
Aircall Marketing Team
Happy user.
one of the the best software if not the best, i work in cx support and its really amazing to use this software, it is easy to use and never dissapoints,
June 4, 2026
Reply from Aircall
Hi Shahid,
Thank you so much for the kind review! We love hearing from our users, and it's great to know the platform feels easy to use and consistently delivers for you.
If you ever have any questions or need anything, please don't hesitate to reach out to us. We're here and happy to help. Thanks again!
Best,
Aircall Marketing Team
Shocking platform used to micro manage…
Shocking platform used to micro manage recruitment companies who’s management are stupid enough to waste the money doing it
May 31, 2026
Unprompted review
Reply from Aircall
Hi Michael,
Thank you for sharing your review. We're sorry to hear about your experience, and your feedback has been raised with our team.
If you have any additional comments or information to share, please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ].
Happy, Until now
Many years of happy customer, until now. We have had a "cancellation" out of nowhere, it was ahead of our annual renewal. Suddenly all subscriptions gone, free tier only, SMS not working, phone calls not working. BTW the renewal was supposed to happen automatically, there were plenty funds in the bank, card active. No email of the "cancellation" or anything.
Anyhow, I thought somehow the system glitched few days ahead of the annual renewal. So I have paid for the annual subscription which enabled all services running again in a few hrs.
BUT, 2 days later, you charge us "again" for the annual subscription (over $5k). Ok, sh*t happens, so I go request to get the refund. Only that live chat/support is gone, customer success email also doesn't work anymore. The AI support is useless for this and keeps directing me to create a support ticket. Which I did, 9 DAYS ago, no response until now. I have submitted 2 more tickets now, if no-one responds to us by Monday, I am taking us to competition. This is ridiculous!!!
May 17, 2026
Unprompted review
Reply from Aircall
Hi Karel,
Thank you for your patience while we looked into this. We've raised this with our team and a solution should have been reached this week.
If you have any further questions or concerns, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ].
Best,
Aircall Marketing Team
We started actively using the website a…
We started actively using the website a day ago, and the experience has been completely horrendous. At times, I am unable to find my own call and can not copy the call ID half of the time because the calls are disappearing! Fix the design as well as accessibility.
May 21, 2026
Unprompted review
Reply from Aircall
Hi Gvantsa,
We're sorry to hear you're experiencing these issues. Calls disappearing and difficulty accessing call IDs are something we want to resolve for you immediately, so your team can work without interruption.
Please submit a ticket here [ https://support.aircall.io/en-gb/requests/new ], and our team will be standing by, ready to investigate this for you. Thanks again for bringing this to our attention.
Best,
Aircall Marketing Team
Working in customer support service
Working in customer support service, the web version user experience is absolutely awful. I'm wasting my time figuring out where all the buttons and call IDs are. Who designed this? Couldn't they just create something simpler and more useful?
May 20, 2025
Unprompted review
Reply from Aircall
Hi Giga,
First of all, thank you for your feedback. We understand that navigating a new interface can be an adjustment, and we want to make sure Workspace is working well for your team's day-to-day workflows.
That being said, we'd love to hear more about what's unclear or missing for you. Please reach out to us at support@aircall.io or through the Help Center here [ https://support.aircall.io/en-gb ] so we can look into your setup and share your feedback directly with our product team.
Best,
Aircall Marketing Team
Took my payment then disabled my…
Took my payment then disabled my account a couple days later. Try getting support after that.
May 15, 2026
Reply from Aircall
Hi Dawud,
Thank you for leaving this review, and for your patience while the team looked into this. You should now have full access to your service.
We understand how disruptive it must have been to lose access shortly after payment, and we're extremely sorry for that experience. If you have any further questions or run into anything else, please don't hesitate to reach out to our support team at support@aircall.io or via the Help Center here [ https://support.aircall.io/en-gb ].
Thanks again,
Aircall Marketing Team
Reply from Aircall
Hi Sanmi,
Thank you so much for the kind review! We love hearing from our users and are thrilled that you're enjoying the app.
If you have any additional questions or need help with anything, please don't hesitate to reach out. We're always happy to help. Thanks again!
Best,
Aircall Marketing Team
Phonetic Alphabet
When a client is trying to spell out their email address, and the AI does not recognize the letters. It might help to have AI understand the phonetic alphabet. That way we could have our clients spell it out and give AI a better chance to understand it.
May 12, 2026
Reply from Aircall
Hi Johnathan,
Thank you for taking the time to share this review. We really appreciate your feedback!
We've passed your notes about phonetic alphabet recognition on to our Product team for review. In the meantime, if you have any other questions or run into any issues, please don't hesitate to reach out to us at support@aircall.io. Thanks again!
Best,
Aircall Marketing Team
They had a security breach
They had a security breach. Someone used our account and they billed us $2000.
After months of arguing back and forth, they gave us a "goodwill credit" towards our account instead of a refund.
Even before that their service and system is terrible and I was planning to switch despite of the high costs.
May 15, 2026
Unprompted review
Reply from Aircall
Hi Guy,
Thank you for sharing this. We're sorry for the frustration this situation has caused, and want you to know your feedback has been escalated to the appropriate team.
We take matters such as billing disputes and account security extremely seriously, and want to clearly state that Aircall has not experienced any security breach or password leak. We encourage you to reach out to us at support@aircall.io for further discussion.
A few issues
A few issues. very rigid syste, which odes not have a function PBX 20 years had like customs voicemail, out of office messages, ability to autforward calls. Interfece for managing the calls is very clunky and cluttered. Agin older PBX were much more simple and clear. Finally often quality issues even with good internet
May 10, 2026
Reply from Aircall
Hi there,
Thank you for taking the time to share this feedback. We're sorry to hear about the frustration you've experienced, and appreciate you for bringing these points to our attention.
Your comments have been raised with the appropriate team, and we look forward to continuing the conversation with you to find a solution.
In the meantime, if you have any additional questions, please don't hesitate to reach out to us at support@aircall.io. Thanks again!
Best,
Aircall Marketing Team
Terrible Onboarding + Poor Customer Service
I have been a customer with Aircall since January and have experienced the most significant challenges throughout my time with the platform. The onboarding process was poorly structured, non-existent, and confusing, with unclear documentation and delayed responses to my initial setup questions that prevented my team from getting operational efficiently until March. Beyond that, the support experience has been frustrating. When I escalated my concerns, the responses were slow, explanations were unclear, and the solutions offered did not adequately resolve the underlying issues. Our escalations Manager was one of the most unprofessional individuals I've worked with at a vendor and poorly represents the customer service at the company. I felt that my concerns were not taken seriously, and it took multiple follow-ups over an extended period just to get minimal assistance. The lack of clear communication and accountability from the support team made an already difficult situation worse. Overall, this experience has significantly impacted our ability to use Aircall effectively and has cost us valuable time and productivity. We will not be renewing our contract. If there was a 0 stars I would choose it.
May 11, 2026
Unprompted review
Reply from Aircall
Hello Laith,
Thank you for taking the time to share this review. We're truly sorry for the experience you described and how it impacted your team’s productivity.
Your feedback has been relayed to our team, and we’ll continue to work with you and your team offline to find a solution.
Thank you again for bringing this to our attention.
Reliable Support with Improving Call Quality
We’ve had a generally positive experience with Aircall. One of the standout aspects has been their customer service—responsive, helpful, and quick to address issues when they arise. It’s clear they prioritize supporting their customers, which has made a real difference for our team.
That said, we have experienced occasional call quality issues reported by some of our users. While this has been a drawback at times, it does seem like improvements are being made, and the overall reliability has been trending in the right direction.
Overall, Aircall has been a solid solution for our needs, especially with the strong support backing it up, and we’re encouraged by the continued improvements.
April 27, 2026
Reply from Aircall
Hi Mark,
Thank you so much for your detailed review! We’re so happy to hear that our customer service has been responsive and helpful.
We also appreciate your note about occasional call quality issues and are glad you’re seeing improvements and stronger reliability over time. Please don't forget that you can reach out to support@aircall.io or visit the Help Center here [ https://support.aircall.io/en-gb ] to get in contact with our support team. If these issues arise again, they'll be happy to troubleshoot and find a solution.
If you have any other questions or need a hand, we’re always here to help. Thanks again!
Best,
Aircall Marketing Team
amazing service
April 21, 2026
Reply from Aircall
Hi Raza,
Thank you so much for your review! We’re delighted to hear that you’ve had excellent service experiences with Aircall.
If you ever have questions or need a hand, please don’t hesitate to reach out. We're here and happy to help. Thanks again!
Best,
Aircall Marketing Team
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