Air Dolomiti Reviews 258

Yesterday they departed with a delay of 1hr 15 min causing me to miss the connecting flight. They accused technical issues forcing them to replace the plane. Having 1hr connection time that was completely missed.
Although I asked for a specific rebooking and was willing to even pay, they made me a disadvantageous rebooking causing me to have a delay of 14 hours. For a trip Luxembourg - Romania.
Next time I'll avoid these time wasters. A pocket airline(first time I hear about it from the flight booking engine), seemingly crippled by delays, not being able to provide the same level of services as the other companies. Also they have no customer support on ground (Frankfurt airport) which speaks volumes about how "well established" this operation is.

The worst airline I've ever experienced. They ignore customer problems and complaints.

Loss of luggage after 5 days no news and impossible for them to track the luggage which was a priority luggage (business class).

Unacceptable.
Very basic services onboard

NEVER AGAIN

Delays flying to and from Luxembourg from Frankfurt. It is absolutely baffling to me how you as a flight company can keep messing it up. Even more so under the management of Lufthansa. I will boycott this airline until they fix their shit

Absolute criminal behaviour:
1) They lost my luggage, after which i submitted a lost baggage claim at the airport upon arrival. 5 days later they still have yet to contact me, or answer the dozens of calls and emails I have made daily over the past 5 days.
2) Our flight to Munich left an hour late from Montreal, after which my wife, infant daughter, and I just made it to the gate at the start of boarding. My parents were sitting further back on the flight from Montreal, so they arrived at the gate 15 minutes later. This was still 15 minutes before the scheduled takeoff time, and the bus from the gate to airplane was still waiting at the gate. Despite this, the gate agent denied my elderly parents (in their 80s) boarding, forcing them to be rerouted with 2 more flights (instead of 1) and 8 more hours of travel after we had already been travelling for 20 hours. (In addition, our plane to Genoa left 25 minutes late as they spent the time removing my parents' luggage from the plane rather than allowing them to board during those 40 minutes.) We then had to arrange a 2nd taxi for my parents from Genoa to Chiavari that evening.

Very poor experience. Had issues on a flight home and raised the issue with the airline. I got one response asking me to repeat everything that I had put into the complaint form. Then they proceed to ignore emails and not respond. I will be contacting my bank to get the payments owed.

You can tell
They are a new inexperienced airline who are lacking the basics any airline should have. Even Ryanair have better customer service than these

I don't think the pilots have their license.
I flew from Geneva to Munich in 2023. It was my first and last flight with AirDolomiti. Worst take off and landing. The journey was terrifying that I had to grab the hand of the passenger next to me - we are both experienced travellers over 35 and promised to never take any flight with AD, if we would have made it to stay alive!

Our flight with Cathy Pacific had a delay. So they rebooked our flight with Air Dolomiti.
Our luggage is heavily damaged. 1 wheel is broken of and the complete back (of a hard luggage) is completely broken.
We submitted a damage file but still after one month we didn't hear anything. We sended already two mails for some clarification of the taken actions but no reply. Now I tried with there online chat with no result yet.... see the communication hereunder

*beginning of conversation

We are online – How can we assist you?
To chat with an agent, click the following key
Connecting. Please be patient
How can we help you?
Hello

We submitted a time ago a report of a damaged luggage but didn't received anything back

If you have the reference number of the claim we can send an internal reminder to the colleagues

I have number: 2********S and number 2********S

perfect, thank you

can you send me some kind of confirmation to *********@*****.com

this is an internal procedure

so again... I do not have any confirmation of an action from your side...

the colleagues will reply to you as soon as possible

For now I can talk to a stranger on the streets and the result is the same

The reference numbers are the proof of the correct registration of your claims

Can be. But how can I see the progress? It can stay a perfect registration for years

as soon as the colleagues have reviewed your case, they will reply to you

To summarize... we can only hope that they will respond. How much time should I gif them to respond?

It could take up to one month or more, we do not have the exact waiting time

To be honoust... that seems not fair. We are already waiting for about one month.. the 10 of november was our 1st report

The internal reminder has been sent

*end of conversation

It's been 1.5 months since my flight, yet no luggage. I bought a ticket with lufthansa, Cape Town to Graz, I sent them a picture of my suitcase, yet they sent me a baggage claims form, I do want my luggage, not file a claim. They sent me a form to list my items. Apparently they need it to find my suitcase. It's been a to and fro email saga... they are the worse...!!!

I will never book Air Dolomiti again. Had a terrible experience with them a few years ago flying from Florence to Munich. They lost our luggage, didn’t tell us the luggage was lost so we waited at baggage claim for over an hour. It was horrible. Gave them another shot because we are flying from Munich to Venice. And they canceled our flight two hours before! Rescheduled us for way later in the evening. Two terrible experiences. Avoid at all costs. Check Lufthansa bookings to make sure it isn’t operated by air dolomiti.

We were supposed to fly home from Palermo, Sicily this summer, but our flight was cancelled, and we had to stay in Palermo for 2 days. When we finally got rebooked, our journey home included 3 different flights: Palermo – Milan – Paris – Copenhagen.

When we arrived in Paris, our flight was fully booked, and we couldn’t get on board. Only then were we informed that we had apparently been on a waiting list for every single flight since Palermo – so it was pure luck we even made it that far.

We had to stay overnight in Paris and only got back to Denmark after a 3-day delay.

The only thing we have received from Air Dolomiti is a voucher for a new suitcase, as one of the wheels broke during all the extra transport. We are still waiting for flight compensation and reimbursement of all the additional expenses we had.

We strongly advise against flying with this airline

Absolutely unacceptable experience with Air Dolomiti — not once, but twice. First, my flight leaving for Italy was significantly delayed with no proper explanation, and no apology. You'd think that kind of disruption would be a one-off. Nope.
Now, on my return from Italy to Germany, I’m facing yet another delay. Same chaos, same lack of communication, same complete disregard for passengers' time and plans.
This airline clearly has no respect for schedules or customer service. If you’re looking for reliability, Air Dolomiti is the last airline you should consider. I’ve had better experiences with budget carriers. Never flying with them again.
Avoid at all costs.

They didn't provide me a flight, when I paid. Later they didn't want to let me make a fee claim request and even in the end, as they acknowledged, that I'm entitled for 250 EUR fee in up to 10 days payment, still didn't see money nor transfer nor calling them does anything. Simply, flying scammers nor ready to work on European level.

The worst airlines .. always delays .. if u lost Ur bag or lost contents inside there is no compensation the worst airline ever without any rules or system don't travel on it

Flight itself correct. However having to pay for seat reservation, Dolomiti then changed seats when issuing new board pass at airport when checking luggage. Unacceptable. Only use Air Dolomiti if you have no choice.

My claim relates to flight EN8221 (June 26, 2025) — operated by Air Dolomiti, part of the Lufthansa Group — which led to a catastrophic chain of delays, rerouting chaos, missing connections, a lost hotel night, damaged baggage, and ultimately a complete abandonment of passenger care.

I submitted a formal legal claim on June 28, attaching all receipts, evidence, and invoking my rights under EU Regulation EC261/2004.

Their customer agent, Lisa Battistella, replied once, offered a partial amount, and then vanished into silence — ignoring my follow-up email of July 19, where I gave them a 7-day final deadline (July 26).

That email was crystal clear:
"Unless paid in full within 7 calendar days, I will escalate through all legal and public channels — without further notice."
— They didn’t care.

Now we are in August, and Air Dolomiti has:

1) Ignored every single deadline
2) Ignored over €950 of legally valid claims
3) Failed to provide food, transport, hotel, or support during the disruption
4) Lied about “weather” with zero documentation
5) Rerouted my luggage without consent
6) Sent a blank hotel voucher link (yes, really!)
7) Offered compensation in words only, not in action
8) Ghosted me completely after I called them out

This is not poor service — this is strategic negligence, and I am publicly documenting every step.

I am now escalating this through:

1) Luftfahrt-Bundesamt (German CAA)
2) SÖP Arbitration Board
3) Flightright and EUClaim

And now, platforms like Trustpilot so other customers don’t fall into the same trap.

Lufthansa Group may want to rethink their decision to let Air Dolomiti carry their brand — because this behavior is not only unacceptable… it's legally indefensible.

Avoid them. Avoid the silence. Avoid the trap.

Used them three times within two weeks. The first flight was cancelled, and the other two delayed more than 30 min. The first time, the captain took the wrong way from the gate, and the second time, that captain blamed the air control. Always compensating with dry cookies. The only good is that the crew is always good looking.

Poor service on the plane.
Billund - Frankfurt - two by two seated. No space for hand luggage.
Disapointed that Lufthansa uses this Company. It’s full Price tickets - with low service.
Safety ok.

Terrible service. The two employees were completely unhelpful and kept insisting they couldn’t assist me because the counter was closing in ten minutes. Instead of helping a customer who missed a Lufthansa connection due to their own flight’s delay, they preferred to stand around doing nothing for those ten minutes.

They even told me I should have arrived earlier, despite the fact that my flight was delayed by 2.5 hours. Their attitude was rude and unprofessional. Overall, a really terrible service and customer experience.

Worst airline ever. Terrible customer service, don’t care about you at all! Flight was cancelled without reason after we were already delayed by over an hour. Staff did not help in finding you alternatives at all! Waiting around for hours on end to get any answers. Terrible terrible experience, avoid at all costs.