Terrible experience – avoid: they act like scammers. Seven months after I submitted my claim, they reimbursed only €347 instead of the €999 I was owed, even though I emailed them every two weeks a... See more
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I contacted Airclaim back in 2024 regarding a delayed flight. They said they would get back to me regarding compensation. Over the past 2 years I have been bombarded with emails stating they were... See more
Company replied
We had booked round trip tickets for May 2020 on Laudamotion which is owned by Rynair. Flights were cancelled, rejected offer of a voucher and kept waiting for a cash refund from Ryanair. Impossible... See more
Very helpful guys. Considering how complex getting compensation in this turbulent times might be, it took quite a lot of communication and I just want to thank them for their efforts. Sharing your pe... See more
Company details
Written by the company
Flight compensation in case of delayed, canceled or overbooked flights or flight connection missed. You may be entitled to as much as 600€ as compensation. Start your claim now.
Contact info
Portugal
- www.aireclaim.com
2.6
Poor
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Terrible experience
Terrible experience – avoid: they act like scammers.
Seven months after I submitted my claim, they reimbursed only €347 instead of the €999 I was owed, even though I emailed them every two weeks and re-sent all the required documents multiple times. They never properly answered my questions or explained the discrepancy. I have now filed a formal complaint with Air France and escalated the matter to the Direction générale de l’aviation civile (DGAC).
Evitateli, si comportano come truffatori!
Sette mesi dopo aver presentato il mio reclamo, mi hanno rimborsato solo 347 € invece dei 999 € che mi spettavano, nonostante abbia inviato email ogni due settimane e abbia rinviato più volte tutti i documenti richiesti. Non hanno mai risposto in modo adeguato alle mie domande né spiegato la discrepanza. Ho ora presentato un reclamo formale ad Air France e ho inoltrato la pratica alla Direction générale de l’aviation civile (DGAC).
July 13, 2026
Unprompted review
Reply from Aireclaim
Hi Federica, we'd like to clarify the numbers based on our email exchange from August. At your request, we stopped pursuing the expenses claim on your case, as you let us know you didn't want to pursue that and preferred to receive just the compensation amount. Your emails on this were quite clear. We have never received 999€, only the €600 for the compensation. The €347 received is what remained after our service fee, disclosed upfront on our website and confirmed in writing when you accepted our service.
If you'd like us to send over the email thread of the fee breakdown for your case, informed in August, we'll get that to you.
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Stay away from this company!
I contacted Airclaim back in 2024 regarding a delayed flight.
They said they would get back to me regarding compensation.
Over the past 2 years I have been bombarded with emails stating they were still working on my behalf.
Today I received an email from them demanding money they say I owe them, along with threatening court action. They have done nothing for me and I got my compensation back directly from Ryanair. I strongly advise anyone to stay well away from this company unless you want to be harassed non stop and recieve threatening emails!! I will handing my case straight to the ombudsman.
August 17, 2026
Unprompted review
Reply from Aireclaim
Dear Louise, you signed a no-win-no-fee agreement with us. Under those terms, our fee becomes payable once compensation is received - whether it is paid to us or directly to the client by the airline. In this case the compensation was received directly, and the agreed fee remains unpaid.
Please bear in mind that you signed a contract and never paid for the work that was done under it. We did the work, the claim succeeded, and you kept the full amount.
I actually made that mistake myself
I actually made that mistake myself. I accidentally submitted my claim to Aireclaim, thinking it was AirClaim. Unfortunately, my experience wasn't good.
Just to avoid confusion, these are two different companies. The official AirClaim website is airclaim.com, and it's a listed company. Make sure you're using the correct website before submitting your claim.
July 8, 2026
Unprompted review
Reply from Aireclaim
Thank you for your feedback. We've searched our system and we have no record of a claim submitted under your name or email address - no file, no correspondence, and no case ever opened with us.
We'd also gently note that a review should reflect a real experience with the company it's posted on. If it turns out your claim went elsewhere, we'd be grateful if you'd consider updating or removing this review.
Either way, we hope your claim was resolved.
I submitted a claim in February 2025…
I submitted a claim in February 2025 for a flight that was canceled and it is now June 2026 and I have not received any feedback from Aireclaim. They have not been helpful at all, they took all my details only to not be of any assistance. I have been told to be patient and now it is over a year later and still no compensation and feedback.
June 14, 2026
Unprompted review
Reply from Aireclaim
Thank you for your feedback. We understand that waiting for a resolution can be frustrating. However, we would like to clarify that the delay is not due to any lack of action from our side.
We informed you that the airline refused payment of your compensation, and since then we have forwarded the case to our legal partners. We also explained that this stage can take a considerable amount of time, as it depends on external procedures and not only on Aireclaim.
At the moment, we have no further update to share. We do not send repeated emails simply to say that there is no news, because we do not want to unnecessarily fill your inbox. As soon as there is any relevant development, we will inform you immediately.
For this reason, we believe this review does not fairly reflect the work carried out on your case. We remain committed to pursuing it through the appropriate channels.
I had to do all the chasing
I had to do all the chasing, if I didn't email for updates I would have no information and probably no money for my cancelled flight.
Also when I finally did receive some compensation, there was no invoice with the total amount and how much commission was taken by aireclaim.
March 1, 2026
Unprompted review
Reply from Aireclaim
Thank you for your feedback. Would you be so kind to identify your case so we can take a look and understand what went wrong? Thank you
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They were able to get me compensation…
They were able to get me compensation for a delayed Ryanair flight in a short time, after I had tried to reach costumer support directly for a few weeks with no response.
November 27, 2025
Unprompted review
I had claimed with the airline at first…
I had claimed with the airline at first but they have never answered. Luckily I contacted Aireclaim and had to send the documents but i was able to receive the compensation after a few months!! So glad, thank you!!
December 1, 2025
Unprompted review
Disappointed
"They were unable to assist me with the claim because the flight was not within the EU. I was very disappointed."
October 26, 2025
Unprompted review
Reply from Aireclaim
Dear Simona, We’re sorry to hear that you were disappointed.
In this case, the flight unfortunately does not meet the legal eligibility criteria for compensation under the applicable passenger-rights regulations, as it was not covered by EU Regulation 261/2004. This is a matter of law and not something we can influence or override.
When a claim is not legally eligible, we believe it is important to be transparent and inform passengers promptly rather than raise false expectations. For this reason, we were unable to proceed further with your case.
We appreciate you taking the time to contact us and regret that we could not assist on this occasion.
— AireClaim Support Team
In just few exchanged emails they have…
In just few exchanged emails they have managed to help me receive my flight compensation. Great recommendation!
March 12, 2025
Unprompted review
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Professional Quick and diligent
went to azores and the flight got delayed, got a compensation in two weeks that paid the whole trip! super quick, professional and diligent. definitely recommend
June 1, 2025
Unprompted review
The service was excellent and I…
The service was excellent and I received the compensation. It took some months because the airline tried to avoid the payment but finnaly the effort went well.
April 4, 2025
Unprompted review
They did help me get my compensation
They did help me get my compensation. It took a little while, but I did indeed get it in the end. I wasn’t expecting it though. So, recommended 100%!
September 10, 2025
Unprompted review
Do not bother with this company.
Do not bother with this company.
They have kept me waiting for almost a year since I made my claim for a cancelled flight. I still have not received my claim after a years constant fobbing off and lack of communication.
November 2, 2024
Unprompted review
Reply from Aireclaim
We’re sorry to hear about your frustration. Unfortunately, airlines often do not pay compensation voluntarily, even in clear cases. When this happens, our litigation department must escalate the case to the relevant Aviation Authority or legal stage. This is not something we can control—it is the airline’s unwillingness to comply with EU Regulation 261/2004 that prolongs the process.
We understand this delay is disappointing, but please know we have kept you informed throughout and explained that escalated cases can take many months (sometimes over a year) depending on the authority’s response times. Aireclaim’s role is to represent and support passengers until they receive what they are legally entitled to, even when the process is slowed down by external entities.
Your case is still active, and we remain committed to seeing it through to resolution.
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The airline had refused my claim for a 9 hour delay
The airline had refused my claim for a delay of nine hours, but with Aireclaim I got my compensation! I can only thank them and congratulate the whole team for their good work.
February 27, 2025
Unprompted review
Reply from Aireclaim
Thank you so much for sharing your experience! We’re glad we could support you through the process and prove that claiming compensation really works. Our team always strives to keep passengers informed at every step, so it’s great to know this gave you confidence. We appreciate your trust and recommendation!
Can be better
I received a compensation for my cancelled flight, but the communication from the company can be better. Also I recommend reading the fine print not to be surprise on their cut and the amount coming to you in the end.
October 10, 2024
Unprompted review
Reply from Aireclaim
Thank you so much for sharing your experience! We’re glad we could support you through the process and prove that claiming compensation really works. Our team always strives to keep passengers informed at every step, so it’s great to know this gave you confidence. We appreciate your trust and recommendation!
My claim was dealt with really fast and…
My claim was dealt with really fast and was successful. I will use them again for sure.
Thank you!
October 31, 2024
Unprompted review
Reply from Aireclaim
Thank you so much for sharing your experience! We’re glad we could support you through the process and prove that claiming compensation really works. Our team always strives to keep passengers informed at every step, so it’s great to know this gave you confidence. We appreciate your trust and recommendation!
🌟 🌟 🌟🌟🌟
Very helpful, thank uuuuuu soooo muchhh
Appreciated a lot your help !!
October 25, 2024
Unprompted review
Reply from Aireclaim
Thank you so much for sharing your experience! We’re glad we could support you through the process and prove that claiming compensation really works. Our team always strives to keep passengers informed at every step, so it’s great to know this gave you confidence. We appreciate your trust and recommendation!
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Confused
Can’t really know what to believe anymore so I can’t really rate at moment
So far they saying airline agreed to paid and I was goin to get paid in 2 weeks and it’s been nearly a month no payment
No one replies
There’s a family on the same flight she’s claims that she’s done the claim well after me and she’s already got paid so really I don’t know what to believe
I guess I just have to wait a week or so and then try something different I will keep u guys update
September 5, 2024
Unprompted review
Reply from Aireclaim
Thank you for sharing your concerns. Unfortunately, this situation does happen quite often—airlines may initially agree to pay compensation but then fail to transfer the funds within the promised timeframe. When this occurs, we have no choice but to escalate the case further, sometimes even to court, in order to secure the payment. We understand how frustrating this delay is, especially when comparing with other passengers on the same flight.
Our team is committed to helping passengers receive the compensation they’re entitled to, and your feedback is important to us.
Don't work with this company
Don't work with this company, you will loose your money and your claim.Is a scam/fraud company.They will not give you the money after you will win the case.Will give you many emails that you must wait for money.I have 3 months waiting my money and nothing.
October 10, 2024
Unprompted review
Reply from Aireclaim
We’re sorry to read your review, but we must clarify an important point: unfortunately, airline compensation cases can take much longer than expected to be resolved. When airlines refuse to pay voluntarily and we are forced to escalate matters to court, the process can take months or even years depending on the jurisdiction.
This is not because Aireclaim withholds payments—we only succeed when our passengers succeed. We continuously fight for passenger rights and follow up with airlines and courts until compensation is actually paid. Negative reviews directed at us because of airline delays and unwillingness to pay are unfair, as the true obstacle lies with the airlines’ tactics to avoid compliance.
Professional claiming company
The company made good effort in having my claim settled. An individual making a claim is difficult as he does not know all the rules. It is better a professional handling the claim is much better.
September 17, 2024
Unprompted review
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