AirfareNetwork.com Reviews 

147
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I would 100% avoid this company. It is a scam company and they cancelled your flight reservation with no email correspondence. Spoke to their agent and they try to charge you double your initial booki... See more

Rated 4 out of 5 stars

I apparently made a major error with my initial booking through Airfare. I contacted them via email and received a quick email response. By the following day I was panicking so I called their customer... See more

Rated 1 out of 5 stars

Awful experience. They don’t tell you about the hidden fees when you book. And then try and negotiate different prices for luggage and connection flights over the phone. They refuse to cancel booking... See more

Rated 5 out of 5 stars

I would like to thank Airfarenetwork and especially Samuel - the ticketing agent from QTeam who really worked hard day and night to change my ticket from Saudia to Emirates in the times of sudden canc... See more

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2.7

Poor

TrustScore 2.5 out of 5

147 reviews

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2.7

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(147)

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Rated 5 out of 5 stars

I purchased 6 airline tickets from…

I purchased 6 airline tickets from Airfare Network. With just 3 weeks to go before our holiday the airline decided to cancel the flight. Samuel and Kim both worked hard to resolve the issue and book another flight for us. Thank you.

March 14, 2019
Unprompted review
Rated 1 out of 5 stars

Worst flight booking experience

I booked a flight on Airfare Network at the rates shown on the website.
Later, once the ticket was booked their call center executive, Mr Micky called me and told me that the rates had increased and hence I will have to pay more. I agreed to pay more but made a written email objection for the same. Their executive then called me to say that they will book the ticket at the previous rate.

When I confirmed, Mr Micky went ahead and charged my credit card, but TWICE; once with the old rate and once with the new rate.
When I contacted them they refunded me the lesser amount and charged the higher amount.

Now even after 12 days I have still not received my e-ticket
Mr Micky does not even reply to my emails
Ms Ross and Ms Sharon just go on giving me false assurances that they will do the needful
Think twice before booking on this website!!!

March 6, 2019
Unprompted review
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Rated 5 out of 5 stars

Very impressed

Alden was very helpful indeed. There was an issue with my original booking so he called and suggested alternatives. I now have a better flight at no extra cost. Smooth and professional service. Thank you.

January 14, 2019
Unprompted review
Rated 1 out of 5 stars

WORST COMPANY. NEVER BOOK WITH THEM

I do not understand how they have good reviews and I am very certain most of them are made up by the employees themselves. I booked a ticket with them and even though I wanted to cancel within 24 hours, they didn't let me. When I agreed on changing the date for the same ticket, they charged me an exorbitant amount of money. Call center staff is rude and unprofessional. They are unwilling to help and I pretty much lost a lot of money on my ticket after it was cancelled. Please book directly from airlines and stay away from this website at all costs!

January 6, 2019
Unprompted review
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Reply from AirfareNetwork.com

Dear Jannat Nain, we apologize for the inconvenience caused if our services did not meet your expectations. While we tried to look into your reservation, we couldn’t locate your booking details and would like to request you to share your confirmation number, booking ID, email & contact number so that we can run a detail investigation and have the reported issue/s addressed on priority. Best regards, Airfarenetwork team

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Rated 1 out of 5 stars

AIRFARENETWORK CRIMINAL MISUSE OF YOUR…

AIRFARENETWORK CRIMINAL MISUSE OF YOUR DATA WARNING!!!also debit sums from your account.PHISHING WARNING NEVER BOOK WITH THEM LIARS.Terrible company that Phishes your personal data illegally. They are a bunch of criminals. Based in India. They requested front and back copy of credit card. Passport copy!! Home address proof! Bank warned me of the debits. They refused to book airfare unless I booked hotel with them. They send fake emails and do everything to take further charges! the agents told to make up excuses to take higher charges and take your personal data to misuse!

I work in Travel 31 years TUI and DNATA. They are not genuine travel agents and set up to extract customers data and sell credit card information about you. The sales agents are told to manipulate you and confuse you to give personal cards and bank details! Fraudulent.
NO GENUINE TRAVEL AGENT WILL CALL YOU OR EMAIL YOU TO SEND A PHOTO OF YOUR PASSPORT OR CREDIT CARD!

Never book with these criminals or their call centre in India. They use sky scanner with cheap fares to fool you into the web of confusion false documentation. So many people have complained.

ABTA ! WARN NOW NOT TO USE AIRFARENETWORK

The company Airfarenetwork.com. writes false reviews..

They use an SEO company to write false views about their service. Each time someone writes a bad complaint or review.

They employ companies to write fake good reviews for them due to so many bad reviews
I know the people are employed to write false good reviews.

People be aware

December 28, 2018
Unprompted review
Rated 1 out of 5 stars

Everything about this agent caused…

Everything about this agent caused concerns. We booked a flight to Male through the agents website; everything appeared to go through ok, however, we received a call from the agent at 2am to say that we needed to check our email as they needed to verify our identity.I explained it was 2am and was not prepared to do this right now and would attend to this in the morning. The guy did not seem to appreciate that this was an unreasonable request.

The email we received the next day had the wrong destination and asked us to provide a copy of the debit card and passport. We have never been asked this by an agent before so was not prepared to give this information via email. We will be cancelling the card with the bank. It also makes me now question if their payment page was secure. I would suggest that you avoid this agent in favour of a UK based agent.

December 18, 2018
Unprompted review
Rated 1 out of 5 stars

Bad customer service

Booked Air Canada flight and lost my dear husband and could not travel. Submitted all documents relating to my reason for cancellation, three months on no refund from airfare network even after Air Canada has refunded the money to them.

December 11, 2018
Unprompted review
AirfareNetwork.com logo

Reply from AirfareNetwork.com

Dear Mrs. Gloria Ekeng, kindly accept our sincere apologies to hear about your loss as well as for the delay caused to have your refund processed. We hereby would like to mention that we have run a thorough investigation pertaining your case & would like to share that the waiver document approval was received from the airline by the end in Oct'18 followed by an email acknowledgement to you stating the refund amount & time frame of "7-14 business days and maximum of 1-2 billing cycles from the date of applying, at times it could take longer". We are sure that we must have received your refund as we were already debited in Dec'18 by the bank/airline. Furthermore, please share your call back number at fares@airfarenetwork.com along with your reply and we will be more then happy to arrange a call back for you to have a more detailed discussion around the your dissatisfaction. We again would like to thank you for being patient and for all your understanding with us while we worked along with the airline seeking waiver to successfully have your refund processed. Kind Regards, Airfarenetwork Team

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Rated 1 out of 5 stars

AVOID

AVOID! As others have pointed out here, you will get a call after the booking where they will try to raise the price of the ticket! They claim the original price has gone up, but if you check with the airline you will see that they have not. When they called asked for more money I refused. The person on the phone started arguing with me and yelling. Check your credit cards if you have booked with them.

December 2, 2018
Unprompted review
AirfareNetwork.com logo

Reply from AirfareNetwork.com

Dear J.P.White, we apologize for the inconvenience caused if our services did not meet your expectations. While we tried to look into your reservation, we couldn’t locate your booking details and would like to request you to share your confirmation number, booking ID, email & contact number so that we can run a detail investigation and have the reported issue/s addressed on priority. Best regards, Airfarenetwork team

Rated 5 out of 5 stars

Excellent service

Excellent service, very good value. It took a little while to get through to the customer services team, but once I got through, the agent handled my query very courteously and efficiently.

November 30, 2018
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! THEY WILL CALL YOU AND TRY AND DOUBLE YOUR FARE. ALSO CANCEL THE TICKET. PAY EXTRA AND BOOK DIRECT WITH AIRLINE TO SAVE HEADACHES. alot of these reviews are fake as I’m seeing the same reviews on other travel sites. AVOID

November 22, 2018
Unprompted review
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Rated 5 out of 5 stars

Highly recommend

Bargain flights, just got back from my Trip to the US, Fantastic prices for American airlines! admittedly I was a bit sceptical with mixed reviews on various sites but I’m glad I booked with this company! Highly recommend.

November 14, 2018
Unprompted review

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