Air India Reviews 

Worst Airline Customer support ever, I shall never fly with them again. After providing them all the evidence and asking the case (39169503) to be escalated as well as requesting the email of the CEO and Opperational VP still no joy.
This was my first family trip with my wife and son to India.
Unfortunately the trip back home on the last leg of the journey ( Mumbia to London Heathrow) was a total disappointment.

Issue 1- Having pre-reserved seat for all 3 with extra leg room on the long journey home. When boarding the plane we found that the Boarding pass did not correspond with the EMDR.
I spoke to the Stewardess and then to the Ground Crew Manger ( who was overseeing a number of complaints )and he stated that "there was a change of plane and a refund would be sent to your account"
Could I please have a full refund of £40.80 x 3= £122.40

Issue 2- The plane from Mumbai to London Heathrow should be taken out of service. it is a disgrace .....
please see the photos on our arm seats broken and ear phone could not be plugged in) and the entertainment screens were not working. Additionally I can also supply the Phone charging point broken on 2 out of 3 seats. The food tray kept on falling down and the Ground crew was called to do running repairs and left as the Captain asked them to leave, but they ( 2 men with 1 small screw driver) were 10 min trying to keep the tray up and fixed. This was clearly a Health and Safety issue.

The toilets were also in a bad state as your staff did not monitor them as part of their job.

How can you expect us to sit in such bad conditions.
I shall be raising this to your CEO and your Operational Directors as this is a huge Health and Safety concern.

Issue 3- My son suitcase £80( Brand new first trip )weight 15 Kg with clothes had the wheel socket wrenched out and can be never used again.
We found the suitcase on the side of the belt even though we were the first to arrive at the belt. We have logged the complaint through the proper channel at the airport and on line. Ref of damage claim no-
LHRAI17229

This has been one of the worst / most stressful trips back home after traveling all over the world on 4-6 trips a year over our 60 year period.

We will never book with Air India as the quality of service and the quality of the plane does not match with other Airlines. I will be letting all my friends on the quality of the planes that you have provided.

Our misfortune was to book with Air India during the Middle East war and going to India for a funeral was a last resort. .. really ruined our trip.

It's been 2 months now and Customer services seems to be playing games and don't the bother to review the attachments or read the notes.

Worst airline. I have booked a flight from Germany to Kuala Lumpur with an stopover of 5hours in Delhi.
First they cancelled only the flight Delhi to Kuala lumpur. One day later, they issued a new e-ticket with a 37hours stopover in Delhi. I asked for an airport hotel. They said that they are not responsible for the airport hotel. I cancelled my whole vacation.

Air India is cheater airline which should be closed .
They cheated me for flight to Kathmandu for which paid in advance that can manage flight date and then did not allowed to me that change flight date .
I suggest everybody to avoid this airline.

I would like to make a complaint about two cabin crew members on my recent flight.

One crew member, whose name I believe was Priyanshi (although I am not completely certain), responded negatively when I politely asked for some water. She said "OK" with an unhappy expression and walked away, but never returned with the water.

Another crew member, named Ali, behaved in a similar manner. I asked him for tonic water, but he did not bring it to me. His attitude appeared unfriendly and he seemed irritated during our interaction.

I was disappointed by the service provided by both crew members. Their behaviour came across as unprofessional and made me feel that my requests were being ignored. As a passenger, I expect to be treated with courtesy and to receive reasonable service when making simple requests.

I would appreciate it if this matter could be investigated and addressed.

as we were waiting inside the plane for hours they cancelled the flight (technical issues). My flight was postponed 3 days later on Lufthansa .... Despite multiple requests : no apologies, no refund, no compensation. Awful customer service.

Do not get patriotic while booking your flight. Air India has no hopes it is the most unfriendly airline for travellers with disability, specially if they are travelling without attendant. Air India does not have enough staff & wheelchairs to help you out . Customer care is equally useless. You might have to search for a porter at the airport even after booking wheel chair service from the airlines.They are using buses which do not have a provision to transport a wheelchair so you will be carried in a vintage truck with hydrolic ramp to the aircraft ! It is fun though 😂

This is a rating for one issue not a general review of the airline. I requested reimbursement for a hotel -- it was only $18 -- because I had to stay over an extra night in a city due to multiple flight cancellations and delays on the part of Air India -- which were no fault of my own.

I went through the laborious process of submitting the receipts and making the requests. They sent me follow up emails assuring me the matter was under review. Then all of a sudden, they told me I had two cases open for the same issue and they would close one of them.

I understand that a duplicate case should be closed, but they must have closed both cases, thus never resolving the query.

I followed up and they sent me back a form letter saying the matter is resolved and there will be no compensation.

Very disorganized, time-consuming, and ultimately entirely unfair.

i cannot review less than 1star.
this airline is the worst one i've ever seen. No punctuality , too much dealy. flight was meant to be takeoff on 8:30 and made to wait till 10:30 and its not even sure for 10:30. Poor airline Management.

Its just a killing machine now. I wish Mr.Ratan Tata would have alive, we wouldnt have seen this. Air India should stop flying rather than playing with people life.

I travel a great deal around the world and this was my first experience of Air India NEVER AGAIN.
They cancelled my flight and then put me on a flight 24 hours later. No support was offered. When I finally on on the flight, it was late. The cabin crew were totally incompetent in their jobs.
Put a claim for delay and over night accommodation, am still waiting for then to settle.
In the meanwhile they keep messaging me to book more flights with them. NO CHANCE

Is there a zero option?

All planes late. Kept changing our booking times. Stinking toilets. No knee room for taller passengers. Horrible food. None of the displays worked. Farcical loading procedure.
Absolute crap.
Only plus side is we didn't crash.
I'd rather go on a barge.

Air India completely mishandled our journey from London Heathrow to Phuket.

Before the trip even started, our flight schedule and routing were changed multiple times (at least 3 different itinerary changes), creating confusion and uncertainty throughout the booking process.

While we were already onboard the flight from London to Delhi, we received a message saying our confirmed connecting flight AI2376 from Delhi to Phuket had been cancelled.

However, upon arrival in Delhi, we discovered that the flight was actually operating normally and still boarding. Despite reaching the gate while boarding was still in progress, we were refused boarding and rerouted onto a much worse itinerary.

Instead of 1 connection, we were forced into 2 additional transfers, including rerouting through Bangkok, increasing total travel time from around 18 hours to more than 30 hours.

We were left waiting at the airport for over 12 hours with:

* no hotel
* no proper assistance
* no meaningful customer support

What makes this even worse is that Air India later denied compensation and attempted to justify everything based on a minor 31-minute inbound delay, while completely ignoring the fact that the Phuket flight was still boarding and departed normally.

The entire experience showed extremely poor operational management, poor communication, and no accountability toward passengers.

I would strongly reconsider flying with Air India, especially for journeys involving connections.

I had a very disappointing experience flying with Air India on Saturday, May 16th, from New Delhi to Paris Charles de Gaulle Airport.

First, the seats were in terrible condition — old, damaged, and honestly felt like they came from a junkyard. The cabin overall did not feel clean or well maintained.

Shortly after takeoff, the passenger sitting next to me vomited all over me and onto the seats. Unfortunately, the cabin crew handled the situation very poorly. Even after the passenger tried to clean the mess, the seat was still dirty and smelled terrible. Shockingly, the crew asked me to sit back on that contaminated seat. I refused, so they temporarily moved me elsewhere, but before landing they again asked me to return to the same dirty seat covered in vomit.

This is completely unacceptable for an international airline. No passenger should ever be forced to sit on a seat contaminated with vomit.

To make things worse, after arriving in Paris, I became seriously ill and ended up hospitalized. this experience was extremely distressing and unhygienic.

Very disappointing experience overall. I strongly recommend avoiding Air India if you expect basic hygiene, comfort, and proper customer care.

I got scared reading all this feedback, but my flights were all very well: on time, safe and professional. On a long-haul flight London to Delhi the Economy Premium experience was superb, I totally recommend. On a short flight Delhi to Male Premium Economy does not make any sense: same seats and same food. The staff were very professional and helpful. The choice of food a bit limited - only Indian dishes.

Just avoid this airline, crew has a suave way of lying, prebooked a vegan meal ,they gave me vegetarian, when I told the crew she brazened it out by saying it's the same as vegan. To add to that air craft was unclean,their a350 IFE was dysfunctional.
Toilets were a horrid mess, floor of the cabin was dirty. Avoid them at all costs.

I had an extremely disappointing experience flying with Air India recently.

My flight to San Francisco was delayed multiple times, leading to over 10+ hours of waiting at the airport with little to no proactive communication or support from the airline. The exhaustion and inconvenience caused by this experience were immense, especially during such a long international journey.

The problems did not end there. For my return journey, the flight was changed in a way that now requires me to arrange an additional visa something that was never part of my original booking. Despite this major disruption, I have struggled to get proper support. The customer service numbers are either unreachable, the chat support has extremely long queues, and email responses are delayed and unhelpful.

What is most frustrating is the lack of accountability and customer empathy throughout the process. Delays can happen, but how an airline handles passengers during those situations matters. At the very least, there should have been compensation, travel support, flexibility, or meaningful assistance provided.

Overall, this experience has been stressful, exhausting, and deeply disappointing for an international traveler.

Air India – Extremely poor experience with communication and refund process

My experience with Air India has been highly frustrating and unacceptable.

From the beginning of my case, I was met with unhelpful and unfriendly staff, often receiving inconsistent or outright misleading information. This lack of proper communication and internal coordination led to additional unnecessary costs that could have been avoided if accurate information had been provided.

The biggest issue, however, is the handling of my refund and compensation. The refund request has remained unresolved for a long time with no clear status or meaningful updates. Despite compensation being confirmed, it has still not been paid out. Repeated attempts to obtain clarification have resulted in vague responses or no response at all.

Overall, the service feels disorganized, unprofessional, and extremely stressful for the customer. At a minimum, I expect clear communication, adherence to confirmed compensation, and basic customer support standards – none of which have been delivered in my case.

If I could give then 0 star I would! Plane was faling apart form Inside, food ran out on flight, they had no space for carry on bags and no media systems worked.

We booked flights with Air India for our Aussie trip and they were horrible to deal with... they made multiple changes to our booking (some without telling us) and only accept modifications to the booking over the phone. The phone service has been terrible. Once, they hung up on me before making the changes, and multiple times, they told me that they couldn't handle the changes because I needed to speak directly with the case handler. They then said they would arrange a callback, which we never received. They also gave us misinformation about visas, and told us that we would have trouble getting visas, when we wouldn't. Their online systems seem really outdated. We chose them because they were the cheapest option, but after this experience, we would much rather pay a higher fee given the number of hours we have wasted speaking with them on the phone. The booking process was terrible, and the staff are very unhelpful because they are restricted to the processes and systems they use.

I won't recommend air india to any one. It's a useless airline. I booked my vaction Trip from Chicago to Bali. Now they cancelled the booking and rebook me ona flight to Bali from SFO. How can I reach SFO. I live in Chicago. This is really frustrating. How can they change the originating destination? How can they decide that Now I will fly from SFO. Honestly, They do not deserve any star...They sucks big time