Airlynx Express Reviews 

I booked my flight and unfortunately got the email that my booked flight is rescheduled and I am allowed to make changes. It shows on the website that the flight I booked is sold out so I assume it is overbooked. But I need to get on that flight in the evening and can not leave in the morning.Also it said that there will be over 100 Dollar additional costs when choosing Sunday instead, but they advised me to reschedule or cancel. I hope they will get back to me because that's not what I intended my trip to Calgary will be

If I could give no stars , I would.

I booked car parking for 24th sept 21 at Southampton Airlynx carpark using Sky park secure but due to covid 19 restrictions the cruise was cancelled, I had the option to cancel for free which I had to do with an agent as it would not allow me to cancel online as it specifies, however the agent said that if I was to put the refund on my online account , I would not lose the booking fee, as I needed to rebook parking for a new cruise on 4th sept 21, I agreed and then paid the difference for the new date. When you book parking on line, the default time setting is 12.00, as a general rule, you can`t normally embark the ship until after that time so I did not amend the arrival or departure time.



I received my check in time from MSC for 12.00 which was initially ok at the time, however they changed it to 11.00am so I immediately contacted the car park and advised them of this and was told that the shuttle will make runs to the ships from 11.00am , I was a little concerned that we would not arrive before 11am but was assured that we would arrive as close to it as possible maybe 11.10 -11.20 aprox depending on the other drop offs and which ships other passengers were going on.



A few days later, MSC changed my check in time again to 10.00 am so I again contacted the carpark once more to advise of this new time and was told that they were not able to promise that we will get to the terminal by 10am, I asked if they would take us whilst on the way to pick up disembarking passengers as they would still be bringing people back from the ship and was told that they don’t take embarking passengers out to the ships until all passengers have disembarked and the drivers need a rest in between so I was refused this solution as this is not their policy.



I then suggested that if we arrive at 9.30 and check in to the carpark we would then take a taxi to the terminal , I was then told that there may not be anyone at the carpark at that time to check us in, take our details and tell us where to park etc, I asked if we could do this beforehand to save time and to help us out of this predicament, again I was refused and told that I should cancel the booking if I was not happy and that people can arrive at the port later than their check in and are let on, WELL YES you can but you have to wait until after 1.30pm to be given a new check in time, I spoke to MSC and that is what I was told.



Now on to Skypark, I tried to cancel my booking online as it tells you to do , unfortunately it would not allow me to so I had to email them, I explained that I needed to cancel and the reasons why, that being Airlynx could not get us to the terminal in time for our 10.00am check in and that I required a refund. They duly cancelled my booking and refunded the small difference that I had to pay form the first booking via paypal but would not refund the original payment back to me as it had been transferred to the online account, I explained that it was not my fault that I had to cancel and that the agent thought it best to do it that way, how was I to know that I would have had to cancel again due to timings and the car park not being obliging which now prevents me from getting my Money back, I have had to rebook parking at the Port where I don’t need a shuttle at an extra cost to me, nowhere on Sky parks secure site does it say anything about the shuttle not taking passengers until 11am or that there may not be anyone there to check you in , when you book parking and it says there is a shuttle service, you assume that it will take you without all this fuss.

DON'T PARK HERE!! If possible I would give zero stars. We parked here 10th August for a cruise. It was chaos waiting for a lift to the cruise port. Then on our return we were ages waiting to be picked up. HOWEVER this was the least of our problems! When we went to our car the rear wheel arch was badly damaged. Nearly a month later and we cannot get any information from them as to how this happened despite their staff telling us that cctv would show what had happened.
Taking legal action now.
Sued them in small claims court. Won the costs for the car repair and the court costs

We have used Airlynx Express for airport journeys for about a decade. They have usually been very good. Over 10 or so trips we had one dud when the driver was a bit late and clueless but usually all has been well. I guess from reading the other reviews the problem is when things go wrong as their customer service is appalling.

Our latest trip was to Gatwick and back in October 2018 (this review has been delayed as I have been waiting for Airlynx to reply to me - unsuccessfully). The journey to the airport was fine but when we got back at 1:30am on a Sunday there was no bus to be seen. Phoning the out of hours mobile I was told that we were booked in for the next day 24 hours later. It turned out they had made a mistake on the booking form (my side was correct - we checked) which I hadn't spotted - I did spot an error with the pickup instructions which I questioned so I guess I just stopped there.

As there was some culpability my end I wasn't looking for a refund of the painfully expensive Gatwick Airport taxi we had to fall back on but we were also charged the full Airlynx return that we didn't use (you would have thought that at least they would refund the petrol element that they didn't incur). In addition apart from one "I will speak to my boss and get back to you" reply I received nothing from them after many prompts from me. It just seems a stupidly bad way to treat a long term repeat customer - so if you are new to Airlynx I would beware!

Kept waiting at the airport for over two hours. No explanation or apology. Will do my research and book a real company next time. Recommend everybody else does the same

I booked a coach for 35 people (including my 80 year old disabled mother in law) to go to Royal Ascot back in March, paid the deposit then, with the balance paid when due. This was a total of £490. I had confirmed pick up point & time of leaving. This was outside a local School in Southampton to LEAVE at 10.30 am.

We all duly arrived at 10.15 am expecting the coach to arrive promptly so that we could leave at 10.30pm with an expected arrival time of 12 to 12.30pm depending on traffic (many of us having done this journey previously). At 10.30 the coach had still not arrived, so I called their offices & was re-directed to a mobile which didn't pick up, so I left a message. No call back.

I then waited a few more minutes & looked on their website for alternative numbers. I called again but still no pick up & I left another message. No call back again.

Nearly 15 minutes late, their driver pulled up in a larger than expected coach. When I asked him what had happened there was no verbal apology what so ever. All he said was that the coach meant for us had been taken & this was all that was left, shrugging his shoulders as he spoke! Shocking to say the least. It looked like he had just rolled out of bed. My son asked him if the coach we had booked was better & all he could reply was "well this one has more seats!".........we didn't need more seats.

After all getting on board we left nearly 1/2 hour late. To add insult to injury there was a notice on the toilet door saying "Out of Order" with a vile stench coming from it. We had to put up with this smell all the way there & back. On the journey up someone was desperate for the toilet so my husband cautiously looked in there & it was absolutely disgusting. There was no light & what looked like human excrement, was everywhere. I would say that this was a breach of Health & Safety regulations. My husband went to the front of the coach & told the driver who said he didn't know it was out of order, so because of this we had to stop at Fleet Service station so we could use the toilet facilities there. Again this impacted on our journey time.

Upon arriving near to Ascot the police directed the driver to where he should be going, however when we approached the next roundabout, he came off the wrong exit & was heading towards Winsor Racecourse. 3 times my husband went down to the driver & asked him where were going, and eventually he had to turn round. The driver blamed this on the policeman re-directing him due to the coach displaying a blue badge from a school run which he had forgotten to remove before our journey. However this was just an excuse & we were now 6 1/2 miles out of our way. Do their drivers not plan their routes prior to a journey?

After turning round he eventually found the car park & we arrived at the gates at about 1.45. By this time the place was absolutely rammed & we missed the Queen doing the journey round the race course. We caught the end on a large screen TV & had to remain seated here for the whole afternoon.

This majorly impacted on our day & I wanted some answers by return. This trip was arranged to celebrate my mother in laws 80th birthday that day, plus mine & a cousins 50th birthdays we had a few weeks ago.

They provided a shockingly poor service for a lot of money.

I sent an email of complaint on Monday 25th of June, but received no reply or acknowledgment. I sent another email on 26th June & then I got a response basically saying we were lucky the coach wasn’t even later because our booked one had been parked along way from us so the driver used the next available one. It was a 50 seater & classes as an Executive coach so we should have paid £75 more! Hardly any of the point I raised were responded too.

Hired the executive team coach for our annual trip to goodwood and it was nothing short of excellent! The coach was luxury and we felt really special turning up in it. It was fully equipped with excellent Wifi, tv's fridges tea & coffee and every mod con you could want. They were on time, drove very well and we arrived on time. Driver was very polite and smart. Couldn't fault the service right through from bookings! Will be booking again next year