Ground Transfers Reviews 

344
•
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Ground transfers were very professional . They arrived on time and were there to pick us on are return. The driver was vey smart and helpful. The car was very comfortable and also spotless inside and... See more

Rated 5 out of 5 stars

Easy to book, communication great both by email and WhatsApp. Driver was very professional and friendly. Vehicle was perfect for our family. Would definitely recommend. Thank you

Rated 5 out of 5 stars

We used your service to travel to the airport and it was wonderful. Our driver was a courteous, safe, and friendly . The vehicle was comfortable and clean. We will continue to use your service as our... See more

Company replied

Rated 5 out of 5 stars

Ground Transfers made our pick-up easy and stress-free, especially since we had an unexpected flight diversion/delay which caused a last minute change in our pick-up day/time. They worked with us to... See more

Company replied

Company details

  1. Taxi Service
  2. also in
  3. Limousine Service
  4. Transportation Service

Written by the company

Ground Transfers is an unsurpassed chauffeur-driving experience, with the unique reach and scale to deliver world-class travel, capable of meeting the most demanding individual or business requirements in crucial time and place. With an extensive, fully executive fleet, you will be able to pre-book us up to even one year in advance or get in touch on the day; we deliver local taxi services, airport transfers, business and corporate travel, we know that being on time is not negotiable, so you can count on us to get you to the destination safe, relaxed and with time to spare. Quote or book with us now your next ground transfer; our agents are always treat the customer with respect and in a professional manner, the chauffeurs are trained and uniformed, ready to go above and beyond for our customers. We Are OPEN 24 Hours!


Contact info

5.0

Excellent

TrustScore 5 out of 5

344 reviews

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5.0

All reviews

(344)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The agents were very helpful as we had…

The agents were very helpful as we had a booking problem with an other agency! Thanks very much - we gained a lot of money

July 20, 2023
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Reply from Ground Transfers

Thank you for taking the time to leave us feedback and for using our services. We are looking forward to seeing you again.

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Rated 5 out of 5 stars

Totally professional, efficient and supportive.

Oliver and driver Marius were so helpful and flexible as my daughter was having difficulty getting home from Rhodes. She was so relieved to receive texts and update notifications ,then be greeted and brought home smoothly after a very stressful time. I would totally recommend Ground Transfers for excellent service and reliability.

July 21, 2023
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Reply from Ground Transfers

Thank you for your review. We are looking forward booking with Ground Transfers again. We’ve shared the feedback with our agent and driver.

Rated 5 out of 5 stars

A great experience!

Our driver, Peter, was professional and friendly, putting us at ease right away. He took us on a lovely ride through the countryside from Heathrow airport to our rental house in Chichester, avoiding heavy Festival of Speed traffic and providing interesting information along the way.

July 11, 2023
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Reply from Ground Transfers

Thank you for your review. We are looking forward booking with Ground Transfers again.

Rated 5 out of 5 stars

Excellent company

Very efficient company for our airport transfers. We had to change details in our booking, these were dealt with quickly and efficiently. Always kept informed of booking and driver arrival, our luggage was lost on our return flight so we were later to our pick up, we kept driver informed and he was very understanding and waited for us to complete relevant documentation at airport, would recommend this taxi company excellent service.

July 17, 2023
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Reply from Ground Transfers

Thank you so much for trusting our services for your travel facilities and thank you for recommending us further. We appreciate your feedback and we are looking forward to seeing you again.

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Rated 5 out of 5 stars

A marvelous experience!

A marvelous experience!! Tight from the initial booking thru to arrival at my destination!! Peter a superb driver!! So good, I recommended to my friends and they immediately booked for their travel the following morning to Gatwick.

July 14, 2023
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Reply from Ground Transfers

Thank you so much for trusting our services for your travel facilities and thank you for recommending us further. We appreciate your feedback and we are looking forward to seeing you again.

Rated 5 out of 5 stars

Would highly recommend Ground Transfers…

Would highly recommend Ground Transfers as they were punctual, courteous and friendly. Felt safe travelling in luxury 7 seater with our driver Alex. Extremely satisfied with professional service.
Jill

July 4, 2023
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Reply from Ground Transfers

Thank you for your feedback. We will share it with your driver as well. We are looking forward to seeing you again.

Rated 5 out of 5 stars

All as promised.

All as promised.
Great service.

June 27, 2023
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Reply from Ground Transfers

Thank you for your review. We appreciate your feedback.

Rated 5 out of 5 stars

Best experience ever

Best experience ever
Highly recommend
Felt like a real queen 👸
Thank you 🙏

June 23, 2023
Unprompted review
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Reply from Ground Transfers

Thank you for your review, we appreciate your feedback, and we are looking forward to seeing you again.

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Rated 5 out of 5 stars

Ship, Castle, Airport

Our driver, Peter was excellent! Car was clean, had bottles of water for us, took us to Windsor Castle and then to the airport. It was exactly what we wanted.

June 24, 2023
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Reply from Ground Transfers

Thank you for taking the time to review our services. We are glad to know you were happy with our transfer, and we promise to deliver the same excellent service in the future.

Rated 5 out of 5 stars

A very early am pick up 3am we were…

A very early am pick up 3am we were tired and so pleased our driver Adell kept informing us of her arrival details.
Comfortable car
Good service
Will use again

June 15, 2023
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Reply from Ground Transfers

Thank you for your review and for using our company, we appreciate your feedback, and we are looking forward to seeing you again.

Rated 5 out of 5 stars

Great service

Great service - efficient and excellent communication

June 15, 2023
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Reply from Ground Transfers

Thank you for your review and for using our company, we appreciate your feedback, and we are looking forward to seeing you again.

Rated 4 out of 5 stars

Great service

Great service, flight was delayed so never got the car I'd actually paid for but the replacement was adequate.

June 14, 2023
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Reply from Ground Transfers

Hi Ryan. Thank you for your feedback.

We are sorry for not being fully satisfied with our company. You paid for a luxury vehicle, which we initially assigned. As your flight was delayed and the driver wasn’t available to carry on with the schedule, we’ve replaced your driver; however, the driver that was replaced still has a luxury vehicle (BMW 7 Series), the issue was that he was still in London kept by a delayed customer and we had no chance than sending an executive vehicle (Mercedes E-Class) thy was closer at the time of your arrival to make sure you won’t be waiting at the airport for your driver, and the journey to be delivered in time, safe and comfortable.

We are very sorry for the inconvenience caused, and we would love to see you again on board.

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Rated 5 out of 5 stars

On time and very friendly driver…

On time and very friendly driver definitely will use again.

June 6, 2023
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Reply from Ground Transfers

Thank you for booking with us. We are glad to know that we meet your expectations and we would love to see you again.

Rated 5 out of 5 stars

Did not have to worry about a ride

Contacted company when our flight was delayed and rebooked. Made sure the driver knew and waited for us. Driver was patient and courteous with the delay and while we reported missing luggage to the airline. This was a huge relief and one less thing to worry about for us.

May 30, 2023
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Reply from Ground Transfers

Thank you for booking with us. We are glad to know that we meet your expectations and we would love to see you again.

Rated 5 out of 5 stars

Exceptional service,couldn't fault…

Exceptional service,couldn't fault anything.Will definitely use them again and refer to friends. Marcus was great.thankyou

June 2, 2023
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Reply from Ground Transfers

Thank you for booking with us. We are glad to know that we meet your expectations and we would love to see you again.

Rated 5 out of 5 stars

TAV was a great driver

TAV was a great driver. Courteous well knowledgeable about the area we were going to. Thank you TAV.

June 1, 2023
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Reply from Ground Transfers

Thank you for booking with us. We are glad to know that we meet your expectations and we would love to see you again.

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Rated 5 out of 5 stars

Superb service

The whole experience was excellent , very professional , very polite. Communication was reassuring and I would definitely recommend send use this company again.
Lovely clean, luxurious cars and water provided .
Well worth the money .

May 23, 2023
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Reply from Ground Transfers

Thank you for using and trusting our company. We are glad to know that we meet your expectations and we would love to see you again.

Rated 5 out of 5 stars

Very reliable - used many times

Slick booking process - great vehicles and drivers. On time. Good rates.

May 18, 2023
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Reply from Ground Transfers

Thank you for using and trusting our company. We are glad to know that we meet your expectations and we would love to see you again.

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