Airport Hopper Reviews 36

Oh man this bus service is a joke Do Not use there service ever, they gonna let you 99% of the time…

15/03/2025 I waited for Tallaght and Maynooth bus to arrive no show and I noticed they do not show up in the bus timetable display

I have booked an Airport Hooper bus journey for today 10/02/25 at 2:20pm departing from Lucas Adamstown junction to Dublin Airport. I was at the bus stop for over half an hour in the cold and rain and the Airport Hopper bus never turned up. I had then to rush in to call an Uber in order to not miss my flight. The Airport Hopper bus proves to be not only unrealiable but also disrespectful to customers. I will make sure I will write as many complaints as possible regarding this miserable episode. A business with this kind of poorly quality service should never be allowed to serve in society or exist. Ireland and irish people deserve better.

BUS DID NOT SHOW UP. Clayton/Clarion Hotel Liffey Valley. I am reporting this company to the NTA. They did not show up for collection. Refused to give me a refund. I went to the hotel to have CCTV checked, No bus showed up. Hotel are sick of the amount of complaints about them. They are ignoring me and the hotel, in their efforts not to refund, offered me a credit note for a non existent service!! Looked at the reviews 'they do this a lot' weekly by the looks of things.. 67% of 1 star reviews all saying the same thing. Then say the route was serviced so they don't have to refund you. I will be complaining to the National Transport Authority that gives them the licence to do this. If they do it to you put a complaint in infoatairporthopper.ie and NTA and make sure to leave a review for the next person. This is a disgrace they have gotten away with this for so long... Its my opinion they should be shut down. How many peoples money do they still have that they are not entitled to?????

After an 11hr flight I waited in the very cold wind for almost 2 hours at Heathrow T3 for a bus to the Sheraton hotel. Unfortunately I’d paid in advance.

I rang the number 07815 110078 3 times. I was told by the first 2 operators that the bus would be there in a few minutes, but it never appeared. The 3rd operator was very helpful. He checked what was happening and rang me back to say the bus was at terminal 2 and would arrive in a minute. I was then able to tell the others waiting including an American couple who had been waiting with a baby! What a terrible impression they will now have of services in the uk.

I wrote to the company but have not had a reply.

Booked online… bus didn’t show up … was at bus stop 10 mins before due time just incase it arrived early, tracking bus on app didn’t work, rang landline and it went to a pre recorded message to go to website … ended up having to get a taxi .., this is the worst service it isn’t even a service … don’t bother using it

Booked bus, paid online. Waited 70 minutes at bus stop but no bus came. Called the customer help number on the bus stop. (0860234620) The number does not exist.
Had to get taxi. Luckily my flight was delayed. If not I would have missed it. Contact customer service. Pure waste of time. No customer service worth talking about.

I used the Tallaght-Airport service several times in the past 9 years. Sometimes they late but I think it is because of the traffic. Last time I had especially good experience. The driver, Alan was super helpful and friendly. At the airport coach station he asked the people who were waiting for Airport Hopper, he helped passengers to find their stop, the best way to home... and we had a nice chat about Ireland and Central Europe. :)

Wish I read the reviews 1st before booking-

Booked this service for my wife and son as they had an early flight, we were there 20 mins before arrival time, bus never showed up leaving my wife and son in panic, had to pay an additional €52.00 for a taxi, I have been calling and emailing now for 3 days with no response to my emails and telephone line is always busy

Booked ticket online got to bus stop in good time 1220 for 1228 pick up waited till 1.00 no sign had to get taxi which cost me 42.50 can’t contact them to talk to someone nearly missed flight cause off them they put it down to m50 my taxi went around m50 I saw no accidents or incidents poor poor service

SCAM! SCAM! SCAM!
Bus simply did not turn up. Tried to call them whilst waiting, but couldn't get through.
Ended up having to call a taxi as we were about to miss our flight.
Once back home and emailed them to complain and have my fare refunded, I've also been offered a "CREDIT NOTE"!!!!
A credit note for a service we will NEVER ever use again - Very poor DO NOT USE
ZERO SERVICE, ZERO CUSTOMER SERVICE
THIS COMPANY DO NOT CARE ABOUT THEIR PASSENGERS!!!!!

WARNING, DO NOT USE THIS BUS.
Friday afternoon. First bus didn't show up but I had time so I waited for the second bus. This didn't arrive either.
App will not work and the phone number is not answered it's just a recorded message.

Bus simply did not turn up. Tried to call them whilst waiting, but couldn't navigate my way through the endless maze of rabbit tunnels.
Ended up having to call a taxi as I was about to miss my flight.
Once back home and writing to complain and have my fair refunded, I've been offered a "CREDIT NOTE"!!!!
A credit note for a service I will never ever use again - Very poor DO NOT USE

Booked a return ticket. No sign of the 11:50 Maynooth bus at parking 16 at Dublin airport. We were there 11:40. The airport hopper for Tallaght came, said the Maynooth bus had gone. Turns out he was driving a Spain Hire white bus, not the red hopper bus. How is a customer supposed to know that?

Return bus was also a white Spain hire bus. Driver told us he would be waiting at the Clayton hotel 20 minutes as he had to pick up people from the Tallaght bus. Seems one of their buses was off the road and that left just two of them. Hardly a fleet. A lady on our bus got off to get a taxi as she was in a hurry. The driver had been messing with the engine prior to leaving. We got as far as Tesco Maynooth, having cut out three times and he gave up. I got a C3 to heuston station then a Dublin express - much better service, comfort and professionalism.

The airport hopper have no customer service. No replies to calls or emails.

AVOID AVOID AVOID

Incredibly poor service. 2 out of 3 bookings, the bus didn't arrive at the scheduled time. Customer service is basically non-existent, no refund offered, response time is very slow. First bus didn't come at all after 45 minutes waiting, second bus arrived more than 7 minutes before the scheduled time. The one service that ran okay was fine, but too risky to use for airport travel.

Bus came on time to my bus stop. Driver came out from bus, take my luggage and put it in storage area. Very helpful. At the end of journey explains how to get to Terminal 1. Driver also help me by explaining where is departure spot. I will use again. Recommend to use. Thank you.

Hoppa leaves dublin airport at 10 to the hour, on the website it states 10 past the hour! 5 of us left stranded! Come on guys, update your website.

Lovely driver..soaking wet on arrival at bus stop,(5am Maynooth ) he hung my coat to dry and asked the other two people did they want to do the same. A lovely chat on the way to airport ..a credit to the company

Back in November 11th waited 45min for the Hoper to arrive Dublin airport - tallaght tried calling the number went straight to voicemail had to take a taxi home which costing 70e and another 9.99 for the Hooper ticket when emailed the company asking for the refund Hoper never responded heard nothing back I'm sorry airport hoper is not reliable service . They will take your money but not deliver the service and customer service is nonexistent

WORST COMPANY EVER! DON’T EVER BOOK IF YOU ACTUALLY WANT TO GET PICKED UP. IF YOU WANT SOMEONE TO STEEL YOUR MONEY, GO AHEAD AND BOOK WITH THEM