The washing machines have been malfunctioning for over a week now, and despite reporting the issue, they haven't been serviced yet. Given the high charges for each washing machines, i kindly request... See more
Company replied
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They know there are major issues with their payment software at Molencaten Waterbos but they refuse to come by. They mist have gotten over 200 support chats in one month with the same issues but stil... See more
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They know there are major issues with their payment software at Molencaten Waterbos but they refuse to come by. They must have gotten over 200 support chats in one month with the same issues but... See more
Company replied
Tobias!!! He's the top g , second time in a row he's attending to my issues and he's done it excellently short of words how someone can be this good he really should be doing more someone of his calib... See more
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Company details
Written by the company
Airwallet is a completely administration free payment system for shared laundries, currently operating in 18 countries around the world. Airwallet allows users to pay with their mobile phones, laundry owners to focus on what's important to them, and laundry distributors to generate recurring revenue from Airwallet. Airwallet is for everyone - users can pay with whatever payment card they have, no matter what country they live in. Laundry distributors can generate a profit from the payment systems, build a stronger relationship with their customers - and of course, get superior support from Airwallet.
Contact info
Sivlandvænget 3.1, 5260, Odense S, Denmark
- +4578709999
- contact@airwallet.net
- airwallet.net
2.5
Poor
123 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
very responsive staff
March 16, 2023
Unprompted review
Reply from Airwallet
Thank you for your review. We greatly appreciate your kind words about our staff. Your feedback is truly encouraging and motivates us to continue delivering a high level of responsiveness!
We look forward to serving you again in the future.
Hana and the Airwallet team
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Great customer service; functionalities can improve
There is some bug to fix and some functionality that could be improved, but I had a great experience with customer service :)
May 11, 2023
Unprompted review
Reply from Airwallet
Hello Alessandro,
Thank you for taking the time to provide us with your review. We greatly appreciate your feedback and we're glad that we were able to assist you! If you have any suggestions on how we can further improve the functionality of our app, we would love to hear from you. Please feel free to reach out to us via email at contact@airwallet.net or through our phone number at +4578709999. We value our customers' opinions and are always open to feedback!
Best regards,
Hana and the Airwallet team
Horrible company! Landlords should be made aware
Horrible company! The app constantly fails, which results in the machines not operating properly. This has happened on more than one occasion. On April 13th the machine stopped working with my clothing inside, I called and spoke with a rep from Air Wallet who explained the system was showing that the machine had not started, however, she could see that I had been charged £4 , despite there being a malfunction. She agreed to refund me the £4, it is now 11 days later, and I have called twice, and spoken with Jeff who claims the refund has been issued. This morning, he requested info from my bank confirming the refund has not been issued, I advised that I would provide the debit confirmation as well a chat from my bank reflecting the refund had not been issued . He then requested additional info, which was personal such as statements etc.. I have confirmation via chat from my bank that the refund was not issued. So, at this point, I will send that info and contact the ombudsman
April 26, 2023
Unprompted review
Reply from Airwallet
Hello Monica
Its important to note that we don't earn anything from these transaction, nor is it our( Airwallets ) money.. its the landlords property and we assist in cases things doesn't work as expected, We need to make sure the bought service didn't function as intended before taking action, so we can inform the owner to either fix a problem, or explain to them why we stated a refund.
As we tried to explain, the reason there was no transfer back to your account with the first payment is in the case we do it quickly enough that it simply cancels the request to the bank, the screen shot provided is indeed a transfer from another time were it did work, so i hope you can understand that we dont play around with money, neither users or property owners, that is the reason we ask for details to clarify that its not a missundertanding, since bank apps all act differently (my own personal bank app shows when it reserves and amount before even drawning money)
To meet your request, i've refunding an additional payment made on your user corresponding to the 4 GBP that was canceled already (total of 8 GBP) and informed the landlord about this, as its very important to state that this is not our money and neither do we have anything to gain to retain money, its a matter of integrity that we simply don't refund money on others behalf simply because a statement is made without have the clear picture of the situation.
As of now, there has been made 2 payments on your account on the 13th of April that both have been canceled, but you will only find 1 payment on your bank account, based on whats stated previously.
I hope this can shed a light on the situation.
Have a nice day.
- Jeff from Airwallet
More features needed.
We are implementing this app in our machines and is working well so far.
I would advise to add more options so more areas are visible and not only via Bluetooth so I am able to support my customers without attending the location.
Could add more features such as keep some money into the wallet in advance.
December 22, 2022
Unprompted review
Reply from Airwallet
Hello there,
thank you very much for the review and valuable feedback! We are just now actively working on a feature allowing customers to store money in advance, so you will be soon able to see one of your recommendation in real life! :)
Kind regards
- Hana from Airwallet
Still the worst app in the world
June 23, 2022
Unprompted review
Reply from Airwallet
Hello Sofus 😀
If you got any questions due to our Airwallet application please call our support on +4578709999 or reach our chat support on the app or from our webside 😄
Then we would love to help you. We only care about making our customers happy and do it simple for them to use Airwallet at laundries 😄
Best Regards
Airwallet ApS
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Horrible system.
Horrible system.
Guess it's as good as it gets when the owner is to cheap to install a decent system but still wants the money.
March 14, 2021
Unprompted review
Reply from Airwallet
Hej Tor.
Vi vil meget gerne høre fra dig hvis du har haft en dårlig oplevelse med Airwallet. Er der problemer med systemet vil vi altid gerne hjælpe dig med at få det fikset. Vi vil rigtig gerne høre fra dig på kontakt@airwallet.dk om hvorfor du ikke er tilfreds med systemet.
Mvh. Morten
Reply from Airwallet
Hi Alexandru 🙂
So happy to hear you like our system and finding it as a fast solution 😄
It is feedback like those we like to hear as we want to provide an easy and fast payment solution for customers at laundries 😄
Best Regards
Airwallet Team
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