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Good afternoon! I've been trying to get my money back for almost 2 months, I'm very worried, I've already sent all the requested documents several times, because I'm always asked for the same documents several times. I send emails complaining and asking for a solution, but when they reply, they just say they are checking. It is not normal to wait so long to make a rescue. It seems to me that they are extremely incompetent.
I haven't yet used the services for too long, but it looks great and trust me on this, the customer support is so great.
They are so understanding, they spend their time to help you with all your questions, and the way they handle customers looks professional and astonishing.
From my experience so far: I FULLY recommend you to use AIVA without second thinking.
I have investments with this company and the customer service channels I used to have no longer respond. I am very concerned about this lack of consideration for a customer.
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