AJAX Air Conditioning Reviews 4

Really good small business. Excellent pricing. They don’t have the whole call center / customer service support you get with a premium national installer but they use the same kit and have keen prices. I like dealing with smaller business but it’s personal. The Fujitsu units are really powerful and they chill a room in a few mins from 35oc. I do think the owner should ask for more reviews and get more balanced feedback for potential customers.

A mate had Aircon installed on his new out house and recommended Simon of Ajax. I went for outhouse and every bedroom in the house and living room.

Price was good and service was perfect for me. Calm polite manner and worked around what we wanted that would work best for us at best cost to meet our needs.

Comms were fluid and easy on what's app and we have been using the system for months across cold weather and warm weather of late. Every unit controlled by the app so it's perfect for my family.

We had an issue recently with a unit and Simon was responsive while away and came over soon as back to investigate and work with Fujitsu on parts. Extremely apologetic as if it was his fault and it wasn't but was all over the issue.

I'm always wary of tradesmen by default but Simon of Ajax was superb. My mate now getting all of his house done by Simon and my friends group looking to adopt the same.

If anyone wants to get further information about the service or Indeed come check the work no issues in helping. I live in the bishops Stortford area.

UPDATE TO AJAX RESPONSE BELOW:

We have initiated a claim against Ajax Air Conditioning. You have 14 days to respond, which you have not done. Despite several attempts on our part to settle the dispute without going to small claims court, you have refused to engage in any discussion. Your final response from 24th July stated:

“As I have told you twice, I am not doing anything until advised by my legal team of where I stand.”

Contrary to your claim that we changed the scope, it was you who altered the scope because the original plan you submitted was not viable, as confirmed by two separate AC professionals.

Since you have not responded to our letter of 24th July 2024, this matter is proceeding to small claims court.
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We had a very poor experience with Ajax Air Conditioning and its owner Simon. Here are the key issues we encountered:

Poor Communication: Simon did not respond to messages or calls in a timely manner and often claimed to be too busy. His overly lengthy and jargon-filled texts complicated matters rather than clarified them.

Unprofessional Conduct: After quitting the job when asked to move unsightly black cables running down the centre of the back wall, he sent a text the next day as if nothing had happened and resumed to the project. This behaviour was unprofessional and frustrating.

Inadequate Planning: Simon provided unacceptable timelines and ignored our project schedule, which involved other trades and installations. There were no pre-made grilles for the job, showing a lack of preparedness.

Unjustified Cost Increase: The project cost increased mid-job, with explanations that were not justified.

Scope Misalignment: He miscalculated the scope of work, including unnecessary areas and failed to account for posi joists visible in the drawings provided to him at the beginning of the project.

Out of His Depth: Despite claiming 20 years of experience, Simon's planning and execution were flawed. After we removed him from the project, two separate AC companies confirmed that his original proposed setup was not feasible.

We are currently in the process of taking Simon (Ajax AC) to small claims court to seek a refund of monies paid for incomplete and unsatisfactory service. We will update this review once further action happens.

If you want a reliable and professional service, AVOID AJAX AIR CONDITIONING. He was the only trade on our project that caused frustration, anxiety, stress, and anger!

I have used an old noisy free standing air con unit for the last 10 years and was recommended to have a permanent 3 unit installation installed by Ajax Air Conditioning. From the start the process was prompt ,efficient and caused little disruption. Ajax installed and commissioned the units in a few days. I am extremely pleased with the product which exceeds my expectations.