Akademikernes A-kasse Reviews 

I have had a positive experience with Akademikernes A-kasse so far. The process of navigating the Danish unemployment system can be quite confusing, especially when you are new to it, but having support and guidance makes a difference. I appreciate the assistance provided and the information available to help me understand the process and my rights as a member.

Extremely disappointing experience. In my experience, this a-kasse has serious problems with communication, customer service, and knowledge of its own systems and rules.

I spoke with several employees over a period of months, and received conflicting information depending on who I spoke to. They often did not seem to know how their own procedures worked, making it impossible to know which information I could rely on. There was also very little empathy or understanding, and I experienced comments and ways of speaking that I perceived as racist and discriminatory.

I spent months researching the requirements myself, contacting the a-kasse, submitting documents, and organising my stay and rental contract in Denmark around what I understood the requirements to be. In the end, I was denied unemployment benefits because of a requirement concerning what they considered an “ordinary employment contract” that had never been clearly explained to me.

It was also extremely difficult to get an appointment or reach someone when I urgently needed clarification. Answers seemed to depend entirely on which employee I happened to speak to, and an important decision was even sent late on a Friday afternoon when it was practically impossible to contact anyone.

I understand that benefits can be denied if legal requirements are not met. What I find unacceptable is spending months trying to do everything correctly, relying on the organisation for guidance, only to discover at the last minute that there were requirements I had never been properly informed about.

Overall, an enormous waste of time and energy, leaving me unemployed and without support. Very poor communication, accessibility and customer service.

If you just graduated and you are reading this, do yourself a favor and try to find a full time job as soon as possible, even if it is unrelated to your studies, in parallel to your job search. I know that akademikernes a kasse seems like a good safety net, at least for the first few months, but it really is not.

I do not even know where to begin. They did one meeting with me in 3 months, and then they just gave me to jobnet (which is a whole other annoying chapter). In the meantime, new rules kept coming up that were not mentioned before, not in the meeting or anywhere, just to stress me up.

My favorite example was the part time job thing. I was told that, If I get a part time job, every hour I worked was 2 extra hours of benefits. On a random call, I found out that, in order for that to be generally accepted, the pay also needs to be accepted by the union that represents workers on the field (in my case, it was 150 dkk an hour).

When I unsubscribed from jobnet, they sent a letter asking for 30 dkk back, because now that I unsubscribed, the pay was suddenly to much hahahahahha
Like I said, they always find ways to give you a headache, because they never give you all the info you need. Terrible service, terrible experience. Do it if you must, but try to avoid it

Pretty good experience and good job advices and help.

They gave very sound advice for the job seeking process.

I got quick answer to some unclear steps about changing my member status

had a meeting with them with very specific questions and i DID NOT GET ANYTHING OUT OF IT. like 0, the only comment from the "consultant" was its: "had to say yes or no". once again useless bureaucracy, i am starting to get a feeling that its a scam company.

I was really a nice meeting and i solve my query easily. Thanks

I am writing to express my dissatisfaction with the registration process and communication from Akademikernes A-kasse (AKA.dk). In practice, AKA.dk appears to operate in a way that profits from individuals seeking job security without ensuring access to the promised benefits.
On August 15, 2025, I registered with AKA.dk. According to the letter “Welcome to Akademikernes A-kasse”, non-Danish citizens must hold a valid residence and work permit allowing full-time work (37 hours per week), which I currently possess, in order to qualify for unemployment benefits. It was also stated that benefits cannot be granted if the residence permit is conditional upon not receiving public benefits, including unemployment benefits—something that does not apply in my case.
However:
• At no point during registration was support provided to help non-European workers verify whether their permit meets all requirements.
• The organization’s statutes were not made available, nor was it clearly communicated that there is a notice period for cancellation (“notice period”), which consists of the current month plus one additional month, regardless of the member’s situation.
Additionally, on September 29, 2025, I submitted an inquiry to AKA.dk regarding my eligibility for unemployment benefits after learning that some non-European citizens had their claims denied. I received no response. Due to the lack of feedback, on October 3, 2025, I decided to cancel my membership.
It makes no sense to bear the cost of membership without having effective access to the benefits.
I request clarification on the following points:
• The lack of support for verifying the type of residence/work permit;
• The lack of transparency regarding cancellation rules and the organization’s statutes at the time of registration;
• The justification for charging fees without guaranteeing access to benefits;
• The absence of a response to my inquiry regarding eligibility.
I look forward to your response and appropriate action.

Process sucks. Website sucks and was broken half the time. Discriminatory against students that are non Danish speaking (you can get benefits when you graduate IF you learnt Danish or have worked during studies, but it's a relatively new rule).

Also if you were a "free" member and graduate, they will send you an invoice the month after you graduate, which has a notice period of 1 month. So no matter what you are forced to pay 3 months of membership even when unemployed and not getting benefits. Yeah technically as a member you should know this, but they make no effort in letting you know what's going to happen. As a company they want your money, not to give you money.

ALSO also, when you submit the form to cancel the membership, unlike ALL other forms, it does not show up in the "submitted forms" section on your "Mit Aka" so it seems like another thing designed to screw with you or webdev incompetence.

Only saving grace is that the staff seem to actually care, and they were nice to talk to, and put in effort trying to help you out.

I've had my first meeting at AKA, and it was beyond my expectations. Many people have previously told me "not to keep my expectations too high from an a-kasse consultancy". This was different.

The whole meeting was driven with the purpose of "what we can find the best plan for you". I left with a clarity that I didn't expect would be possible. I highly recommend AKA.

Quick answer to my question

WORST service and WORST communication(we are talking MONTHS till they reply )
Stay away

Very informative and welcome. Helped me a lot!

If you are an academic seeking a supportive akasse, Akademikernes is the way to go. The thing I like the most -besides how educated and experienced all consultants are- is that I am always being heard and offered help!

They are good and useful, could use some improvement.

Nice people working there

Hurtig og god behandling

Helpful, pleasant, and informative.

Kind support