I had an issue with the metal mount included in my AKASO 360 Cycling Combo. Unfortunately, the mount started to crack and break during my very first cycling ride. Fortunately, I noticed the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love everything about this. Except one thing. The 5 minute max record time. Makes editing take so much longer. Other than that this thing is a great beginner 360 camera.
Company replied
Great Product, Supper easy to setup, has nothing less than any other "High End"brant has. Excellent quality as far as materials great stabilize system
Company replied
This is a good camera for a good price. I have used it for several projects now and it has not disappointed me. It has a seamless connection with my phone and has good control. Desktop software works... See more
Company replied
Company details
Written by the company
AKASO specializes in making action cameras and imaging technology more accessible to everyday users. Our product range includes action cameras, 360 cameras, night vision devices, and related accessories for travel, outdoor activities, family adventures, cycling, water sports, and everyday content creation. Guided by our “Let Life Run” philosophy, we focus on practical features, user-friendly design, and accessible pricing, helping more people capture and share the moments that matter. Learn more at akasotech.com or visit our official online store at shopakaso.com.
Contact info
9711 Washingtonian Blvd Suite 550 #559, 20878, Gaithersburg, United States
- (888)466-9222
- cs@akasotech.com
- www.akasotech.com
4.0
Great
96 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 1 month
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Great Product
Great Product, Supper easy to setup, has nothing less than any other "High End"brant has. Excellent quality as far as materials great stabilize system
October 15, 2026
Reply from AKASO
Thanks so much for the great feedback! We're really glad you're enjoying the easy setup, build quality, and stabilization. We're so happy to hear the camera has lived up to your expectations. Happy shooting!
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Reply from AKASO
Thanks for the great review! We're happy to hear you're pleased with the quality, price, and delivery speed. Really appreciate your support, and hope you enjoy your AKASO!
Reply from AKASO
So glad to hear you're enjoying your AKASO 360! It's great to know you've had a smooth experience getting started and making your first videos. Hope you have lots more fun capturing new moments with it!
Great little camera for the price…
Great little camera for the price point. I’ve only used it in the water snorkeling but it was easy to use and produced nice quality. It takes nice photos too.
October 15, 2026
Excellent customer service
Excellent customer service, super quick turnaround regarding warranty resolution, I recommend this company based on service received
November 2, 2026
Unprompted review
Reply from AKASO
Thank you so much for your kind words! We're really happy to hear that our support team was able to resolve your issue quickly. Your feedback means a lot to us, and we'll be sure to share it with the team. Thanks again for your trust and support!
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This is a good camera for a good price
This is a good camera for a good price. I have used it for several projects now and it has not disappointed me. It has a seamless connection with my phone and has good control. Desktop software works well too. Well done.
October 12, 2026
Reply from AKASO
Thank you so much for your kind words! It's great to hear that your AKASO camera has been working well across your projects and that you're enjoying both the mobile app and desktop software. We really appreciate your support and hope it continues to serve you well!
Reply from AKASO
Thank you for your lovely feedback! We're happy to hear your order arrived quickly and that you're enjoying your AKASO product. We really appreciate your support!
Reply from AKASO
Thanks so much! We're glad you're enjoying both the camera and accessories. Hope they help you capture lots of great moments and adventures!
Not very happy
Well I've use the device 3 times and all the time the screen be jumping so was disappointed in that but wasn't even sure if I should get another one cuz I don't want that problem to be having it again also I ordered a case for it and the zipper broke within zipping it three times so I was disappointed in that so now just using the case that comes with it but overall experience wasn't really satisfied and it could have been a technical malfunction or it could have been improper handling through packaging or shipping who knows.
October 7, 2026
Reply from AKASO
Hi, we're sorry to hear about your experience with the screen and carrying case. We understand how disappointing this must be.
While we always strive to deliver the best possible products, we know things don't always go perfectly. What we can promise is that we'll do our best to make things right. Our customer support team will reach out to you directly to look into these issues and help find a satisfactory solution.
Thank you for giving us the opportunity to address your concerns.
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Almost perfect
I love everything about this. Except one thing. The 5 minute max record time. Makes editing take so much longer. Other than that this thing is a great beginner 360 camera.
September 30, 2026
Reply from AKASO
Hi, thanks so much for your feedback! We're glad you're enjoying the AKASO 360 and find it a great beginner-friendly camera!
Just to clarify, videos are automatically split into smaller files to help protect recordings and reduce the risk of losing large amounts of footage if something goes wrong.
That said, we totally understand how frustrating this can be, especially when editing 360 footage already involves managing multiple files. We'll share your feedback with our product team and explore ways to make the recording and editing experience smoother.
Thanks again for your support!
Great products
Great products, ⅓ of the price of buying a gopro, bought an accessories kit that has way more than I need to mount my cameras whether its on my body, or RC cars, or boats to bikes and so on. Customer service has been amazing as well. Hands down my go to for action cameras and accessories. Thank you Akaso Team
October 16, 2026
Unprompted review
Reply from AKASO
Thank you so much for your support! We're glad you're enjoying our cameras and accessories, and it's great to hear our customer service team has been helpful. We truly appreciate your kind words and hope to be part of many more adventures!
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Great customer service!
September 30, 2026
Still in transit
Due to the shipping times i have not yet received my order, that being said, I have found the support from AKASO to be excellent. All questions have been answered very promptly. looking forward to the extra batteries for my camera.
September 30, 2026
Reply from AKASO
Thanks so much for your kind words and for trusting AKASO! 😊 This will definitely put a smile on our support team's faces. We really appreciate you taking the time to share this!
I was able to complete what I needed…
I was able to complete what I needed with the help of the 50% off coupon for accessories. Arrived in a decent timeframe as well.
September 23, 2026
Excellent Customer Support and Quick Resolution
I had an issue with the metal mount included in my AKASO 360 Cycling Combo. Unfortunately, the mount started to crack and break during my very first cycling ride. Fortunately, I noticed the damage before the camera fell, which potentially prevented more serious damage and a possible safety incident.
I contacted AKASO customer support, and I was very pleased with how seriously they handled the situation. The support team asked for photos and details about the problem and offered several solutions.
They worked with me to find a practical alternative while arranging a suitable resolution for the issue. I especially appreciate their communication, transparency, and willingness to help instead of simply asking me to wait for a replacement part.
The mount failure itself was disappointing, especially considering that it happened during the first use, but the customer service experience was excellent.
AKASO support team were polite, responsive, and genuinely helpful throughout the process.
I hope AKASO can also look into the durability of this particular mount to prevent similar issues for other customers.
Overall, I am satisfied with how AKASO handled my case and would like to thank the support team for their assistance.
August 26, 2026
Unprompted review
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II love AKASO products
The entire experience I have when using your products has been first class all the way so far. These products are designed her versatility and easy functionality in several different areas and in many different uses. I have noticed this company continues to strive and designing more innovative products to adapt in real world scenarios when using AKASO cameras.
August 20, 2026
Cost me £5 for a replacement lens but…
Cost me £5 for a replacement lens but £15 p&p and weeks of waiting which is daylight robbery
Edit after response: The $99 limit applies to the UK but not Europe and Europe gets 3 days delivery. The limit and delivery time is an arbitrary penalty for UK users which is why I wont be buying Akaso again.
August 20, 2026
Reply from AKASO
Hi, thank you for your feedback. We understand your concern, especially when the shipping cost feels high compared with the price of a small replacement part.
Your order was placed on August 13 and delivered on August 21, so there may have been some misunderstanding regarding the delivery timeline. The £15 shipping fee is our standard shipping charge for orders under $99, including replacement parts.
We really appreciate you bringing this to our attention. We’ll share your feedback with our team and look into ways to make replacement parts easier and more cost-effective for customers to purchase in the future.
Amazing quality for camera that cost…
Amazing quality for camera that cost 100 euros but i recommend buy a microphone if u want to have better microphone quality
September 1, 2026
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