Akers Pritchett Reviews 131

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, noting that they go above and beyond to secure the best outcomes. Many highlight the exceptional customer service, emphasizing the team's dedication, clear communication, and ability to make complex processes smooth and easy to understand. People appreciate the personalized advice and support, feeling valued and well-informed throughout their interactions. Consumers frequently mention the efficiency and reliability of the service, with many returning for assistance multiple times. Reviewers often commend the team for their proactive approach, prompt responses, and ability to handle all aspects of the process, reducing stress for customers.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, responsiveness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Akers Pritchett now for several years and would have absolutely no hesitation in recommending the team. We have mostly been in contact with James and Eleanor who have been professional, k... See more

Rated 5 out of 5 stars

James and Sarah made our first experience purchasing a property such an easy one! They were with us every step of the way and provided help, advice and the best options for us going forward. They... See more

Rated 5 out of 5 stars

I've been using AKERS Pritchett for many years and they continue to give extremely good service, extremely professional and extremely helpful and always return your calls in a timely manner. They alwa... See more

Rated 5 out of 5 stars

We have used Akers Pritchett twice and both times we have found them excellent. They listen to what our priorities are and we never feel pushed into anything. James is very friendly and supportive. Hi... See more


Company details

  1. Mortgage Broker

Written by the company

At Akers Pritchett, we believe that there's no one-size-fits-all approach so we continuously strive to deliver expert advice that is tailor made to suit your needs, lifestyle and financial circumstances. Being fully independent, you can rest assured that we will work solely in your best interests and no one else. Whether you're a first-time buyer, a homeowners or maybe you're looking for a buy-to-let, our dedicated team of experiences mortgage & protection advisors can help steer you in the right direction and guide you through every step of your mortgage journey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

131 reviews

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Rated 5 out of 5 stars

Quick and Easy

James was quick to reply and listened to exactly what we needed and gave us several options of how we could get the outcome we were looking for. Sarah kept us in the loop on progress throughout
Great service 😊

March 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing service

Fraser and Chloe have been amazing - couldn't have got my house without them. Worked really hard to find an option that would work for me and my family over an 18 month period - they kept me updated throughout and answered all my stupid questions without making me feel stupid and been my support throughout this process. Amazing service - I was recommended Akers Pritchett by a friend and it was absolutely the right decision. Thanks so much for everything!!

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Mortgage Advice for Company Director

I contacted Steve last year off the back of a friends recommendation to assist with securing a mortgage offer taking into account my role as a Company Director as opposed to a salaried employee. Steve and the team were fantastic, providing thorough but jargon-less advice (no question was considered too stupid!) and always available on the phone. Once the mortgage offer had been secured, Steve and the team dealt with everything else behind the scenes with our solicitor all the way through to completion without hassling us once, meaning one less thing for us to worry about in the run up to the house move, everything on the financial side was seamless. Highly recommend to anyone looking for an efficient, friendly and great value for money service.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

We cannot recommend Steve and the team at Akers Pritchett enough! We are now hopefully securing our second mortgage with them, and we wouldn’t even consider using anyone else. From start to finish, they make the entire process so smooth and stress-free, always going above and beyond to find the best options for us.

Steve’s knowledge and expertise are second to none, and the whole team is incredibly helpful, responsive, and supportive. No question is ever too much, and they take the time to explain everything clearly, making what can be a daunting process feel so easy.

If you’re looking for a mortgage adviser who genuinely cares, works tirelessly to get you the best deal, and makes the whole experience seamless, look no further. We are so grateful for everything they’ve done for us and will never go anywhere else!

March 7, 2025
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Rated 5 out of 5 stars

The West Bridgford branch

The West Bridgford branch are friendly , professional and communicative. I would highly recommend them as they worked hard to process my transaction and helped me with paperwork online and in-house. Steve is a great advisor and Kim an absolute star!

December 20, 2024
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Rated 5 out of 5 stars

If I could give more stars I would!

Honestly, I can't speak highly enough of the team at Akers Pritchett. I've used them over the last several years for a range of services - new mortgages, mortgage renewals and general advice. They are super quick at getting back, explain everything in full with upfront costs (if any!), and always just lovely to speak to. If you are reading this and wondering whether a mortgage advisor is worth it then YES YES YES. Do it.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great work by a great team

Great work by a great team. Their response to my initial remortgage enquiry was very fast and they acted quickly to find out what my options were. James and Sarah were especially quick and informative and very good explaining things in layman's terms. Before I knew it, my remortgage was done and dealt with in just a few days without any strain or stress. I will be coming back to Akers Pritchett every time i need Mortgage advice.

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Akers Pritchett did the leg work

Akers Pritchett did the leg work to get us a mortgage. It took them 3 different providers to get us the mortgage, as ours was not the easiest case. After we got the mortgage, it was plain sailing

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Honest, personable and knowledgeable advisors

Having previously called and spoken to James, he on numerous occasions had given me great advice with no obligation or heavy sales follow up calls. Quite the contrary.
I then met with James for a local face to face mortgage appointment to discuss a complex case of remortgaging to settle a secured loan.
Throughout the entire process James and Sarah have been incredible. They're professional, approachable, honest and most of all treat my case with care and attention to detail. They've made the entire process stress-free and it's been a breath of fresh air to deal with mortgage advisors who know what they're doing!
Over and over I would recommend Akers Pritchett to trust in any mortgage related advice.

September 12, 2024
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Rated 5 out of 5 stars

Absolutely amazing!

We couldn't recommend them higher if we tried!! Steve & Kim both went above and beyond to help us with getting our first mortgage. The most helpful team where nothing was too much to ask! Thank you so so much :)

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Unreservedly recommended

Unreservedly, I recommend Akers Pritchett for those requiring expert guidance in a crowded market place, highly efficient processing by a dedicated team, and warm personal communications throughout, when seeking to secure a mortgage for the most important purchase.
I was myself recommended Akers Pritchett Ltd and have wholeheartedly experienced all the subject matter expert service that was so convincing shared.
At a time when you truly need highly efficient, seamless processing, and a personal service par excellence, Akers Pritchett Ltd are the Mortgage Brokers!

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Seamless service from start to finish

Seamless service from start to finish, nothing was ever too much trouble and someone was always on hand and available to talk to whenever I needed. Very patient and understanding when multiple questions were asked and I was made to feel included throughout the whole process. Would always use and recommend Akers Pritchett.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

First class professionals

James and Nicky are first class and would give ten stars if I was able to.

James has a fantastic knowledge of the mortgage market place.

Nicky is incredible at pushing things on with tremendous communication and follow up skills.

James stayed in contact out of office hours and during the process when new offerings came to market, he kept me informed even though we were at the point of receiving the funds.

They are a standout not only in the local area but across the country.

In being 65 and self employed, securing a mortgage seemed impossible but they found a solution for me where others locally and nationally couldn’t.

I highly recommend James and Nicky

July 25, 2024
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Rated 5 out of 5 stars

Earnestly Recommend

James, Nicky and Chloe were a great help all the way through my process, explaining everything clearly - even for someone who had almost no idea how anything worked! It was never a trouble to contact them to fit my own schedule, and I was kept regularly updated. Big recommend for anyone looking.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

AN EXCELLENT SERVICE : We contacted Akers following a…

We contacted Akers following a recommendation from our estate agent . Initially we dealt with James Akers who was well informed, very helpful and directed to a different , more beneficial product that met our needs. The application was helped by Nicki in the office and all was processed both quickly and smoothly. Overall, a good experience.

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, responsive and reliable

I have worked with Fraser and Chloe. They helped me to put in place a mortgage for the purchase of my property. Fraser has been absolutely brilliant, always happy to help, friendly and responsive. Chloe has been very helpful as well and supportive throughout. A pleasure working with you. Thanks again for your help! Highly recommend!

July 26, 2024
Unprompted review

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