Akers Pritchett Reviews 131

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, noting that they go above and beyond to secure the best outcomes. Many highlight the exceptional customer service, emphasizing the team's dedication, clear communication, and ability to make complex processes smooth and easy to understand. People appreciate the personalized advice and support, feeling valued and well-informed throughout their interactions. Consumers frequently mention the efficiency and reliability of the service, with many returning for assistance multiple times. Reviewers often commend the team for their proactive approach, prompt responses, and ability to handle all aspects of the process, reducing stress for customers.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, responsiveness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Akers Pritchett now for several years and would have absolutely no hesitation in recommending the team. We have mostly been in contact with James and Eleanor who have been professional, k... See more

Rated 5 out of 5 stars

James and Sarah made our first experience purchasing a property such an easy one! They were with us every step of the way and provided help, advice and the best options for us going forward. They... See more

Rated 5 out of 5 stars

I've been using AKERS Pritchett for many years and they continue to give extremely good service, extremely professional and extremely helpful and always return your calls in a timely manner. They alwa... See more

Rated 5 out of 5 stars

We have used Akers Pritchett twice and both times we have found them excellent. They listen to what our priorities are and we never feel pushed into anything. James is very friendly and supportive. Hi... See more


Company details

  1. Mortgage Broker

Written by the company

At Akers Pritchett, we believe that there's no one-size-fits-all approach so we continuously strive to deliver expert advice that is tailor made to suit your needs, lifestyle and financial circumstances. Being fully independent, you can rest assured that we will work solely in your best interests and no one else. Whether you're a first-time buyer, a homeowners or maybe you're looking for a buy-to-let, our dedicated team of experiences mortgage & protection advisors can help steer you in the right direction and guide you through every step of your mortgage journey.


Contact info

4.9

Excellent

TrustScore 5 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Definitely recommend this company

Definitely recommend this company - extremely effective, great communication, very efficient and acted upon matters in a very timely manner. I would definitely use them again in the future and would recommend to anyone. James Akers was fantastic throughout the process, very professional and helpful.

November 7, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Easy, simple and amazing service

Just completed on a remortgage from buy-to-let to residential. Absolutely amazing help from Steve & Kim. Found me a mortgage til I’m 80 not a position I thought I’d be in at this age, but life doesn’t always go to plan. The whole process was simple, easy and faultless, with Kim keeping me updated all the way. Well worth the small amount they charge when others were not able to get me what I needed. Also, they’ve just sorted my daughter’s remortgage too. Highly recommend this company.

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional!

Steve, Vicki, Kim and the team are incredible at Akers Pritchett! Highly knowledgable and committed, they have gone above and beyond for our mortgage saving us in excess of £13,000 in the next 2 years by enabling us to transfer our existing mortgage to our new home, they are highly knowledgable not just with the mortgage market but with company formation, business ownership and pay, company accounts and their knowledge paired with fantastic communication and care is all you could want from your mortgage advisor.

We highly recommend Akers Pritchett and will be recommending them to our friends and family. If you need help with your mortgage call them today.

Thanks from Kate and Rich

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Helpful for first time buyers

The whole team at Akers Pritchett were amazing start to finish in our whole mortgage process. As FTB we had a lot of questions regarding jargon and the process. James was particularly fast and reliable whenever we needed him - as well as the rest of the team. The follow up calls were helpful and finally we are in our dream home, would really recommend!!!

August 29, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Mortgage Experience: Personalized, Professional, and Profoundly Satisfying

I've got to share my amazing journey with the Akers Pritchett team. Seriously, from the very beginning till the end, it's been a blast. Let me give a shout-out to James and Kim - these are rock stars. Their communication skills are off the charts, and they're not just pros, they're friendly and detail-oriented. They made re-mortgaging, which can be pretty daunting, feel like a breeze. And they didn't stop there; they provided top-notch care throughout.

Akers Pritchett didn't just find me a mortgage; they went all out to find the perfect one for my situation. Their deep market knowledge and understanding were evident at every step. I can't recommend them enough - seriously, they're the real deal. Big shout-out and a huge thanks to the Akers Pritchett crew!

May 30, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

An excellent service from start to…

An excellent service from start to finish. I cant praise James and Nicky highly enough. Superb communication throughout, highly professional, attention to detail, personable, knowledgeable and efficient. James and Nicky made the somewhat daunting prospect of re mortgaging smooth and manageable coupled with outstanding client care. Akers Pritchett went above and beyond to ensure the right mortgage for my circumstances was found offering extensive knowledge and understanding of the market at all times.
Highly recommended and many, many thanks to Akers Pritchett.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Professional & Highly Recommended

Hi – I had a fantastic support from Akers Pritchett team. I want to give them highest point I can give on any feedback. There was regular comms, updates by email, text and ph call. My application progressed within a Week. They found the right lender and discussed my requirements and financial situation. Mortgage was almost agreed even before they officially submitted the application to the lender. Then this was just matter for the survey to be completed and then mortgage offer was issued immediately.
Highly professional organization. They know the heartbeat of the customer and deliver what’s needed.

Another highly satisfied customer.

Naz
Nazir Chaudhary

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

I recommend Akers Pritchett to ALL 🙌🏼

I’ve been dealing with Steve and Vicki here for a number of years now. I owe them both a few drinks for the money they have saved me and help, advice and care they are always willing to give out without expecting things back in return. Always at the other end of the phone and will be using them again in future. You can’t go wrong with this company. Forget the rest. Thank you again. Shaun

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. The whole team, especially James, were a pleasure to deal with and made our remortgage and insurance renewals a smooth and seamless process. They were on hand to provide advice and kept us informed. I wouldn't hesitate to recommend them to others.

June 1, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

So refreshing to receive such…

So refreshing to receive such professional service. Steve and the team were really on it-knowledgeable, great availability and communication and explaining things clearly and no question too silly.
You will be in safe hands.

I paid their fee for a remortgage 2 years ago but had to pull out of the project through no fault of theirs. I recently revisited the project and Steve honoured the fee I’d already paid, re-did the work at no extra cost and the project was successful.

Many thanks to the whole team. Highly recommend.

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

I wouldn’t use anybody else..

Akers Pritchett are the best team to deal with your mortgage requirements, absolutely on it from start to finish. Had a few dealings with Steve and he is more than just a mortgage adviser ,always on hand to deal with any questions in a rapid, professional ,informative manner.

May 3, 2023
Unprompted review
Rated 5 out of 5 stars

A fantastic no-nonsense service

A fantastic no-nonsense service with a very friendly and approachable manner. The advice I received was excellent and added to a simple mortgage completion using the best available product.

I would highly recommend Akers Pritchett who provided a better service than my previous High Street Bank.

March 31, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service from James and the team. Always available for friendly and expert advice. A proactive approach from James shielded us from the rapidly increasing mortgage rates.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, personalised, proactive, trustworthy, friendly. Everything you want! Awesome team.

December 20, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

After being recommended Akers Pritchett…

After being recommended Akers Pritchett by some friends I’m glad we took their advice. Cannot fault the service and customer approach - James and his team were professional, informative and more than happy to help when I had very basic questions! James even managed to secure a decent mortgage rate for us despite the crazy interest rates at the moment. We unfortunately had to withdraw from the property we were buying and James was super helpful in trying to make sure we could use our existing offer. Couldn’t recommend them more - thanks for all your help!

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

Remortgage - Great experience with Steve and his team

Steve and his team provided a top class service and advice. Guiding us through every step of the process with great communications and their friendly team, we were not afraid to ask any questions and have any queries answered. It was obvious they were 100% committed to securing the very best product they could for us.

November 23, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look