Great experience
Great experience I ordered my board, it was delivered on time and excellent condition.
November 27, 2022
Unprompted review
Akewatu
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Company details
Written by the company
Akewatu. Created By Surfers - For Surfers. Shop the best of independant & local surfshops with +4000 Surfboards available online 24/7 and ride high-quality 2nd-hand from our Pro athletes. Everything about surf, in one shopping destination.
Contact info
20 RTE DE BORDEAUX, 33950, LEGE-CAP-FERRET, France
- +442039368299
- contact@akewatu.com
- akewatu.co.uk
Ordered 2 boards, was given a little discount
Ordered 2 boards, one was a bit slightly damaged. Miguel of Akewatu (UK) offered me a bit of a refund, or discount. He acted swiftly, professionally and reasonably. He would also call me back and not just email. Amazing customer service. Won't hesitate to shop with them again. Problem solved quickly and very helpful staff.
September 22, 2022
Unprompted review
The customer service was really good
The customer service was really good. Thanks Emma for your help.
June 29, 2022
Unprompted review
Personally I had a great experience…
Personally I had a great experience with them, my board arrived in good condition and in reasonable time.
March 31, 2022
Unprompted review
It's my second time buying with them
It's my second time buying with them, and again the experience was great! The products arrived fast and in good condition. Customer care was nice and helpful!
March 3, 2022
Unprompted review
Surfboard unavailable
Bought a surfboard, later was told the board was unavailable. Requested a different size, but board couldn't be delivered so I canceled the order and was refunded.
August 24, 2021
Unprompted review
Very disapointed with service
Very disapointed with service, ordered a surfboard that was in stock, three days later my order is canceled because the board wasn't actually in stock, now making me wait 10 days for money to return to bank
June 29, 2021
Unprompted review
Reply from Akewatu
Dear Christie,
Thank you for sharing your feedback.
We are really sorry that your order was cancelled by the shop, it definitely does not meet the service we want to provide to our customer.
We assure you that we did everything we could to find the board in one of our other partner shops, unfortunately we did not find one, that is why the order was cancelled three days later.
We completely understand how frustrating it can be to take the time to complete an order for it to be unsuccessful. It was an uncommon instance and we are everyday working to find solutions in order to avoid these kinds of issues.
We have proceeded to the refund of your order yesterday, unfortunately there is always a delay between the banks to transfer the money.
We are again really sorry for the inconvenience caused
Best regards
Scratched fin and board and no response from them
Absolutely shocked at how terrible this company have been. I ordered a surfboard which looked pink, turns out that was just the lighting was when the picture was taken and it was actually white with a blue rim.... nothing like what the picture originally looked like. I only found out because they emailed me saying it was scratched and would I like a board with a different pattern instead. I was sent a pic of the scratched board with no context to the size of the scratch, but also said, this is not the board I thought I was getting. They sent me more pics of the scratches, which actually turned out that there were multiple scratches which they hadn’t disclosed in the original email, and of course not the board that looked like the pictures.
Anyway, sorted out a different board and that was delivered.
But this board has a scratch on it and the fin is chipped. I emailed them back to tell them about this and have not heard anything. Baring in mind I have been emailing about swapping for a new board and so I have someone who works there, their personal work email and so expected her to reply. I then emailed the generic email and still no reply.
A chipped fin and board scratch is unacceptable.
February 11, 2021
Unprompted review
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