House, Home and Garden Reviews 570

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

It was faulty one flower isn’t secured and as it’s a present I feel I can’t give it well I got delivered a new one within a couple of days ! So I’m super happy it’s a lovely item and so much dearer on... See more

Company replied

Rated 5 out of 5 stars

The website is easy to navigate and ordering very straight forward. What sets this company above its peers for me is the fact they have all the systems in place to send gardening products to Northern... See more

Rated 5 out of 5 stars

Best price I found online for the bedside tables I ordered and dispatched so quick. Was a bit nervous ordering from an unknown website but my nerves were unnecessary as it went smoothly and the tables... See more

Rated 5 out of 5 stars

Ordered 4 bags of Melcourt composted fine bark. Great quality product. No problems with delivery (DHL). Arrived next day. Driver offered to carry items to the garden. Good comms re delivery.... See more

Company details

  1. Garden
  2. General Store

Written by the company

House, Home & Garden is the evolution from where it started as AK Kin Garden Supplies in 2019. Originally a gardening sundries supplier, we kept adding to our product ranges which lead to adding homeware products to our portfolio. At House, Home & Garden we aim to continuously increase our product ranges for both inside and outside spaces of your home. Our biggest aim is to provide great products at amazing prices along with the best service. Owned & run by brothers Adam and Karl we are a family business. Our customers are at the heart of everything we do, so you can rest assured you will always receive the very best service from start to finish.


Contact info

4.8

Excellent

TrustScore 5 out of 5

570 reviews

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Rated 1 out of 5 stars

Very poor delivery service

Th delivery driver delivered to a completely different address. It was a flat & up a flight of stairs that I had to go to retrieve too very heavy bags of compost. And delivery driver lied that I had signed for it. In fact there was no one else even at the wrong address when he just dumped the parcels !

April 4, 2024
House, Home and Garden logo

Reply from House, Home and Garden

Hello Jane,

I hope you are well and thank you for bringing this to our attention. I am very sorry to hear that DHL driver delivered to the incorrect address. It is our understanding that their system automatically marks the delivery as 'SIGNED FOR' and the customer name, even when the item has been left at the address without being handed directly to the customer.

I have raised this issue with DHL and asked that they speak with their driver regarding the incorrect address being delivered too.

Please accept my sincere apologies on their behalf and be assured that this is not the typical level of service that the provide, nor do we expect. If there is anything I can do to help you, please do not hesitate to contact me at enquiries@akkin.co.uk.

Kindest regards,
Karl.

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