Alamo Rent A Car Reviews 7

It’s a SCAM! AVOID! I rented a car from Iasi airport through Bookings.com. I was 1h late for pick up due to a flight delay to find out that the company did not hold the car for me. There was no car! It gets worse, they would not refund the rental fee I paid in advance. No car, no money! I contacted bookings and they confirmed: acc to rental contract, arriving late “may” result in the car becoming unavailable. Moreover, cancellation cannot be done within 24 before pick up, hence no refund. Brilliant scam, I give you that.

Poor customer service. Delayed deposit refund. Staff told me that normally I have to wait 30 days for the guarantee to be refunded.

Merita minus infinit, atitudinea angajatului este de nedescris. Am facut rezervare, cand sa luam masina.. nimeni in aeroport, am sunat la numarul de telefon afisat ca domnul sa blocheze numarul, fara vreun raspuns doar pentru ca il deranjam. Nu este capabil sa faca diferenta intre AM si PM, ori dispus sa vorbeasca frumos.. sa rezolve o situatie creata tot de el nu poate fi vorba. De toata jena din pacate, masina in parcare si el minte ca acea masina rezervata de noi e a altui client si el nu are ce face decat sa venim sa ne luam masina cand zice el nu cand spune rezervarea facuta pe bani.

They deserve minus infinite, the attitude of the employee is hard to be described cause we can not take any customer service into account. We had a reservation early in the morning and when it was supposed to pick it up nobody was there, we called the number thinking that he may be late, but he didn’t answer or message back, more than that he blocked my phone number cause I was bothering him. He is not able to make any difference between AM and PM time, or to be able to speak nicely or to be helpful, solving a situation creating by him. Unfortunately is one of the worst experience, the car was in the parking lot, and he is lying that that car was for other customer not us. He can’t do anything and the only option for us is to come to take the car when he is saying not when is written in our reservation, reservation made with our money.

The best services!
The boys were very polite and helpful.
They gave me a free upgrade to the latest model of Toyota Corolla Hybrid with 5000 km on board witch was great to drive.
Thank you and I'll see you next time i will visit Romania

I rented a Renault Captur (or equivalent) from Alamo Iasi Airport for a road trip to Sulina. I chose Alamo as I needed the security of a big name after being scorched with Klasswagen a few years ago. So I felt that paying a bit more would save us any grief.

The “equivalent” car presented was a Opel Zafira B91GBE. There were a few marks on the vehicle and a warning light for a flat tyre but we agreed that these were ok with the agent and took the car. The interior was a bit worn.

After about a day I realised that the car didn’t feel like a regular rental car - it felt old and I realised that there were 112000 km on the clock. There was a funky smell in it. The flat tyre light was not an error as it turned out - the tyre was actually under inflated! The rear wiper didn’t work, the locking system was not working at all, a non engine start warning kept coming up on the dash board. The only stickers on the car were for Bayern Munich rather than a rental company. Also the front trim was hanging off. You would be surprised how much I missed having a car that actually locked!

Remarkably the car got us where we were going but I dropped an email to the agent and suggested that they probably owed me at least a partial refund as it was of such poor quality.

Eventually they replied suggested that I might be interested in a modest discount off my next rental from them! Yeah right.

I wondered if this car was a ringer and I certainly expected more from Alamo.