Alan Boswell Group Reviews 282

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and helpful staff, noting their efficiency and willingness to go above and beyond to assist with insurance needs. Many people appreciate the personalized service and the ease of dealing with the company, often highlighting competitive pricing and good advice. However, some customers were dissatisfied with the customer service, reporting a lack of support for specific inquiries and a feeling that the company was not on their side. A few other people also felt that the pricing was not always competitive, especially for renewals, leading them to find better deals elsewhere.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers appreciate the prompt, personal, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the great communication,... See more

Price

Consumers find price to be ambiguous. Many reviewers report competitive rates and good value, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Drop the Meerkat - I just took out a personal policy with Alan Boswell Insurance Group for landlord cover – and was genuinely astonished. I’d originally got a quote from them, then compared it on a wh... See more

Company replied

Rated 5 out of 5 stars

Over the years l have used many agents for my insurance. Tired of inefficiency and high premiums l searched for a reliable company. I read the reviews which to be honest l always take with a pinch of... See more

Company replied

Rated 5 out of 5 stars

Whilst it has cost me more to do so, our policy is now more accurate after acquiring an up to date valuation of the rebuild costs, at your suggestion.

Company replied

Rated 5 out of 5 stars

My rental property s boiler was not working . I have an emergency landlord cover and it took only 24 hours from the claim to the boiler being fixed . Thanks for getting me a good cover to repair m... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Caravan and Motorhome Insurance Company
  4. Financial Consultant
  5. Insurance Company
  6. Landlord Insurance Company

Written by the company

Straightforward independent advice from the experts. Speak to us today about insurance, financial planning and risk management for you and your business.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Drop the Meerkat

Drop the Meerkat - I just took out a personal policy with Alan Boswell Insurance Group for landlord cover – and was genuinely astonished. I’d originally got a quote from them, then compared it on a whim using one of the big comparison sites. The result? Alan Boswell came out 48% cheaper – with more than double the buildings cover I actually needed. That’s not just competitive, it’s remarkable. First-class value and proper peace of mind.

July 30, 2025
Unprompted review
Alan Boswell Group logo

Reply from Alan Boswell Group

We're pleased to hear you were pleased with the price of your landlord policy! Thank you for leaving us a review.

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Rated 1 out of 5 stars

Can’t get a quote

Unfortunately they score poorly for me tried to get a quote over 3 days promised call backs never had a call back so have gone elsewhere .

Reviews seemed good but my experience is no service offered to a customer who wanted to buy .

July 22, 2025
Unprompted review
Alan Boswell Group logo

Reply from Alan Boswell Group

We’re sorry to hear of your experience, it sounds very unlike us. I know it’s too late for us to assist you now, but it would be helpful to see what went wrong here. If you’re able to send anymore details to feedback@alanboswell.com that would be appreciated.

Rated 5 out of 5 stars

Whilst it has cost me more to do so

Whilst it has cost me more to do so, our policy is now more accurate after acquiring an up to date valuation of the rebuild costs, at your suggestion.

June 30, 2025
Alan Boswell Group logo

Reply from Alan Boswell Group

Thank you for taking the time to leave us a 5-star review!

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Rated 5 out of 5 stars

Insurance Services

Always very welcoming and helpful. Nothing is too much trouble and have full understanding of any issues and able to provide complete clarification and best results

June 24, 2025
Alan Boswell Group logo

Reply from Alan Boswell Group

It's great to hear how happy you are with our service. Thank you for leaving us a review.

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with
Well organised
Know what you are needing and talking about

June 30, 2025
Alan Boswell Group logo

Reply from Alan Boswell Group

That's fantastic to hear, thank you for leaving us a review.

Rated 5 out of 5 stars

Quality service

Simple, efficient and comprehensive, timely service

May 12, 2025
Alan Boswell Group logo

Reply from Alan Boswell Group

That's fantastic to hear! Thank you for taking the time to leave us a review.

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Rated 5 out of 5 stars

Good product range offered

Good product range offered, listened to requirements and provided a suitable policy at a competitive price

May 27, 2025
Alan Boswell Group logo

Reply from Alan Boswell Group

That's great to hear, thank you for leaving us a review.

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Rated 5 out of 5 stars

Competive comprehensive insurance

Competive comprehensive insurance. Easy to understand website. Correspondence always received in a timely manner

April 30, 2025
Alan Boswell Group logo

Reply from Alan Boswell Group

That's fantastic to hear, thank you for leaving us a review.

Rated 5 out of 5 stars

Renewal Policy

Gary Bentley and Jo Griffen from the Peterborough office carried out a review of the market for our annual renewal. We then asked them to renegotiate parts of the proposal received to meet our annual budgets which they achieved meticulously. A great team effort.

April 30, 2025
Alan Boswell Group logo

Reply from Alan Boswell Group

It's fantastic to hear how helpful you found Gary and Jo! Thank you for taking the time to leave us a 5-star review.

Rated 3 out of 5 stars

The person I spoke to was not very…

The person I spoke to was not very professional

April 22, 2025
Alan Boswell Group logo

Reply from Alan Boswell Group

Hi Graham,

We're sorry to hear you weren't happy with our service. We're unable to identify your policy from this review so please get in contact with us so we can investigate this further. We can be reached on 01603 216399 or landlordenquiries@alanboswell.com.

Kind regards,
Alan Boswell Group

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Rated 5 out of 5 stars

Extremely helpful advice plus a hard copy to read

They sent me an actual hard copy of my insurance which I so like to read as being older is what I am used to. Also they had compared it with my previous insurance and this was cheaper.

March 31, 2025
Alan Boswell Group logo

Reply from Alan Boswell Group

That's fantastic to hear, thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

1st Class and Excellent Service Always.

Alan Boswell have been providing the motor vehicle insurance cover for my various cars since the mid 1970's, the provison of the cover required by myself and of the customer service has always been 1st class and excellent and I highly recommend the company.

March 18, 2025
Unprompted review
Alan Boswell Group logo

Reply from Alan Boswell Group

It's fantastic to hear how happy you've been with our service over the years. Thank you for taking the time to leave us a review.

Rated 1 out of 5 stars

Sadly I had to make a claim but I have…

Sadly I had to make a claim but I have not received good advice. I therefore had to seek a solicitor to deal with section 21 in the end. They only offer telephone advice service and I needed legal advice in writing as I suspected my letting agency had made a mistake. I was dealing with Dave Wilson who said he could only deal with this case after the section 21 had expired. I needed a complete service not 1/2 a service.
I was was very disappointed

I have another propery covered with yourselves and I hope I won’t have any problems there if I have to make a claim

March 24, 2025
Unprompted review
Alan Boswell Group logo

Reply from Alan Boswell Group

Dear Susan,
We're sorry to hear you weren't happy with the service offered when making a claim. I understand Dave has been in contact with you this morning about your claim. If you wish to speak to us further about this, please email feedback@alanboswell.com or contact Dave directly.

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