Albatross Tours Reviews 

981
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the tour guides, managers, and drivers for their extensive knowledge, helpfulness, and professional demeanor, often going above and beyond. Many appreciate the well-planned itineraries, offering a good balance of sightseeing, unique experiences, and longer stays in various locations. The overall organization and quality of tours, including comfortable accommodations and well-chosen sites, contribute to a seamless and enjoyable travel experience. However, some customers also noted occasional dissatisfaction with tour directors perceived as unhelpful or disorganized, particularly during unforeseen circumstances or when providing information. A few people felt that the quality of hotel rooms or meals was sometimes subpar, or that accommodations were inconveniently located. Additionally, some reviewers found certain itineraries involved too much walking or long travel times on the bus, impacting their overall enjoyment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising the tour managers and guides for their... See more

Location

Consumers find location to be positive, with many reviewers appreciating the amazing destinations and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers describing their trips as great and... See more

Service

People report positive experiences with service, often highlighting the excellent organization and... See more

Quality

Customers had positive experiences with quality, particularly regarding hotels and accommodation, which were... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent tour covered so many aspects of Ireland. Small group was ideal .visited so many beautiful places. Bus driver was amazing, nothing was too much trouble for him . Our tour guide was incredibly... See more

Company replied

Rated 4 out of 5 stars

Another great tour from Albatross. Nicely paced, interesting experiences, a hard-working tour manager who went above and beyond. A good bunch of fellow travellers. The Irish people are so friendly, al... See more

Rated 4 out of 5 stars

Albatross takes tourists to the best parts of Europe, and structures the tour in the best ways. Touring in Europe has become increasingly difficult, as more and more groups and individuals become... See more

Rated 5 out of 5 stars

Magnifico Spain and Portugal Yet another amazing trip with Albatross. We love the fact that the Tour Managers are so professional and perceptive. Darren Wheatley was outstanding! Fluent in Spanish and... See more

Company replied



Company details

  1. Tour Operator

About Albatross Tours

Written by the company

Albatross Tours is a European tour operator based in Brisbane, Australia. Albatross Tours has been designing, creating and operating European escorted tours for Australians and New Zealanders since 1995. Offering longer stays in each destination, small group sizes and genuine inclusions, Albatross tours are jam packed with included excursions, entrances and feature dinners.

View Europe & UK Summer Tours

There is a magical winter wonderland out there waiting for you, filled with 'bucket list' experiences, amazing adventures and bursting with heart-warming festivities. Learn more about our European Christmas, New Year and Northern Lights tours

View European Festive Tours

As part of The Albatross Group the company manage in excess of 5,000 tour groups in Europe every year.

Albatross Tours - Come share our love of Europe

Written by the company

European tours designed especially for you
We offer unique European tour itineraries designed to suit the travel needs of you - Australians and New Zealanders, who travel halfway across the world, seeking a more authentic European travel experience.
Enjoy our relaxed, longer stays
Enjoy a leisurely and more sensible pace with 2, 3, 4 and even 5 night stays in each captivating city or region.
Exceptional value with no hidden extras
We guarantee there are NO ‘optional’ activity costs – even your ‘end of tour’ tips are included. View the outstanding value inclusions in each of our itineraries.
See more, experience more
Packed with fabulous local dining, high quality excursions, authentic activities and unique experiences - and they are all included!
'My Time' guaranteed
Your days are easier. With our sensible and leisurely pace, we guarantee your ‘My Time’ so you can relax and truly enjoy the destinations you have travelled so far to see.
Stay in unique accommodation
Stay in first class, character style accommodation in superb locations… maybe historic mansions, centuries old castles, palaces or beautiful chalet style hotels.
Experience you can trust
With 31 years of experience in successfully creating and operating market leading European tours, you know you are in safe hands.

Book your Europe/UK Summer or Festive Tour for 2026 or 2027!

Book with confidence!

Book with confidence!
If you book and deposit on any of our tours, as long as there are 15 or more people travelling, our designated group departure, is guaranteed to travel, just look for the green tick next to your preferred departure date. For more information, download our digital brochure

Download Brochure


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

981 reviews

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4.5

All reviews

(981)

83 reviews in the last 12 months

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Rated 4 out of 5 stars

We did complete reviews at the time of…

We did complete reviews at the time of our experience with Albatross in June/July. Overall we had good experiences & particularly rated our tour leader very highly.
We were disappointed that Albatross did not respond to our reviews & a couple of comments we made- unfortunately those comments are now out of mind.

July 1, 2025
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Reply from Albatross Tours

Thank you, Fiona, for sharing your review and for taking the time to complete our surveys back upon the conclusion of your Leisurely Switzerland, the Glacier Express and Cable Car Adventures tour. We’re so pleased to hear you had a good overall experience and rated your Tour Leader so highly.
We also understand your disappointment in not receiving a direct reply to your initial comments. Please be assured that your survey feedback was reviewed internally as soon as it was received. We are currently in the phase of reaching out to customers and will continue to do so, you can expect to see more follow-up from us going forward. We would be happy to contact you in the coming days and discuss your personal experience in depth. Please reply to info@albatrosstours.com.au and I will get in touch within 24 hours to chat at length with you.
We truly appreciate your openness and hope to welcome you on another Albatross adventure in the future.
Warm regards,
Matt Speakman
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Five stars for experiences and accommodation.

Our tour of Ireland was everything and more than we imagined. Albatross booked five amazing hotels, all in convenient locations to attractions and town centres. The excursions were wonderful with mostly local guides. Our Albatross tour guide was extremely knowledgeable about Irish history, culture and was great with suggestions for our free time. The bus driver was always very professional.

June 24, 2025
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Reply from Albatross Tours

Thank you Carol, for your review of our Ireland Connection tour, with Tom, our Tour Manager. It was also great to connect with and Geoff recently, to discuss your personal experience at length. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 4 out of 5 stars

Excellent tour covered so many aspects…

Excellent tour covered so many aspects of Ireland. Small group was ideal .visited so many beautiful places. Bus driver was amazing, nothing was too much trouble for him . Our tour guide was incredibly knowledgeable giving us a great insight into Irish history, language and geography . It was unfortunate that at the end of the tour when one lady required medical help the guide did not respond to her needs and she had to find her own way to the hospital.

June 24, 2025
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Reply from Albatross Tours

Thank you, Robin, for sharing your review. We’re delighted to hear how much you enjoyed our Ireland Connection tour with us, and that both your driver and Tour Manager created such a rich and memorable experience throughout the journey.
We are, however, very concerned to read about the situation at the end of the tour regarding a passenger requiring medical attention, as the wellbeing of our guests is always our priority.
We would like to discuss the hospital incident in more detail, and we’d welcome the opportunity to hear from you directly at info@albatrosstours.com.au if you would like to share more detail.
We truly appreciate your balanced comments and hope we’ll have the opportunity to welcome you on another Albatross journey in the future.

Warm regards,
Matt
Customer Service & Sales Leader

Rated 5 out of 5 stars

Well organized

Well organized, always on time, very helpful tour manager, nice places to visit, very nice hotels, comfortable couches. Overall a very good holiday. I would recommend to anyone that I was talking to.

August 10, 2025
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Reply from Albatross Tours

Thank you for your insights on our Best of British tour, David. We hope to see you or anyone you recommend our tour to, on another Albatross tour soon.

Rated 4 out of 5 stars

The itinerary

The itinerary

August 30, 2025
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Reply from Albatross Tours

Hi Christoula, I note your response may not have save correctly. Would you like to review and provide any feedback for consideration?
Matt
Customer Service & Sales Leader

Rated 5 out of 5 stars

Very informative and very very friendly…

Very informative and very very friendly guide. We felt welcomed from start. Loved his Irish accent and sense of humour. So so knowledgeable about so many areas. Helped in hotel where to eat. Just a lovely fellow

September 2, 2025
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Reply from Albatross Tours

Thank you for your review, Aris, of our Ireland Connection tour, with Tom, our Tour Manager. We're delighted to know that our tour was experienced as intended. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

The whole tour was amazing, Highly Recommend.

The whole tour was amazing, the Swiss Alps were absolutely outstanding but the thing that put the icing on the cake was our guide, Rhinehold. This man, made the tour even more pleasurable with his wit & knowledge. Overall a very enjoyable experience, thankyou Albatross.

June 15, 2025
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Reply from Albatross Tours

Thank you for your review of our Alpine Adventure tour, John. We're so pleased to learn Reinhard took our tour to new heights for you. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

I really liked the fact that we were…Best of Ireland 2025

I really liked the fact that we were travelling with like- minded Aussies and Kiwis and that we spent a few nights in the same hotels ( all of which were great). Tom was our guide for the Best of Ireland tour and his depth of knowledge of the local areas and of the history of Ireland was fantastic!

September 9, 2025
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Reply from Albatross Tours

Thank you Maree, for your review of our Ireland Connection tour, with Tom, our Tour Manager. We design our tours just for Aussies and Kiwis, so we are pleased to know that our tour was experienced as intended. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Karen and Neil the dream team.

Karen was knowledgeable, engaging, and courteous. A real gem 💎. Neil was obliging, also engaging, and an amazing coach driver. A true gentleman. Together as a team, they created a wonderful experience with lots of memories.

September 9, 2025
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Reply from Albatross Tours

Thank you for reviewing our Best of British Tour with Karen and Neil. We are delighted they both helped create a wonderful experience and great memories. We hope to see you on another Albatross Adventure soon!
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Sicily Malta Tour

Absolutely fabulous trip > Amazing and dedicated Guide Guido who made ups all feel important and heard. Would do another one with Albatross at any time . Great people on our group and hotels were comfortable and at great locations. Loved the longer stays in each place .

June 21, 2025
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Reply from Albatross Tours

Thank you for your wonderful review of our Sicily, the Aeolian Islands and Malta tour, Suzanne. We’re so pleased to hear how much you enjoyed the journey — from the comfortable, well-located hotels and longer stays in each destination, to the great company of your fellow travellers.
It’s especially pleasing to know that Guido made such a difference as your Tour Manager, ensuring everyone felt important and heard.
We’d love to welcome you back on another Albatross adventure whenever you’re ready!

Matt
Customer Service & Sales Leader
Albatross Tours

Rated 3 out of 5 stars

I've already emailed my comments to…

I've already emailed my comments to Albatross post -tour

September 9, 2025
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Reply from Albatross Tours

Hi John, Thank you for rating your experience with us. It was a pleasure to listen and learn directly from you when we chatted in depth about your Belgium & Holland tour back in August. Your feedback is valued and has been shared with our operations team to help us improve future tours.
— Matt, Customer Service & Sales Leader

Rated 5 out of 5 stars

We were well looked after throughout…

We were well looked after throughout the tour under the expert forethought and planning of our very experienced and informative guide. Food and accommodation were of a consistently high standard. Attractions were well-organised and varied.

July 1, 2025
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Reply from Albatross Tours

Thank you Geoffrey, for your kind review of our Leisurely Switzerland, the Glacier Express and Cable Car Adventures tour. We’re delighted to hear you felt so well looked after and enjoyed the balance of high-quality food, accommodation, and varied, well-organised attractions. It’s wonderful to know your guide’s experience and planning helped make the journey so memorable.

We hope to welcome you on another Albatross adventure soon!

Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

The excellent tour managers & highlight…

The excellent tour managers & highlight hotels

June 12, 2025
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Reply from Albatross Tours

Thanks you for your glowing review of our Beautiful Slovenia & Croatia's Istrian Jewels, Robert. We are always looking to deliver excellent Tour Managers and plenty of highlights
Matt
Customer Service & Sales Leader
Albatross Tours

Rated 4 out of 5 stars

I love the longer hotel stays and I…

I love the longer hotel stays and I enjoyed the tour content. The guide was very knowledgeable, helpful and professional.

July 3, 2025
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Reply from Albatross Tours

Thank you for reviewing our André Rieu, Rhine Castles & Moselle Vineyards tour. We glad you enjoyed your tour with albatross tours!

Rated 5 out of 5 stars

just a great formula for travel

just a great formula for travel. Gilberto was great and the trips activities were excellent. Food however was generally poor - would rather have paid more and had better food for group meals.

July 9, 2025
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Reply from Albatross Tours

Thank you for sharing your review of our Leisurely Switzerland, the Glacier Express and Cable Car Adventures tour, Anne. We’re delighted to hear you enjoyed the itinerary and that Gilberto made such a positive impact as your Tour Guide.

We do appreciate your feedback on the group meals — it’s valuable to know that while the overall formula worked well, there’s room to further improve the dining experience. This is already being reviewed by our team.

We hope to welcome you on another Albatross adventure in the future.

Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

The Tour Guide was very knowledgeable

The Tour Guide was very knowledgeable, pleasant and Very helpful to all Travelers whenever required. He always went above and beyond to assist the travelers. Our Bus was new and comfortable together with the Drivers we had they were both exceptional and safe drivers. The Accommodation chosen was quality and comfortable.

August 17, 2025
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Reply from Albatross Tours

Thank you, Rhonda,so much for your wonderful review of our Alpine Adventure Tour. We’re absolutely delighted to hear that your Tour Manager went above and beyond to support the group, and that our drivers, coach, and accommodation all helped create a smooth and comfortable experience.
Your kind words mean a great deal to us and to the whole team behind the tour. We truly appreciate you taking the time to share your feedback, and we hope to welcome you on another Albatross journey soon!

Warm regards,
Matt – Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Darren was a fantastic tour guide

Darren was a fantastic tour guide, full of so much information.

July 3, 2025
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Reply from Albatross Tours

Thank you, Denise, for your lovely feedback on our André Rieu, Rhine Castles & Moselle Vineyards tour. We’re so pleased to hear that Darren’s knowledge and guidance made such a positive impact on your experience. I’ll be sure to pass on your kind words to him, and we hope to welcome you back on another Albatross journey soon!

Matt
Customer Service & Sales Leader
Albatross Tours

Rated 5 out of 5 stars

Yet another amazing trip with

Magnifico Spain and Portugal Yet another amazing trip with Albatross. We love the fact that the Tour Managers are so professional and perceptive. Darren Wheatley was outstanding! Fluent in Spanish and Portuguese and extremely knowledgeable about all facets of history and culture. We love the 2 or 3 night stays in each place which means you can immerse yourself in the life of the place and soak up the atmosphere. Small numbers, big coach with drivers who must be the best in the world. Each tour we have been on has been extremely convivial and inclusive. Now to sit and relive all those amazing experiences. Laura and David Heath

August 17, 2025
Unprompted review
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Reply from Albatross Tours

Thank you, Laura and David, for such a wonderful review of your Magnifico Spain & Portugal tour. It’s fantastic to hear how much you appreciated Darren’s expertise, language skills, and the professional care of our team. We’re so glad the longer stays, small groups, and spacious coach design made your journey even more enjoyable. It's part of our DNA. It’s always a joy to know our tours create those lasting memories you can relive long after returning home. We look forward to welcoming you on another Albatross adventure soon.

Matt
Customer Service & Sales Leader
Albatross Tours

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