De Albelli software for making the foto books is perfect. It allows you to be very creative. The quality of the foto books is also very good. And I appreciate their fast and safe delivery very much.
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See what reviewers are saying
I’ve ordered from Albelli a couple of times before and have always been happy with their quality products. This time, one of my forex photos arrived without a hanging system. I reached out and Maja fr... See more
Client service was excellent. I was unhappy with the first print of a photobook - photos were flat with little contrast or depth even through photos were taken on an iphone pro. Client service were so... See more
The program is easy to use and offers several options to make a very nice photobook. The delivery service is also very fast. I prepared my first book ever and was very happy to see a fantastic result.... See more
Company details
Written by the company
Wij zijn er voor de verhalen. De mooie, de ontroerende, de verhalen die je steeds opnieuw wilt horen. Wij houden je verhalen levendig als op de dag dat je ze beleefde, zodat jij terug kan kijken op je hoogtepunten en je verheugen op die komen gaan. albelli begon in 2003 met de verkoop van fotoboeken in Nederland. Daarna werden de activiteiten al snel uitgebreid naar diverse Europese landen en het Verenigd Koninkrijk. Tegenwoordig kunnen klanten ook bij ons terecht voor wanddecoratie, kalenders, kaarten en andere fotoproducten. albelli NL maakt deel uit van Storio group. In totaal voeren we acht merken in veertien verschillende landen en bedienen we meer dan 11 miljoen klanten. Daarmee zijn we een toonaangevend bedrijf voor persoonlijke fotoproducten in Europa. Wij blijven ons vernieuwen, zodat onze klanten hun mooiste herinneringen met elkaar kunnen blijven delen. We brengen momenten tot leven, elke keer opnieuw. Breng jouw verhalen tot leven met onze persoonlijke fotoproducten van hoge kwaliteit, zoals fotoboeken, wanddecoratie, kalenders en cadeaus. Met onze innovatieve software maak je in een handomdraai van iedere creatie iets unieks. Verwen jezelf of verras een ander met een attent cadeau. Onze fotoproducten worden met de grootste zorg gemaakt. Zo kun jij al die mooie momenten herbeleven – groot, klein, gepland of onverwacht – en ze jarenlang dicht bij je houden.
Klanttevredenheid gegarandeerd
Wij willen dat je bij ons een onvergetelijke ervaring hebt.
Kom je er niet uit bij het creëeren van je product? Ben je niet blij met je bestelling? Indien je ergens ontevreden over bent, aarzel niet om contact op te nemen met onze klantenservice, we bieden graag een passende oplossing.
Contact info
alelli B.V. Stationsplein 53-57, 1012 AB, Amsterdam, Netherlands
- 020-7083513
- https://service.storiogroup.com/hc/nl/p/contact
- albelli.nl
Laatste aanbiedingen
4.3
Excellent
71K reviews
Asks customers to review
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Mooi fotoboek
November 6, 2024
Plexiglass print
I am happy with the quality and the time of delivery, but i choose to print on plexiglass and turned out 2 stops darker. I still do kinda like it how it turned out but some might won’t be happy with the result.
I didn’t saw anywhere on the page description that the plexiglass might darken the picture.
That’s why I give 3 stars
November 7, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Never again
- Delivery times are not met (indicated 4 business days but "we're busy")
- Consumer law not upheld (gift cards expire within 2 years, you can't keep leftover credit)
- Chat with human takes 20+ minutes before initial reply
Never again.
September 27, 2024
Unprompted review
Reply from albelli
Beste meneer/mevrouw,
Hartelijk dank voor uw beoordeling op Trustpilot. Wij waarderen uw feedback.
Het spijt ons te vernemen dat u niet helemaal tevreden bent. Dit is uiteraard niet de bedoeling. Neem alstublieft contact op met onze klantenservice voor verdere hulp en ondersteuning:
https://service.storiogroup.com/hc/nl/p/contact
Onze excuses voor het ongemak.
Met vriendelijke groet,
Albelli
I used Albelli for many years
I used Albelli for many years. The program and the site are easy to use. The products are delivered on time. Happy customer
July 12, 2024
Unprompted review
Photo books ended up in the wrong country - nobody interested?
I ordered 2 photo books (2 copies each) from Sweden. The first delivery arrived just fine. The second one got lost in Norway. When I called the customer support in Sweden they would not take any responsibility to get the books to me. Instead they offered to reprint, not showing any understanding that I did not want my family photos being lost in Europe not knowing where they will end up. When I could not get anywhere and asked to speak to the manager of Customer Support he just laughed quietly and said: "Our managers in Customer Service" never speak to customers!!" My photo books are still lost and nobody seems to want to do anything to find them and send them right. What a pity, I used to love your products! I have send in my phone number and still hope somebody from you will contact me willing to track down the delivery and send it to the right adress.
Thanks for you swift reply, unfortunately in Dutch but I figured it out. I already sent the same message to your "klantenservice"earlier today, no help until now there either...
August 1, 2024
Unprompted review
Reply from albelli
Beste Silke,
Hartelijk dank voor uw beoordeling op trustpilot.
Allereerst onze excuses dat uw ervaring met de albelli klantenservice niet naar wens was. Dit is uiteraard niet de bedoeling.
Onze oprechte excuses dat uw tweede zending verloren is gegaan. Dit had natuurlijk nooit mogen gebeuren en we moeten een onderzoek starten naar de verblijf.
Via Trustpilot kunnen wij echter uw contactgegevens niet zien. We willen u daarom vriendelijk vragen om contact met ons op te nemen en aan te geven dat u dat naar aanleiding van dit bericht doet. U kunt uw klacht mailen naar 'klantenservice@albelli.nl'.
Excuses voor het ongemak.
Met vriendelijke groet,
albelli
Best photo company in Europe.
July 17, 2024
There is no phone number to dial and…
There is no phone number to dial and speak to an agent. You are guided to the chat box and then keep on waiting forever to be passed on to someone. I just gave up after 5 minutes...
July 25, 2024
Unprompted review
Reply from albelli
Beste Kirby,
Hartelijk dank voor uw beoordeling op trustpilot.
Allereerst onze excuses dat uw ervaring met de albelli klantenservice (chat) niet naar wens was. Dit is uiteraard niet de bedoeling.
Graag willen we voor u kijken of we tot een passende oplossing kunnen komen. Via Trustpilot kunnen wij echter uw contactgegevens niet zien. We willen u daarom vriendelijk vragen om contact met ons op te nemen en aan te geven dat u dat naar aanleiding van dit bericht doet. U kunt uw klacht mailen naar 'klantenservice@albelli.nl'.
Excuses voor het ongemak.
Met vriendelijke groet,
albelli
service is low
I try to get some info about the cost of a large photoalbum.
Unfortunately, all they are doing is sending me to frequent questions.
So annoying. All I like to know was . . . album of 110 pages will be 110 pages extra or is there a standard number included in the cheapest album?
Calling is also a waste of time.
They don't pick it up
March 7, 2024
Unprompted review
Reply from albelli
Beste meneer/mevrouw Steensma,
Hartelijk dank voor uw beoordeling op trustpilot.
Allereerst onze excuses dat uw ervaring met de albelli klantenservice niet naar wens was. Dit is uiteraard niet de bedoeling.
Graag willen we voor u kijken of we tot een passende oplossing kunnen komen. Via Trustpilot kunnen wij echter uw contactgegevens niet zien. We willen u daarom vriendelijk vragen om contact met ons op te nemen en aan te geven dat u dat naar aanleiding van dit bericht doet. U kunt uw klacht mailen naar 'klantenservice@albelli.nl'.
Excuses voor het ongemak.
Met vriendelijke groet,
albelli
Why do I lost my photo book pages?
I have been working for 6 hours on a new foto book. I have saved the book every time after 20 minutes. But after I have loged out, 80% of my work is not saved at all. I have done everything for nothing. This happends by an other book before. It's realy a problem by making a book by Albelli.
Het probleem is opgelost en ik heb een passende korting ontvangen.
June 15, 2024
Unprompted review
Reply from albelli
Dear EWrik!
Thank you for taking the time to share your experience with us.
We are very sorry to hear that you are having problems in the editor.
To be able to investigate further and hopefully find a suitable solution together with our IT department, we kindly ask you to contact our customer service team via email: https://service.albelli.com/hc/nl/p/contact
Please provide us with a short description and a picture of your complaint in the email.
Kind regards,
albelli
Software synchroniseert nog niet on- en…
Software synchroniseert nog niet on- en offline.
June 4, 2024
Eindproduct was prima
May 8, 2024
Prima vergroting
January 31, 2024
Awesome idea and even better product
I order this calender every year and it is better every time. The quality of the product, the quality of the service. It improves every time! Plus it is an awesome tradition to have in the Holydays!!
January 11, 2024
Product is conform verwachting
January 3, 2024
40% discount not granted
I ordered a photo album using the 40% discount promotion. Only 25% was granted. Customer Service doesn’t reply. Disappointing! Next time my cash goes to Hema or CeWe.
January 7, 2024
Unprompted review
Reply from albelli
Dear Albert,
Thank you for giving us feedback.
We would like to take a closer look at your order and would appreciate it if you would contact our customer care directly:
https://service.albelli.com/hc/nl/p/contact
Kind regards
albelli
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