Albert Clothing Reviews 62

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the product quality, highlighting the premium feel of the fabric, perfect fit, and stylish designs. Many are impressed with the meticulous craftsmanship and attention to detail, finding the items to be exactly as advertised and exceeding expectations. The ordering process and delivery service are also consistently described as smooth, efficient, and prompt, with items arriving quickly and beautifully packaged. However, some people were dissatisfied with certain aspects. A few customers reported issues with product accuracy, noting discrepancies between items received and their online descriptions, such as incorrect materials or button colors. There were also concerns about customer service responsiveness regarding order delays and return requests, with some experiencing difficulties in resolving issues or receiving promised shipments.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, fit, and attention to... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the exceptional quality of the... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the ordering... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unique, and I always get compliments wearing! I initially bought my husband a co-ord set and a tracksuit, and the quality was so good that I went straight back online to order some pieces for my... See more

Company replied

Rated 5 out of 5 stars

Been shopping from Albert for a couple of years Ran into one shipping issue which was rectified immediately. The clothes are top quality and the service has been good. Just bought from the new coll... See more

Company replied

Rated 5 out of 5 stars

I was sceptical about ordering from this company as I read a lot of negative reviews on here. I ordered a cricket sweater around Christmas. It arrived very quickly, beautifully wrapped, and was exactl... See more

Rated 5 out of 5 stars

I recently ordered a suit and a tracksuit for my partner for a wedding trip, and I couldn’t be more pleased with the experience. From start to finish, the customer service was exceptional. Every quest... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Albert Clothing is a London based luxury menswear brand creating timeless formalwear, tuxedos, and handmade shoes. Crafted with precision and quality, our pieces outlast trends and embody modern elegance.


Contact info

3.7

Average

TrustScore 3.5 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing service!!!

Amazing service!!!
I ordered the Manhattan DB Blazer and the quality is immaculate and fits perfectly. Up to standards with customer service and I will totally order again!!

October 30, 2025
Unprompted review
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Reply from Albert Clothing

Thank you for your kind words, we are delighted to hear you had a great experience.

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Rated 5 out of 5 stars

Guys when I tell you this shop and…

Guys when I tell you this shop and their customer service is amazing… I MEAN IT!
I was looking for a present for my dad and he end up loving the suit I got from them.
100% recommended

October 28, 2025
Unprompted review
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Reply from Albert Clothing

Thank you for your positive review. Your words mean a lot to us, and we will continue to work hard to ensure we give our clients the best products and experience!

Rated 5 out of 5 stars

Fantastic!

I recently ordered a suit and a tracksuit for my partner for a wedding trip, and I couldn’t be more pleased with the experience. From start to finish, the customer service was exceptional. Every question I had before placing the order was answered promptly and thoroughly. The quality of both items exceeded my expectations, everything was impeccably made and fit perfectly. My partner received so many compliments and was just as impressed as I was. I’ll definitely be ordering again!

September 23, 2025
Unprompted review
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Reply from Albert Clothing

We are delighted to hear about your good experience. Thank you for your kind words!

Rated 5 out of 5 stars

Quality clothing

Quality clothing, and unique style, love it, allows for great individuality.

October 30, 2025
Unprompted review
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Reply from Albert Clothing

Thank you for your kind words, appreciate your support!

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Rated 5 out of 5 stars

Loyal customer for years

I’ve been shopping at Albert for years, started with some boots, then a custom suit and recently purchased a t shirt and denim shirt

November 30, 2024
Unprompted review
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Reply from Albert Clothing

We are pleased you had a great experience and thank you for your support!

Rated 5 out of 5 stars

Exceptional. My favourite suits

I followed the Instagram page for a while and finally bought 2 suits and they are easily my favourites.
Love the fit and quality is very impressive. Always complimented.
Need to order more

September 2, 2025
Unprompted review
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Reply from Albert Clothing

We are delighted you liked the items you purchases, thank you for your kind words and support!

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Rated 5 out of 5 stars

Ordered during the summer sale and was…

Ordered during the summer sale and was impressed with both the quality and fast delivery. Highly recommend!

August 28, 2025
Unprompted review
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Reply from Albert Clothing

Thank you for your continuous support! We are delighted to hear you had a great experience.

Rated 5 out of 5 stars

Amazing quality, I’m so happy

I don’t usually leave reviews but I recently brought some items from the new Albert collection for my partner and I must say it’s exceeded my expectations. I was worried about it arriving in time for his birthday but it all arrived in good time, I loved the packing and I’m super impressed by the quality. The varsity jacket looks so sharp, he gets compliments every time he wears it.

October 29, 2025
Unprompted review
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Reply from Albert Clothing

We are delighted to hear you had a great experience. Thank you for your good feedback and continuous support!

Rated 5 out of 5 stars

Unique, and I always get compliments wearing!

Unique, and I always get compliments wearing!

I initially bought my husband a co-ord set and a tracksuit, and the quality was so good that I went straight back online to order some pieces for myself! The fabric feels premium, the fit is perfect, and the designs are stylish yet comfortable, some of the items are definitely unisex, which I love.

Customer service was great, responsive and helpful throughout. Overall, I’m super impressed and will definitely be shopping here again. Highly recommend!

August 1, 2025
Unprompted review
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Reply from Albert Clothing

We are very happy to hear about your experience! Thank you for your positive feedback and trust in our brand!

Rated 5 out of 5 stars

Returning customer

As a returning customer making my third purchase, I continue to be impressed by the efficiency of the entire process from placing the order to prompt delivery. Each item I have received has been of exceptional quality, which is why I will confidently continue to shop here.

October 15, 2025
Unprompted review
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Reply from Albert Clothing

Thank you for your continuous support, we are delighted to hear you had a great experience!

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Rated 5 out of 5 stars

Exceeded my expectations

Exceeded my expectations!

I was initially unsure shopping with this brand because of the reviews I had read, but I couldn’t get my eyes off a coat they had, and I really wanted to get it for my boyfriend for Christmas, I literally said what’s the worst that could happen, and honestly the process was so seamless, and I’m very happy I went through with shopping with them.

The quality and fit was amazing, exactly like the pictures. I got my order for him in time, and there was absolutely no issue. Two of his friends made their own orders as well after seeing him in the coat, and they had no issues as well.

November 18, 2024
Unprompted review
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Reply from Albert Clothing

Thank you for your support! We are delighted to hear you and your friends had a great experience.

Rated 5 out of 5 stars

Impressive Experience

Used the company twice now , overall great experience . I love their winter collection . I will definitely order again

October 1, 2025
Unprompted review
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Reply from Albert Clothing

Thank you for your continuous support!

Rated 5 out of 5 stars

Been shopping from Albert for a couple…

Been shopping from Albert for a couple of years
Ran into one shipping issue which was rectified immediately. The clothes are top quality and the service has been good.
Just bought from the new collection, another great suit👌

October 27, 2025
Unprompted review
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Reply from Albert Clothing

Thank you for your positive feedback! We put a lot of effort into resolving issues with our customers' orders, and your feedback means a lot to us.

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Rated 1 out of 5 stars

READ ME!!!

READ ME!!!
Terrible experience!
1. You order.
2. They never send, not even a minor update.
3. Order remains frozen until you leave a smashing comment under every post on IG (which is obviously auto-grown, having ~250k with just 11 posts). Then they swear as if they were about to send an item today or by tomorrow at the latest or make you a refund if you are so impatient (these are actually their words), even attach a screenshot of it being processed (whatever that means), feed you to wait another 24hours.
It has all clear signs of a fraud.
Why didn’t I come here to check their reputation in the first place?
Well, because they were promoted by means of a popular IG influencer.
Wish I could attach screenshots of us chatting. Will save them for competent authorities. Good luck everyone.

October 10, 2025
Unprompted review
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Reply from Albert Clothing

We’re genuinely sorry to hear about your frustration and appreciate the chance to clarify what happened.

Your order was delayed by one day beyond our recommended dispatch time, which we completely understand can be disappointing. When we saw your messages on Instagram, we immediately reached out, offered you a full refund, and processed it right away, which you accepted and received.

We’d also like to address a few points you mentioned. Our Instagram following has grown organically over the past nine years, and we recently archived a large number of older posts as part of a rebrand. We have never used automated growth tools or purchased followers.

We take all feedback seriously and are continuously working to improve communication and dispatch times so that future customers have a smoother experience.

Kind regards,
The Albert Clothing Team

Rated 1 out of 5 stars

I recently ordered what was supposed to…

I recently ordered what was supposed to be a cashmere jumper. Picture looked great and it was a great price. What I received was a 100% polyester jumper which even the cheapest knitwear store would be ashamed to sell. From numerous emails with the store they are insisting that the knitwear company had accidentally put a 100% polyester label inside by mistake and that it really is cashmere!!! They refused to give me a refund, instead offering 20% of the original price. In the end I took it and put it down to a bad experience I could do nothing about because this is a Chinese company, not Australian as stated in their ads.
If I could have given less than 1 star I would have, however my message is give this company a miss. It is a complete scam.

June 2, 2025
Unprompted review

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