I would like to start by saying how much effort went into getting a GORGEOUS dress delivered as quickly as possible for an important event. Professionalism and effort are hard to come by and I was abl... See more
Company replied
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Exceptional customer service from Albinadyla! From start to finish, the team was professional, responsive, and genuinely caring. Every question was answered promptly and clearly, and nothing ever felt... See more
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I just recently bought my prom dress from here, and seeing how beautiful, good quality, and spot on it is, made me so glad with the choice i made. I recommend it to everyone even recommended it to my... See more
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My dress sizing was completely off after providing measurements. Everytime I returned to the chat there was a different person. One person told me to get assistance with lacing the corset and my dress... See more
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Company details
Written by the company
“Albina Dyla” is one of the rarest world brands of luxury handmade clothing. We deliver premium handmade products of the finest embellished fabrics as shiny stones and beads, in style and in line with latest fashion trends. With the highest motivation and craftsmanship, we produce evening gowns, prom dresses, wedding dresses, jumpsuits, costumes and clothing for every occasion. To make it sweeter, we also provide free worldwide shipping for the customers around the world. Still proudly based on Kosovo, with sales in more than 88 countries worldwide, this company has now become a large company, employing more than 300 employees. All of this, from a dedicated group with the motivation and thought that: “The difference is on making things happen”.
Contact info
United States
- albinadyla.com
Breach of guidelines
I loved the dress it was perfectly done…
I loved the dress it was perfectly done everybody at the wedding loved the dress and was asking who made it i gave them the website the team was amazing they gave me update about my dress everyday i will do all my dresses with them
November 22, 2025
Unprompted review
Reply from albinadyla.com
Dear Rafeea,
Thank you so much for sharing your wonderful experience with us! We are truly delighted to hear that you loved your dress and that it was everything you hoped for on such a special day. Knowing that it was admired by everyone at the wedding makes us incredibly happy.
We also appreciate you recommending us to others — it means more than words can express. Our team is thrilled to know that our daily updates and support made you feel confident and taken care of throughout the process.
It would be an absolute pleasure to create more dresses for you in the future. Thank you again for your trust, your kindness, and your beautiful feedback.
Warm regards,
Eriola.
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Absolutely love my outfit so much came…
Absolutely love my outfit so much came so fast always so good thank u
November 21, 2025
Unprompted review
Reply from albinadyla.com
Dear Kathleen,
Thank you so much for your lovely review! We’re thrilled to hear that you loved your outfit and that it arrived quickly. Your support truly means a lot to us. 💖
We can’t wait to serve you again soon!
Warm regards,
Eriola.
DO NOT ORDER CUSTOM DRESSES
DO NOT ORDER CUSTOM DRESSES
My custom dress arrived faulty.
I contacted the team immediately and they confirmed that it was eligible for a refund due to them providing a faulty product. It has taken 4 weeks for their team to being the refund process. They have now said I am not eligible for refund due to their “policies” even though their policy says:
“If you find any defects, damages, or receive the wrong item, contact us immediately so we can resolve the issue.”
Albina Dyla has violated the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010.
They have provided terrible customer service and are breaking the law.
October 22, 2025
Unprompted review
Reply from albinadyla.com
Dear Isabella,
Thank you for bringing your experience to our attention. We sincerely regret that your custom piece arrived with a zipper defect and understand your frustration.
We want to assure you that when you reported the fault, we immediately acknowledged the issue and confirmed your order was eligible for a resolution, fully respecting consumer rights.
To address your concern about the refund delay: we are waiting for the faulty item to be shipped back to our warehouse.
Once the return is confirmed, we can immediately proceed with authorizing your full refund.
Sincerely,
Eriola.
Great customer service from Hana
Great customer service from Hana, very efficient and helpful, love their designs and will definitely purchase from them again ❤️
November 20, 2025
Unprompted review
Reply from albinadyla.com
Dear Hang,
Thank you so much for your kind words! We’re thrilled to hear that Hana could assist you and that you love our designs ❤️. We can’t wait to have the pleasure of serving you again soon!
Warm regards,
Eriola.
Amazing quality dress and great customer service
The team at Albinadyla was great. My dress was amazing and made very well , all the details and pieces were made to perfection! Even when I had questions about sizing, Hana on the team answered them all and was very patient and kind with me. After my order was delivered, Hana reached out to me after to make sure I was happy with my order. I will definitely recommend them and I will be ordering my birthday dress from them next!
October 30, 2025
Unprompted review
Reply from albinadyla.com
Dear Kim,
Thank you so much for your wonderful review! We’re thrilled to hear that you loved your dress and that our team, especially Hana, could assist you so well throughout the process. 💖
Your kind words mean a lot to us, and we’re delighted to know you’ll be trusting us for your birthday dress — we can’t wait to help make it just as special!
Thank you again for recommending us, and we look forward to serving you again soon.
Warm regards,
Eriola.
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Impeccable clothing and service
They were very attentive and professional. Shipping was fast and they were in touch personally from the time the order was placed. The pieces are of exceptional quality and excellently constructed. I love, love them. I will definitely be ordering from them again. I have not worn the pieces as yet but I cannot wait to wear them.
October 29, 2025
Reply from albinadyla.com
Hi Kerry-ann,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you had such a positive experience with us. It means a lot to know that you found our team attentive and professional, and that the shipping process and communication met your expectations.
We’re especially happy that you love the pieces and appreciate their quality and craftsmanship. We can’t wait for you to wear them, and we hope they make you feel absolutely amazing.
We look forward to assisting you again in the future — thank you for choosing us!
Warm regards,
Eriola.
Thank you for your excellent service
Thank you for your excellent service; the shop will be approved for dresses.
October 29, 2025
Reply from albinadyla.com
Dear Alanood,
Thank you so much for your kind words! We truly appreciate your support, and we’re delighted to hear that you’re happy with our service. We look forward to serving you again and providing you with more beautiful dresses.
Best regards,
Eriola from Albina Dyla
Beyond expectations
Customer service were very helpful , I wanted an urgent shipping within 9 days, they were very nice and helpful, received my gown within a week, and I LOVED the dress, it was beyond my expectations, sizes were perfect, it looked like it was custom made for me 😍❤️ Thank you so much, it won’t be my last order
November 16, 2025
Unprompted review
Reply from albinadyla.com
Dear Aliya,
Thank you so much for your wonderful review! We’re truly delighted to hear that your gown arrived on time and that it exceeded your expectations. It makes us incredibly happy to know that the fit was perfect and that you felt the dress was made just for you — that’s exactly the experience we strive to deliver.
We truly appreciate your trust in us, and it was our pleasure to assist with your urgent request. Thank you again for your kind words. We can’t wait to serve you again in the future! ❤️✨
Warm regards,
Eriola from Albina Dyla.
3d Floral beige dress
I was dealing tensor his amazing to order through personally such a great help
After I chose the dress I want I was dealing with Bleona about the dress making throughout the step she showed me the process like wow wow within a few days dress was complete and sent to me I was shocked how beautiful it turned out to be
Bleona Took very good care of me and honestly always does any amazing job
October 30, 2025
Unprompted review
Reply from albinadyla.com
Dear Hebaa,
Thank you so much for your wonderful review! We’re truly delighted to hear that your gown arrived on time and that it exceeded your expectations. It makes us incredibly happy to know that the fit was perfect and that you felt the dress was made just for you — that’s exactly the experience we strive to deliver.
We truly appreciate your trust in us, and it was our pleasure to assist with your urgent request. Thank you again for your kind words. We can’t wait to serve you again in the future! ❤️✨
Warm regards,
Eriola from Albina Dyla
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I had to send my dress back because I…ordered the wrong size.
I had to send my dress back because I ordered the wrong size. They immediately got my replacement dress to me in about a 2 weeks. My dress was absolutely perfect and well designed it fitted me like a glove. This was top notch Customer service and I'm a customer forever. ❤️
November 13, 2025
Unprompted review
Reply from albinadyla.com
Dear costumer,
Thank you so much for your kind review! We’re truly happy to hear that your replacement dress arrived smoothly and that the fit and design were perfect for you. Knowing that it felt like a glove and met your expectations means the world to us.
We’re also grateful for your appreciation of our customer service — we always aim to make every experience easy, fast, and enjoyable. It was our pleasure to assist you throughout the exchange process.
Thank you for your trust and your loyalty. We’re honored to have you as a customer forever. ❤️✨
Warm regards,
Eriola from Albina Dyla
Outstanding Customer Service & Communication
This review is based entirely on my experience with Albina Dyla as a company, because I have not yet received the dress — but their customer service alone deserves recognition.
From the moment I reached out, Genita responded immediately and with so much kindness. Their standard delivery window is 15–30 days, yet when I explained I needed the dress within 10 days, they didn’t hesitate to help. They kept me updated throughout the process, sent photos and a video as soon as the dress was completed, and communicated every detail with such professionalism and warmth.
When my shipment experienced an unexpected customs delay in Tennessee, I asked them for the commercial invoice — they sent it to me almost instantly. Their responsiveness, compassion, and prompt handling of every step has genuinely impressed me.
Albina Dyla (and Genita specifically) has shown:
• exceptional communication
• fast and thoughtful service
• real care for their clients
• patience and professionalism throughout a stressful situation
Although I can’t speak on the dress yet, I can say that their customer service is truly world-class. I highly recommend them based on their integrity, promptness, and the way they go above and beyond for their customers.
A wonderful experience with an amazing team.
-Christina
November 13, 2025
Reply from albinadyla.com
Dear Christina,
Thank you truly for taking the time to share such a thoughtful and detailed review. Even before receiving your dress, your kind words about our service mean more than you know.
We’re delighted to hear that Genita and our team were able to support you every step of the way, especially given the tight timeline and the unexpected customs delay. Providing quick responses, transparent updates, and genuine care is something we strive for with every client, and it’s wonderful to know that this was reflected in your experience.
Your recognition of our communication, professionalism, and dedication is deeply appreciated. We understand how stressful time-sensitive orders can be, and we are grateful for your trust throughout the process.
We can’t wait for you to receive your dress and hope it exceeds your expectations just as much as our service has. Thank you again for choosing us and for recommending Albina Dyla so highly.
Warmest regards,
Eriola from Albina Dyla
I can honestly say it exceeded all my…
I can honestly say it exceeded all my expectations. The collection of dresses is simply stunning, each piece is a work of art, showcasing impeccable craftsmanship and attention to detail. The fabrics are luxurious, and the designs are both timeless and fashion-forward, making it the perfect destination for anyone looking for something special.
A big shout-out to Eriola for her incredible help throughout my experience. She was attentive, knowledgeable, and so patient in helping me find the perfect dress. I felt truly cared for and supported from start to finish.
If you're looking for elegance, quality, and an exceptional shopping experience, I cannot recommend this shop enough.
November 12, 2025
Unprompted review
Reply from albinadyla.com
Dear Nikta,
Thank you so much for your wonderful review! We are thrilled to hear that your experience with Albina Dyla exceeded your expectations. Knowing that our collection, craftsmanship, and attention to detail resonated with you means the world to us.
Eriola and our team are delighted to have been able to support you throughout your journey and ensure you felt cared for every step of the way. Your kind words truly motivate us to continue providing the highest level of service and exceptional shopping experiences.
We can’t wait to welcome you back for your next special occasion!
Warm regards,
Eriola from Albina Dyla
They were very responsive and a top of…
They were very responsive and a top of everything. The two top I got were very stylish and unique.
October 16, 2025
Unprompted review
Reply from albinadyla.com
Dear Haleh,
Thank you so much for your kind words! We’re thrilled to hear that you loved the tops and found them stylish and unique. It means a lot to us that our team could provide attentive and responsive service throughout your experience.
We look forward to helping you find more special pieces in the future!
Warm regards,
Eriola from Albina Dyla
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I ABSOLUTELY LOVE MY DRESS!
I ABSOLUTELY LOVE MY DRESS!! The Albina Dyla team has given absolutely impeccable service going above and beyond I am beyond thrilled with my purchase! From the moment I opened the package, I could tell how much care and craftsmanship went into every detail. The dress is absolutely stunning!
What really touched me was the handwritten note tucked inside the box. It’s rare to see such genuine thoughtfulness these days, and it made the experience feel so personal and special.
Thank you for creating something so beautiful and for making the shopping experience feel so heartfelt. I can’t wait to order again! 💖
October 20, 2025
Reply from albinadyla.com
Dear Madison,
Thank you so much for your heartfelt review! We are overjoyed to hear how much you love your dress and that our team could make your experience so special. Knowing that the craftsmanship, care, and even the little handwritten note touched you means the world to us.
Your kind words inspire us to continue creating beautiful pieces and providing a personal, heartfelt experience for every client. We can’t wait to welcome you back for your next order! 💖
Warm regards,
Eriola from Albina Dyla
BEWARE!!!!
BEWARE!!!!! I ordered a dress, they sent a video and it was NOTHING like the dress in the pics on the online shop. I told them to not send it and to refund me. They sent it anyways, it arrived… Was so cheaply made, stitching coming undone! They sent me a return label, I returned it. The website says 30 days return. They didn’t refund me, AND they have the dress I paid for.. I literally got scammed. They have completely gone dark and have not responded to any of my messages.
I never write reviews, I’m doing so in hopes that future ppl read these and do not get scammed out of hundreds of dollars like me.
October 17, 2025
Reply from albinadyla.com
Dear Whitney,
We are very sorry to hear about your concerns and truly regret any frustration caused. We would like to clarify that, according to our return and refund policy, refunds are processed within 15–30 business days.
By our tracking records, we received the returned product on November 5, and we have been in contact with you regarding a possible replacement dress. We remain committed to resolving this matter directly with you and ensuring your refund is completed promptly.
Please don’t hesitate to reach out so we can finalize the process and make this right.
Warm regards,
Eriola from Albina Dyla
Reply from albinadyla.com
Dear [Customer Name],
Thank you so much for your kind words! We’re delighted to hear that our team made your experience enjoyable. We look forward to assisting you again soon!
Warm regards,
Eriola from Albina Dyla
Don’t make my change in my dress
October 22, 2025
Reply from albinadyla.com
Dear Fahaheel,
Thank you for your message. We want to reassure you that we are in contact with you and actively working to resolve your case. Your preferences regarding the dress are being fully respected throughout this process.
Warm regards,
Eriola from Albina Dyla
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Reply from albinadyla.com
Dear Liliia,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your dress. Your kind words mean so much to us!
Warm regards,
Eriola from Albina Dyla
Fast shipping love the outfit looks…
Fast shipping love the outfit looks exactly like pic thank u Hana!!
November 1, 2025
Unprompted review
Reply from albinadyla.com
Dear Bunny,
Thank you so much for your kind words! We’re thrilled to hear you loved your outfit and that it arrived quickly. Hana and the team really appreciate your feedback!
Warm regards,
Eriola from Albina Dyla
The dress came ripped from one of the…
The dress came ripped from one of the loop holes. The beads kept falling. It’s definitely not worth $1489 plus UPS shipping etc. i have provided photos to the company as well.
It is a beautiful dress but i am disappointed especially for the price.
October 21, 2025
Reply from albinadyla.com
Dear Ruby,
We’re very sorry to hear about the issues with your dress and truly appreciate you sharing your feedback. To resolve this as quickly as possible, please continue the communication with us , so we can review the photos you provided and work with you on a solution.
Thank you for giving us the opportunity to make this right.
Warm regards,
Eriola from Albina Dyla
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