Every experience with Albion has been a positive one. I always know when its coming, the drivers arrive on time and are always helpful, cheerful and efficient. The reps are great - nothing is too much... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been using Albion Pet foods for years. They are a good reliable company who deliver good quality food for our dog. They have a great range of products which are great value for money. Deliver when the... See more
Company replied
Clear communication regarding order status, and speedy delivery... Plus if you need to speak to them on the phone, they're all lovely people, polite and friendly and always helpful
Company replied
The quality of the Albion Pet Foods frozen raw food and treats is superb, and so is their customer service team. The team are always so helpful when I need to amend the quantity or delivery date of... See more
Company replied
Company details
Written by the company
Albion Pet Foods has been established for over 30 years and has a wealth of experience in delivering the highest quality raw working dog food, based on BARF (Biologically Appropriate Raw Food Diet). We genuinely believe that feeding raw food to working dogs, which is free from artificial colouring, fillers, additives and grains, is not only healthier but also closer to their natural diet. We have recently introduced our range of natural, air dried, pure meat treats – free from flavourings and additives, making them a perfect tasty treat for all types of dogs!
Contact info
3B Wellington Road, B50 4JH, Alcester, United Kingdom
- 01386554095
- info@albionpetfoods.co.uk
- albionpetfoods.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fab quality at amazing prices
May 14, 2024
Reply from Albion Pet Foods Ltd
Thank you Lynne for the great feedback! it's very much appreciated
Always very helpful and quick to answer…
Always very helpful and quick to answer any queries great delivery service . Packaging is very similar in different ranges, perhaps bigger font to differentiate the ranges.
May 13, 2024
Reply from Albion Pet Foods Ltd
Thank you for taking the time to leave us a review - we really appreciate it. When we rebranded last year the branding company designed the packing, so each range is represented by a different dog.
Easy transaction
Easy transaction, great puppy food and speedy delivery
What more could i ask for
Thank you Albion Pet Foods
May 13, 2024
Reply from Albion Pet Foods Ltd
Thank you Spencer - we're pleased to hear you pups enjoying our food! 🐶
Very good personalised customer…
Very good personalised customer service.
Website shop product selector is a bit clunky, too many steps to get the product you want.
May 10, 2024
Excellent customer service.
Excellent customer service.
Good variety of quality food that is competitively priced.
May 9, 2024
Reply from Albion Pet Foods Ltd
Thank you very much for leaving us such a great review. We're delighted to hear that you're happy with our service and food 🐾🐾
Reply from Albion Pet Foods Ltd
Thank you for taking the time to leave us a review. We're pleased to hear that your dog enjoys our food - that's the best kind of recommendation -especially from a fussy eater 😊🐕
Bought Albion for years now.
Used Albion ever since my dog was a pup. Would highly recommend the range.
May 8, 2024
Reply from Albion Pet Foods Ltd
Thank you Liz for the great feedback - we're pleased to hear that your dog enjoys his Albion food! 🐕
Reply from Albion Pet Foods Ltd
Thank you for taking the time to leave us such positive feedback - it's very much appreciated.
Dogs love raw food, good quality, well price
My dogs love the raw frozen food and get on well with it, good quality and well priced. The customer support is excellent. Will continue to order regularly.
April 16, 2024
Reply from Albion Pet Foods Ltd
Thank you for leaving us such a great review. We're delighted to hear that your dogs enjoy Albion food - that's the best kind of recommendation! 🐾🐶
Good product
Good product, simple ordering process, efficient delivery . More sustainable packaging would be appreciated.
May 2, 2024
Brilliant
Every time I have ordered from Albion Pet foods it has been a brilliant experience, very easy to deal with and I have always been able to get my orders delivered on my preferred date (even when it was the next day!) great customer service, couldn’t recommend enough. My dog has been on Albion for almost a year now and although a picky eater he never turns his nose up at this food, he has never been so happy and healthy - thankyou Albion 😊😊
April 29, 2024
Reply from Albion Pet Foods Ltd
Thank you for leaving us such a positive review. We're delighted to hear that your dog enjoys his Albion food - thats the best kind of recommendation! 🐾🐶
Excellent customer service, food that our puppy loves
Excellent customer service, and fast delivery. Our dog loves the Puppy chicken food and is doing really well on it.
May 3, 2024
Reply from Albion Pet Foods Ltd
We're delighted to hear that your dog is enjoying his puppy food! 🐕thank you for the great review - we really appreciate it.
Dogs wait for delivery woof woof
My three Dogs love the Treats from Albion Pet Foods, they are reasonably priced and the quality is good, Delivery is quick and on time. They are very well-packed which is good. so many thanks Albion. From Rocky, Sadie, and Ruby.
April 22, 2024
Reply from Albion Pet Foods Ltd
Thank you Marilyn for leaving such a positive review. We're delighted to hear that Rocky, Sadie and Ruby are happy with our treats - thats the best recommendation we can have! Thank you from the Albion Team 🐶
Reply from Albion Pet Foods Ltd
Thank you very much for taking the time to leave us such positive feedback.
Disgruntled, I have used this company sometime…
I have used this company sometime previously with no complaints, but this time, I found the service lacking.
Firstly I was given a delivery time of 7.30 to 8.30 am, I changed plans to be in, at 9.30 i recieved a text to say they will deliver between 1pm and 2pm. At this point after already changing plans i am due to be out and return at 1.30. So i text the number i recieved the messege from to say I will not be in until 1.30. but received no reply. So I tried to return home by 1pm, i then later receive a text to say they will deliver by 12.03. By 12.15 they have delivered with no one in to receive the goods.
5 boxes were left on my door step in the sun in full view of anybody passing, of which they gave me a lovely photo.
I return at 1pm to find the top box of freeflow chicken and tripe all but defrosted.
I have tried to accommodate their timings, but i need consistency.
This lack of service, which you have to pay for, as delivery is not free, is not possible to recommend.
April 11, 2024
Reply from Albion Pet Foods Ltd
I’m very sorry to hear that we’ve messed you around regarding your delivery and all I can do is apologise.
We use a dispatch software called Maxoptra which works the routes out for us and generates all of the automated emails. This is why no one responded when you sent a text, as it doesn’t go to our drivers. You we due to be the 4th delivery of the day. The driver looks like he was stuck in traffic and running an hour late and then for some reason Maxoptra altered the route. If the driver had of let someone in the office know that the route was changed, then we would have contacted you, however we weren’t aware of this until today. I apologise for any inconvenience caused, as we do work hard to try and provide a good service.
Nice size packaging easy to store
Nice size packaging easy to store. Pooches are enjoying at present
March 25, 2024
Reply from Albion Pet Foods Ltd
Thank you for taking the time to leave a review. We're delighted to hear that your fur babies are enjoying our food 🐶
Starter Hamper
Fantastic service. Ordered the hamper online and within hours it was on its way to me. Very good complete food and reasonably priced.
April 2, 2024
Reply from Albion Pet Foods Ltd
Thank you for taking the time to leave us a review. We're pleased to hear that you're happy with our food and service! 🐕
Great Customer Service.
Great customer service prompt delivery and great frozen tripe that my dogs love. Been using this company for few months now and would recommend them.
March 15, 2024
Reply from Albion Pet Foods Ltd
Thank you very much for leaving us such a positive review - it's very much appreciated. We're pleased that your dogs are enjoying our food! 🐕
Great communication and my dogs love…
Great communication and my dogs love this food. Well packaged and still frozen!
Thankyou!
March 25, 2024
Reply from Albion Pet Foods Ltd
We're delighted that your dogs love our food and that you're happy with the service. Thank you 🐾🐾
Helpful team at end of telephone and…
Helpful team at end of telephone and always good delivery
March 12, 2024
Reply from Albion Pet Foods Ltd
Thank you Mary, we really appreciate your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.