Albionshire Car Diagnostics  Reviews 

303
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth online ordering procedures, and overall helpful communication provided throughout every purchase. People consistently note that the automotive diagnostic products are extremely useful, highly reliable, and perform wonderfully for various personal car maintenance tasks. However, some reviewers were not happy with occasional logistical mistakes, such as receiving the wrong product, experiencing delivery damages, or encountering initial software download glitches. Buyers mentioned that dealing with these unexpected problems required contacting support, though staff members worked hard to provide working solutions and replacements.

What people talk about most

Product

Clients share positive opinions on product quality, describing the equipment as fantastic and efficient for... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt and fast shipping times. Many... See more

Service

Customers had positive experiences with service, consistently praising the efficient delivery, prompt... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as friendly, professional, and... See more

Customer service

Users describe positive interactions with customer service, consistently praising the exceptional support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered ANCEL BM700 PRO For BMW / MINI and delivered the next day, works well and diagnosed fault. Overall very impressed with company, the communication, delivery and the product. Would definitely u... See more

Rated 5 out of 5 stars

I cant say enough good things about this company, the equipment, delivery and accessibility to information after purchase was first class. Always contactable by e mail or phone. Don't waste your tim... See more

Rated 5 out of 5 stars

I purchased an iCarsoft V3.0 from these guys as there was no in car menu option to wind back the EPB rear calipers to enable brake pad replacement. I had concerns as to whether the unit would functio... See more

Rated 5 out of 5 stars

I first purchased a CR MAX scanner to cover different vehicle types. l quickly discovered that the unit didn’t cover all issues. After several phone conversations and emails, John was really helpf... See more


Company details

  1. Car Equipment Accessories Store
  2. Car Service

Written by the company

As the UK’s leading supplier of car diagnostic tools, we are dedicated to serving both garage professionals and DIY enthusiasts. Our mission is simple: to make independent high-grade dealer-level diagnostic tools accessible to all, ensuring garage professionals can get work done efficiently and reliably whilst empowering DIYers to tackle some repairs on their own.


Contact info

5.0

Excellent

TrustScore 5 out of 5

303 reviews

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5.0

All reviews

(303)

128 reviews in the last 12 months

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Rated 5 out of 5 stars

Well what can I say

Well what can I say, John is one of a kind,Really goes out of his way to help people. If you have a problem he will sort it .His ethos is 100% customer satisfaction all the way.
Would recommend ALBIONSHIRE CAR DIAGNOSTICS every time

April 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Professional and knowledgeable

Great to talk to the owner of the company, very professional and knowledgable. Gave me confidence. I ordered an Icarsoft CR Max scanner after my Cousin bought one.
Can't wait to use it. 😁

April 14, 2026
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Rated 5 out of 5 stars

Excellent Choice

The Ancel VD700 ordered from Albionshire for a good price worked well for pairing the replacement battery for my 2013 Golf tdi Bluemotion. Ordering was easy and delivery was fast. I will definitely order from Albionshire again for any other equipment in the future.

April 10, 2026
Rated 5 out of 5 stars

Amazing communication.

Purchasing and choosing was simple delivered promptly. Where this company differs is when there is an issue , I reached out to them over a bank holiday weekend and was not expecting a response until the following working days but no I had a very helpful response from John the same day and although the issue could not be resolved without spending a lot more on a different diagnostic tool they have offered a full refund for the original tool I purchased.

March 6, 2026
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Rated 5 out of 5 stars

Great service

Albionshire Car Diagnostics came up in a Google search when looking for a particular diagnostic tool. Cheaper than the manufacturers website. Easy to order, kept up to date by email and delivered when they said it would. Also found them on YouTube reviewing the tool which really good and helpful.

March 21, 2026
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Rated 5 out of 5 stars

John is amazing

I had a problem with my ancel ds600 not connecting to a car due to firmwear issue.i contacted John who was amazing and within hours the problem was sorted.

March 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Good customer service

Before ordering I emailed for some advice, John quickly responded answering my questions.
Ordered online arrived in a couple of days using standard delivery.
Just got to learn how to use it.

February 26, 2026
Rated 5 out of 5 stars

Ancel VD700

After one failed attempt to purchase a VD700 elsewhere I decided, after much blurb reading, to select Albionshire Car Diagnostics. They were not the cheapest but their web convinced me they were the way to go. Ordering was very easy though they do show Paypal as a form of payment but at checkout it was not an option. My order was confirmed within minutes and the unit shipped the following day. Albionshire state in their blurb that they will provide a tracking number but they did not, so I had to request it. This said they did reply immediately with the tracking number. The unit arrived the next day and its software has been updated. I have used it a few times already and it is a very good, useful, tool. Thank you Albionshire.

February 22, 2026

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