I'm a very happy user of almost 20 years - having made photobooks & canvas prints. Great product, easy to use with lots of guidance. Australian company. Online & phone support if required very res... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used them many times, quality is good. If a little on the pricey side you definitely get what you pay for. Album interface is easy to use and upload speeds are actually improved on previous years... See more
Company replied
I've made many albums with Albumworks and enjoy the process. The service is prompt and the product quality good. I enjoy sharing the albums on line with friends and family. The cost can be daunting fo... See more
Company replied
I've been using Albumworks for many years and have never had a problem with any of their products. All have been top quality and delivered in a timely manner. Their program is easy to use and has exce... See more
Company replied
Company details
About albumworks
Written by the company
We began in 2006 as a little company with a passion for making beautiful Photo Books. Since then we have grown to be one of the biggest and most loved Photo Book companies in Australia. We believe that every page of your story should be treated with utmost care, and captured in the highest quality.
With a highly trained, local Customer Service team here to help you every step of the way, making a Photo Book has never been so easy.
Quality Guarantee
If you’re not 100% happy with your product, we promise to do everything we can to help!
All albumworks products come with our very own seal of Guaranteed Quality.
If there is a reason you’re not 100% happy with your product, please get in touch with our friendly customer service team. We promise do everything we can to help. We’re proud of our products and we know you’ll love them.
Contact info
Level 2, 696 Bourke St, 3000, Melbourne, Australia
- 1300 553 448
- service@albumworks.com.au
- albumworks.com.au
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality of the books that I have…
The quality of the books that I have completed to date from Albumworks, is equal to or better than Momento whom I used until their demise a year or so ago.
I also appreciate the Albumworks "help line" whom have been great to deal with.
Regards Peter Dearle
May 6, 2026
Reply from albumworks
Hi Peter,
Thank you for the wonderful review regarding our quality and service team. If there is anything we can do to improve your rating to 5 stars, please let us know.
Albumworks is easy to use
Albumworks is easy to use. Great instructions on the internet when you need something clarified. Love the final product
May 8, 2026
Reply from albumworks
Hi Neil,
Thank you so much for the 5-star review! We're thrilled to hear that you found Albumworks easy to use and that our online instructions were helpful whenever you needed clarification.
Best Photo book company.
As always Albumworks has given me an absolutely top quality book at a reasonable price. Their customer service is second to none and I wouldn’t use any other company. Thank you Albumworks.
May 8, 2026
Reply from albumworks
Hi Kathryn,
Thank you so much for the wonderful review! We are absolutely thrilled to hear that you love the quality of your photo book and that our customer service has looked after you so well.
The finished product is unbelievable
The finished product is unbelievable, the quality of the finish, the packaging etc second to none.
May 7, 2026
Reply from albumworks
Hi Hocks,
Thanks for the amazing 5-star review! We're delighted that the quality and packaging exceeded your expectations.
Best Service
I've been using Albumworks for many years and have never had a problem with any of their products. All have been top quality and delivered in a timely manner. Their program is easy to use and has excellent functionality. Their staff are second to none, phones are answered promptly and if no-one is available call-back requests are always quickly attended to. Staff knowledge, friendliness and helpfulness couldn't be better. I thoroughly recommend Albumworks.
May 6, 2026
Reply from albumworks
Hi Bruce,
Thank you so much for your loyal support over the years! We're thrilled to hear that you love our products, find the program easy to use, and always receive great support from our team. We truly appreciate the recommendation!
Beautifully presented albums.
May 7, 2026
Reply from albumworks
Hi James,
Thank you for the amazing review. We look forward to assisting you with your next project.
Reply from albumworks
Hi Cathalina,
Thank you for the 5-star review! We are so glad to hear you found our software easy to use and enjoyed the quick turnaround time.
Very nicely presented way to display…
Very nicely presented way to display our holiday photos
May 5, 2026
Reply from albumworks
Hi Robin,
Thank you for sharing your feedback, Robin. We're delighted that you love how your holiday photos turned out!
Reply from albumworks
Hi Janice,
Thank you so much for the lovely review! We are thrilled to hear that you love your holiday albums.
Love this product from start to finish
Love this product from start to finish. Album arrived 5 business days after ordering and I am thrilled with the print quality and finish. Couldn't recommend more highly.
May 5, 2026
Reply from albumworks
Hi Kristen,
Thank you so much for the wonderful review! We are thrilled to hear that you love your album and that it arrived so quickly.
prompt professional quality product
April 20, 2026
Reply from albumworks
Hi,
Thank you for the excellent review. We can't wait to hear from you again soon.
My "go to" photobook maker
My "go to" photobook maker - is easy to use, versatile and offers plenty of useful options that enhance user creativity. It is backed by a friendly and very professional customer service team. Also, I cannot fault the printers who consistently produce high-quality photobooks - I have never had to wait long for the finished product to arrive at my front door. Highly recommended.
April 30, 2026
Reply from albumworks
Thanks, David! We’re thrilled you enjoy our creative options and fast shipping. Hearing that you love our service and print quality means the world to us!
The albums that i have completed have been fabulous - am very happy with the results
The albums that i have completed have turned out well - i am happy with my end results and hopefully my family will appreciate in the yers to come the memories i have created.
April 14, 2026
Reply from albumworks
Thanks for sharing, Wendy! We love helping you create lasting memories, and we’re sure your family will absolutely treasure the beautiful albums you made.
Good quality product
Good quality product with clear sharp photos good value, can set things out how I want them, easy to order, prompt service. A beautiful way to save the memories… I love my books.
April 30, 2026
Reply from albumworks
Hi Wendy,
Thank you for the lovely review! We’re so glad you enjoyed the layout flexibility and the qualty of your latest albums..
I like the helpful staff if I have any…
I like the helpful staff if I have any questions during the design stage.
I like the ease of ordering and I like the prompt delivery of my book.
April 16, 2026
Reply from albumworks
Hi Bronwyn,
Thank you so much for your kind words! We’re thrilled to hear that you found our design team helpful and the ordering process easy.
Simple but flexible
Easy to use but still very customisable. Great customer support - rang with a query and was answered in seconds. The final step of choosing and ordering the product one wants could be improved. Could be much clearer and simpler.
April 29, 2026
Reply from albumworks
Hi Andrea,
Thank you for the 5-star review! We're glad you enjoyed our design flexibility and that our support team could help you so quickly. We also appreciate your feedback regarding the checkout process.
I have stuck with albumworks for nearly…
I have stuck with albumworks for nearly 30 years.
Your online program is great allowing users to create exceptional products. Your backup and production quality will always keep me coming back.
April 29, 2026
Reply from albumworks
Hi Paul,
Thank you for your loyalty all these years. It’s wonderful to hear that our software and production quality continue to meet your standards.
Speed and accuracy in printing
April 29, 2026
Reply from albumworks
Hi Keith,
Thank you for taking the time to leave such an amazing review.
Proudly made in Oz
Being an Australian company was a deciding factor for me when I chose Albumworks and I am thrilled with the album I subsequently made. I note also how easy it is to contact the company and have highly recommended Albumworks to others.
April 23, 2026
Reply from albumworks
Hi Irene,
Thank you so much for the lovely review! We’re thrilled to hear that you are happy with your new album and that you found our team easy to reach. It’s wonderful to know you had such a positive experience.
Fabulous service
Fabulous service - staff were able to help with a few questions regarding my photobook.
Extremely happy with the quality and overall product.
April 23, 2026
Reply from albumworks
Hi Lisa,
Thank you for the kind words, Lisa! We are so glad our staff could assist you with your album and that the quality met your expectations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.