Banner for Aldeburgh Coastal Cottages

Aldeburgh Coastal Cottages Reviews 

407
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic coastal locations close to the beach and local town amenities, along with beautifully clean, comfortable, and well-equipped accommodations. People also deeply appreciate the friendly staff and the simple, efficient booking process that makes planning holidays completely stress-free. Some reviewers were not happy with maintenance, noting minor wear and tear such as uncomfortable beds, scuffed carpets, or properties needing a general refresh. A few visitors occasionally mentioned minor inconveniences regarding parking spaces or missing room items, but overall remained very satisfied with their relaxing holiday stays.

What people talk about most

Location

Customers had positive experiences with location, highlighting the incredible convenience and proximity to... See more

Facilities

Reviewers highlight positive aspects of facilities, noting that properties are consistently clean,... See more

Quality

Users describe positive interactions with quality, consistently highlighting immaculate, well-equipped, and... See more

Staff

People report overwhelmingly positive experiences with the staff, frequently highlighting their helpful,... See more

Booking process

Consumers find booking process to be positive and straightforward. Reviewers frequently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good selection of accommodation at competitive prices. Easy booking and payment system. Stayed at Sea Cloud in Aldeburgh which was very clean, comfortable and well equipped. Site was very quiet and wi... See more

Rated 5 out of 5 stars

Great holiday let. Spotlessly clean. Well appointed and very spacious and comfortable. Would absolutely stay again. The only downside was the resident in a neighbouring cottage continuousl... See more

Rated 5 out of 5 stars

Beautiful, clean, well-equipped and spacious apartment. Great views from the turret room, which was a wonderful place for a sundown drink. Excellent location with less than five minutes' walk to the... See more

Rated 5 out of 5 stars

Lovely place to stay. Well equipped and spacious and fantastic High St location (with all that implies in terms of convenience and access). Parking not really an issue so long as you don’t mind a sho... See more


Company details

  1. Self-Catering Accommodation

About Aldeburgh Coastal Cottages

Written by the company

With over 200 beautiful holiday cottages based in and around the stunning Suffolk Heritage Coast, Aldeburgh Coastal Cottages is here to help you find your perfect self-catering holiday on England’s east coast.

Beachfront, coastal or countryside we can help you find the holiday of your dreams. Whether you’re seeking a holiday home with amazing views of the sea, stunning cottages in the heart of a coastal town, a cosy romantic getaway or a property large enough for the family to get together, we have something to offer you.

Our skilled team is made up entirely of local people whose passion is based on a shared love of the area and who have over thirty years experience in the holiday cottage industry. We know our properties inside out as well as the beautiful county of Suffolk in which they are located.

We can provide you with recommendations of wonderful places to eat, great days out for children and the best walks in the area, all you have to do is ask.

Contact info

4.8

Excellent

TrustScore 5 out of 5

407 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(407)

306 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A great location.

It was great to get a call to say the accommodation was ready early, a nice personal touch. The flat had everything we needed, a parking space too, and in a great location.

July 14, 2026
Rated 5 out of 5 stars

Highly recommend

The staff, particularly Angela and Grace, at Aldeburgh Coastal Cottages, were extremely helpful in addressing a change of venue, swiftly, competently and professionally. Communication excellent throughout. Will definitely use their services again!

July 8, 2026
Rated 5 out of 5 stars

Brilliant week again!

Very nice cottage where I have stayed several times. Only problem was no blue bin but the lovely Hospice shop found me a huge bag to use as a blue bin.
Aldeburgh Coastal are always so prompt at sending someone out if there is a problem. Aldeburgh Coastal are always there to help and the staff are great. Nothing is too much trouble.

July 15, 2026
Rated 5 out of 5 stars

Angela was extremely helpful

Angela was extremely helpful. She swiftly responded to our request for alternate accommodation and went out of her way to make everything work for us. Communication was excellent. We would have no hesitation about using Aldeburgh Costal Cottages again.

July 14, 2026
Rated 4 out of 5 stars

Great location for a large group

Excellent communication. The property was large, with easy access. Very comfortable beds. Could do with some cosmetic upgrade here and there. Plenty of hot water and excellent en suite facilities.

July 3, 2026
Rated 5 out of 5 stars

Great Customer Care

Each time I book with you I experience helpful and responsive staff who solve queries and any dilemma quickly. I am grateful for your customer care. The accommodation for our latest visit was excellent, it was comfortable and thoughtfully furnished. We had a very happy week and you will be my first contact for the next visit to Aldeburgh.

July 14, 2026
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Very responsive to any questions in advance and respond quickly to any issues that crop up whilst staying in accommodation. Have used them 5 times over the years. Have stayed in 4 different properties. Accommodation always clean, tidy and well-equipped.
Find that properties are fairly priced. Love Suffolk!

July 13, 2026
Rated 4 out of 5 stars

Spacious with parking

The 'cottage' is very close to all amenities with parking, a great benefit. The property is spacious and the main bedroom is a delight.
We suggest it could benefit from a little TLC. The shower cubicle does not enjoy a basket for soap, hair wash etc, the garden is somewhat overgrown, reminded us of Quatermass, but a very pleasant outlook and very private. We hope to return.

July 12, 2026
Aldeburgh Coastal Cottages logo

Reply from Aldeburgh Coastal Cottages

Hi,

Thank you for your lovely review and for the constructive feedback regarding Shell Cottage. We are delighted that you enjoyed your stay.

Your comments regarding the shower and the garden have been noted and we will be looking into these areas as part of ongoing maintenance. Feedback like yours is invaluable in helping us enhance our properties for future guests.

Thank you again for staying with us. We look forward to welcoming you back in the future.

Kind regards,
Grace
Aldeburgh Coastal Cottages

Rated 5 out of 5 stars

It was refreshing to deal with a local…

It was refreshing to deal with a local company instead of a big national/global platform. Aldeburgh Coastal Cottages did everything that the big companies do but with the added local knowledge and extra touches that made the whole experience better. For example, they called me on the day of arrival to say that the cottage was ready for me and I could check in as soon as I liked. As I was already in the town, this allowed me to get in 3-4 hours earlier. I would definitely use this company again and would encourage others to do so. If we lose these smaller local companies, we will only have the big impersonal platforms left.

June 22, 2026
Rated 5 out of 5 stars

Great service and a lovely cottage.

Great service and a lovely cottage.

We have stayed in this cottage two years in a row, firstly booked with Booking.com, but then directly with Aldeburgh Coastal Cottages. The communications were clear and the payments happened without any problems. We will stay here again. Thank you!

July 9, 2026
Rated 5 out of 5 stars

East farm cottages kelsale…

We stayed at East farm cottages kelsale 25/06/2026 - 29/06/2026 we booked it to have a 50th Birthday gathering there we had a lovely stay was pefect. Everything clean and tidy. Weather was absolutely perfect was abit too hot really, but didn't spoil it. We stayed in the Dairy. Nice and quiet area. We have also booked for xmas 2026. It was actually very nice to have the use of the swimming pool too. Grounds all kept nice and tidy. Thankyou once again.

June 29, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look