Alensa Reviews 1,832

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I ordered my contact lenses one day, received confirmation emails immediately then received the lenses by DPD the next morning. The order also included free delivery! It could not have been better!

Rated 5 out of 5 stars

This company is a real gem. They deliver fast (within 24h in Vienna) and have really low prices. They have also a big variety of contact lenses, one cannot easily find in the market

Company replied

Rated 5 out of 5 stars

Schnelle lieferung. Fast delivery and easy to find the product in the website.

Company replied

Rated 5 out of 5 stars

I placed my first order with Alensa last week and an extremely delighted with the experience. The website is user friendly, very easy to place the order. Delivery was with dpd. It was on time and in a... See more

Company replied

Company details

  1. Sunglasses Store
  2. Contact Lenses Supplier
  3. Glasses Store

About Alensa

Written by the company

Gratis Versand für Kontaktlinsen, Brillen und Sonnenbrille sowie für andere Produkte über 69€
Der Versand ist für alle Bestellungen mit DPD und über 69€ gratis. Bei allen anderen Bestellungen beträgt er ab 3.69€. Für Kontaktlinsen, Brillen und Sonnebrillen ist der Versand mit DPD prinzipiell gratis. Jede Bestellung erhält eine Sendungsverfolgungsnummer. Die meisten Bestellungen werden in weniger als 2 Werktagen zugestellt.

Gratis Geschenke bei Bestellungen über 80€
Wählen Sie ein tolles Geschenk für jede Bestellung von 80€ oder mehr. Die Geschenke wechseln oft, es lohnt sich also dran zu bleiben.

Schneller Versand
Wir bearbeiten über 200.000 Bestellungen jeden Monat und sind stolz darauf fast 98% aller Bestellungen am selben Tag versenden zu können.

Immer Niedrigpreise
Wir sind bestrebt, Ihnen den günstigsten Preis auf dem Markt zu bieten, und wenn Sie ein besseres Angebot finden, werden wir mit ihm gleichziehen.

Die No.1 der europäischen Kontaktlinsenlieferanten
Wir sind stolz darauf, das größte Lager an Kontaktlinsen und deren Zubehör in Europa zu haben, was es uns ermöglicht, niedrige Preise und einen perfekten Service durch sofortigen Versand anbieten zu können.

Brillenrahmen hoher Qualität
Wir führen ausschließlich Originalprodukte aller großen Hersteller. Unser Online-Shop bietet mehr als 19.000 Brillen- und Sonnenbrillenmodelle von mehr als 80 Marken, darunter Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger und Prada. Wir haben alle Fassungen auf Lager und können sie sofort versenden.

TOP Qualität bei Brillengläsern
Wir lassen alle Brillengläser in Europa für Sie anfertigen. Dabei arbeiten wir mit weltweit führenden Glasherstellern wie Zeiss, Adrial oder Essilor zusammen. Unsere Optiker:innen halten die höchsten Standards bei der Herstellung und Montage von Brillengläsern mit Stärke ein.

Alensa.at
Das Wissen und die Erfahrung, die wir in 20 Jahren auf dem Markt gesammelt haben, haben uns geholfen, einen umfangreichen Produktkatalog, ein engagiertes Kundendienstteam und Millionen zufriedener Kunden aufzubauen.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Schnelle lieferung

Schnelle lieferung. Fast delivery and easy to find the product in the website.

June 3, 2026
Alensa logo

Reply from Alensa

Guten Tag,

Thank you very much for your positive feedback — we are very pleased to hear that you received your delivery quickly and were able to find the product you were looking for easily on our website.
That is exactly what we want to offer our customers at Alensa: an uncomplicated ordering process and reliable delivery.

We look forward to serving you again.

Best regards,
Lukas
Alensa Customer Care Team

Rated 5 out of 5 stars

Prices ok and fast delivery

Prices ok and fast delivery

May 27, 2026
Alensa logo

Reply from Alensa

Thanks, Dayana! Really glad the pricing and delivery speed hit the mark. That's what we always aim for.
We look forward to seeing you again at Alensa.

Best regards,
Lukas
Alensa Customer Care Team

Rated 5 out of 5 stars

Very efficient

Very efficient, very fast and very reliable

April 28, 2026
Alensa logo

Reply from Alensa

Hello Susan,

thank you for your positive feedback.
We are happy that you are satisfied with your purchase from us.

Your Alensa-team

Rated 5 out of 5 stars

I love ordering here!

I love ordering here!
It's quick and has a great money-value and the delivery is quick. Once I found the company, I stopped ordering lenses elsewhere

March 23, 2026
Unprompted review
Alensa logo

Reply from Alensa

Thank you so much, Katharina! We're really happy to hear that you love shopping with us — great value and speedy delivery are what we always aim for. We look forward to your next order! Kind regards, Your Alensa Team

Rated 5 out of 5 stars

Easy ordering and quick delivery

Easy ordering; fast delivery of lenses despite my "rare" prescription. Recommended

October 21, 2025
Alensa logo

Reply from Alensa

Hello,

thank you for your positive feedback.
We are happy that you are satisfied with your purchase from us and appreciate it.

Your Alensa-team

Rated 5 out of 5 stars

Super Fast Shipping!

The selection is great, the prices are good, and the shipping is lightning fast!

November 26, 2025
Alensa logo

Reply from Alensa

Hello,

thank you for your positive feedback.
We are happy that your purchase went well and you are satisfied with us.

Your Alensa-team

Rated 5 out of 5 stars

Fast delivery

Fast delivery
Best product

November 20, 2025
Alensa logo

Reply from Alensa

Hello,

thank you for your positive feedback.
We are happy that your purchase went quick and well and you are satisfied with us.

Your Alensa-team

Rated 5 out of 5 stars

This company is a real gem

This company is a real gem. They deliver fast (within 24h in Vienna) and have really low prices. They have also a big variety of contact lenses, one cannot easily find in the market

October 29, 2025
Alensa logo

Reply from Alensa

Hello Patty,

thank you for your nice feedback.
We are happy that you are satisfied with our services.

Your Alensa-team

Rated 5 out of 5 stars

Fast shipping

Fast shipping, great price

October 6, 2025
Alensa logo

Reply from Alensa

Hello Stas,

thank you for your feedback.
We are happy that your purchase with us went smoothly and quickly.

Your Alensa-team

Rated 5 out of 5 stars

I'm already 3 years with Alensa

Count on swift, free delivery every time, and snag the best prices on the market!

September 18, 2025
Alensa logo

Reply from Alensa

Hello Patty,

thank you for your positive feedback.
We are happy that you are satisfied with your purchase from us.

Your Alensa-team

Rated 1 out of 5 stars

Your shipping company

Your shipping company, dpd, did not deliver the package to my apartment. Instead, as is common, they deposit it directly in a local pick-up store. They do not even attempt to deliver the package. It seems that it is more convenient and economical for them to not deliver. So please do not indicate on your orders that dpd will deliver to your apartment any longer. Or change delivery service to a more reliable and honest one. Thanks.

September 3, 2025
Alensa logo

Reply from Alensa

Hello Hoyaman,

thank you for your feedback.
We apologize for the inconvenience caused by the delivery of your package by DPD.
We will pass your comments on to DPD, and you can always choose another delivery option with your next order.

Your Alensa-Team

Rated 5 out of 5 stars

very pleasant experience

simply, everything was great from beginning till the end of the order. prices are great, please keep them that way. easy, fast, simple it was a pleasure to shop with ALENSA

October 5, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look