Have used this company a few times now. Best price and usually received in 3-5 days. Haven’t had any issues yet, so can’t comment on customer service, but they do keep in touch via email once order pl... See more
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Review summary
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I’ve used Alensa only through searching for contact lenses online and found this company Their prices and products are excellent and service althougha faster delivery would be better as takes at l... See more
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Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive th... See more
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I found BioMedics 1 day contact lenses here for a great price. For some reason, it became harder to find these particular contacts elsewhere in different packs (30, 60, 90), but Alensa seems to always... See more
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Company details
About Alensa.co.uk
Written by the company
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Contact info
Alensa.co.uk Zuzana Valla (EXPANDECO) 63B Hardinge Road , TN24 8HB, Ashford, Kent, United Kingdom
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4.3
Excellent
4K reviews
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Reply from Alensa.co.uk
Hi Sarah,
Thank you for your feedback. We are sincerely sorry to hear that your order has not arrived as quickly as expected.
We understand how important prompt delivery is, and we apologize for any frustration this delay has caused. We appreciate your patience and will work hard to ensure your next experience is much smoother.
Kind Regards,
Alensa Team
Good price and quick delivery
February 23, 2026
Reply from Alensa.co.uk
We're happy to hear that you received your order quickly and at a good price. Thank you for your positive feedback!
Great Deliveries fast
Great Deliveries fast
Easy to order/ re order
Good choice quality
Good value
February 23, 2026
Reply from Alensa.co.uk
We're happy to hear that you had a great experience with our fast deliveries, easy ordering, good quality choices, and good value. Thank you for your positive feedback!
Excellent service and very prompt…
Excellent service and very prompt delivery. Thank you.
February 23, 2026
Reply from Alensa.co.uk
We're happy to hear that you received excellent service and prompt delivery! Thank you for taking the time to leave us this positive feedback.
The worst online experience I've ever had…
The worst experience I've ever had buying something online! Avoid at all costs! I was repeatedly lied to about the status of my order, which was seriously delayed. Customer service was appalling - rude, inconsiderate and seemed to go out of his way to make things worse. I wasn't allowed to make changes to the order when I requested a small correction to my prescription just 9 hours after placing it - I was lied to and told it was being produced already. Then, almonst a month later, the order still hadn't been sent so I requested to cancel. I was told that wasn't possible, there had been delays with ordering the frame (even though I had been told it was already being produced the day after purchase!) and despite it being almost a month since I placed the order. I was given more nonsense lies. I told Alensa not to send it at that point and that I wanted a refund, but they sent it anyway, despite replying to those emails. When I sent it back in the end 1/3 of what I paid was deducted from my refund for the prescription, and I had to pay return postage, even though none of this was my fault.
Please save yourselves from this appalling and disgusting company, look elsewhere!!
Zero stars
January 20, 2026
Unprompted review
Reply from Alensa.co.uk
Dear Lily,
we are sorry to hear that you've had such awful experience with our service, and we do apologize deeply for the inconveniences caused. In order to further look into the problem, please, send us an email with your order number at info@alensa.co.uk. We will be happy to take it from there on to ensure a more satisfying outcome.
Reply from Alensa.co.uk
Dear Sian,
thank you for your review. We do apologize for the longevity of the delivery, however, the courier of your choice delivers within 5 business days, which is also stated on the website. We see that your order has been shipped on 20th and delivered on 25th, which is within the advertised timeframe. For any future orders , we recommend you select some of our express courier options in case you need your order urgently.
Reply from Alensa.co.uk
We're happy to hear that you received your order quickly and found it to be a good value. Thank you for your positive feedback!
Easy ordering system, fast delivery
Easy ordering system. Ordered on the 11th and arrived on the 14th. I chose for them to be delivered to an in post locker. So a very quick reliable service, at a fair price.
To compare I also ordered a different type of lenses from my supermarket on the 11th (as they do my tests for free of if I ordered once per year). It is now the 26th and they have still not arrived!
So Alensa deliver and fast, I would prefer to order from them.
February 11, 2026
Reply from Alensa.co.uk
Good day,
Thank you for taking the time to share your experience, Mrs. Plum. It is great to hear that your order arrived so quickly and that our service met your expectations. Your comparison really does mean a lot to us. We hope to welcome you back soon for your next order.
Kind Regards,
Customer Service Team
SUCKS: TOPVUE AIR FOR ASTIGMATISM (3 LENSES)
Ordered the recommended TOPVUE AIR FOR ASTIGMATISM (3 LENSES). Couldn't wear more than an hour as it is very thick and hurts my eyes. as I have opened one box I can't return it.
I have been using Biofinity Toric and had to order it from another website immediately.
The service was fast though.
February 12, 2026
Unprompted review
Reply from Alensa.co.uk
Hi Abhisek,
Thank you for your feedback.
We’re sorry to hear that TopVue Air for Astigmatism did not feel comfortable for you. These lenses are monthly silicone-hydrogel lenses with high oxygen permeability and 45% water content, designed to provide breathability and stable vision for astigmatism correction.
However, comfort and thickness perception can vary from person to person, especially when switching from another brand such as Biofinity Toric, as different materials and stabilization designs can feel quite different on the eye.
For this reason, we always recommend consulting your ophthalmologist or eye care specialist before changing to a new brand of contact lenses to ensure the best fit and overall eye health.
Regarding returns, while opened boxes are generally non-returnable for hygiene reasons, you may be eligible for our Money Back Guarantee. We encourage you to check the conditions on our website here: https://bit.ly/4aELfgJ. If you believe your order qualifies or if you would like us to look into your case individually, please don’t hesitate to contact us (info@alensa.co.uk)— we’ll be happy to assist you.
We’re pleased to hear that you were satisfied with the delivery speed, and we truly appreciate you taking the time to share your experience.
Kind Regards,
Customer Service Team
Use them for a long time now
Use them for a long time now. Always very fast and reliable.
February 23, 2026
Unprompted review
Reply from Alensa.co.uk
Hi Basia,
Thank you very much for your kind review.
We’re delighted to hear that you’ve been using us for a long time and that you find our service fast and reliable. Providing quick dispatch and dependable delivery is something we truly focus on, so it’s great to know it’s making a difference.
We really appreciate your continued trust in us and look forward to serving you again in the future.
Kind regards,
Customer Service Team
Reply from Alensa.co.uk
Good evening,
Thank you, Paul. We are delighted to hear you are happy with both our pricing and delivery. Short and to the point — just the way we like it. We hope to see you back with us again soon!
Kind regards,
Customer service Team
Excellent product and fast delivery
Excellent product and fast delivery. Will defiantly use again.
February 5, 2026
Reply from Alensa.co.uk
Good evening,
Thank you for your kind words, Ian. It is great to hear that both the product and delivery lived up to expectations. We will always aim to keep that standard consistent for you. We hope to see your next order soon.
Kind regards,
Customer Service Team
Not a great company to use really.
Not a great company to use really.. ordered on 13Jan and did receive confirmation and the glasses were delivered on the 20th. On trying the lenses were wrong and after the initial call saying I had the right lenses, the second call they admitted they had fitted the wrong ones so I sent back the day after. I have called twice now and I am still waiting for the correct replacements..
February 4, 2026
Unprompted review
Reply from Alensa.co.uk
Dear Mitch,
we are sorry to hear that you had issues with glasses produced by us, and we do apologize deeply. We have received your glasses back just today, and our colleagues will assess the issue as soon as they review the returns. We are going to get back to you with details once we are provided with relevant information, on the ongoing communication thread we have established together.
Easy experience and speedy dispatch
If you are here to check out if Alensa was a good buying experience with speedy dispatch then no need to worry as they provided just that.
January 29, 2026
Unprompted review
Reply from Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear that your experience with Alensa met your expectations and that our speedy dispatch made a difference. We truly appreciate the recommendation and hope to see you again soon!
Kind regards,
Alensa Customer Service Team
Everything was done as expected
January 23, 2026
Reply from Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear that everything went well and as expected!
Kind regards,
Alensa Customer Service Team
Reply from Alensa.co.uk
Hello Simon,
Thank you for the positive review.
We are happy to hear that you are satisfied with the value and that your order arrived quickly. We look forward to serving you again!
Kind regards,
Alensa Customer Service Team
Easy site to use and competitive price
January 20, 2026
Reply from Alensa.co.uk
Hello,
Thank you for the positive review.
We are glad to hear that you found our website to be easy to use and that you appreciated our competitive prices!
We look forward to serving you again in the future!
Kind regards,
Alensa Customer Service Team
I’m happy with shopping at Alensa…
I’m happy with shopping at Alensa online, the company has a good price and good quality of the contact lenses as well providing fast delivery. Many thanks
January 27, 2026
Unprompted review
Reply from Alensa.co.uk
Hello Mario,
Thank you for the positive review.
We are glad to hear that you are happy with Alensa and that your experience with us has been a positive one. It’s wonderful to know that you appreciated the quality of our lenses and our competitive prices.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
No problems so far
No problems so far, I use it to order contact lenses regularly.good price, excellent service
July 16, 2025
Reply from Alensa.co.uk
Hello Dan,
Thank you for the positive review and for being a regular customer.
We are glad to hear that you found our services and prices to be good and that everything has been as expected.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Late delivery and refused refund
I placed an order on 23/12 with an estimated delivery time of 2–4 working days, but it was only delivered on 16/01, almost a month later.
During the delay, I explicitly informed the company that I would no longer be in the country and asked for the delivery to be cancelled with the courier. This was ignored, and the parcel was still delivered.
I am a tourist, I do not live in the UK, and I will not return to collect a product that should not have been delivered in the first place.
Despite the excessive delay and the delivery being made against my instructions, the company is now refusing to issue a refund.
Very disappointing customer service and poor handling of a clear delivery failure.
January 16, 2026
Unprompted review
Reply from Alensa.co.uk
Dear Isabela,
we are sorry to hear that you've had this negative experience shopping with us, and we do apologize deeply. Such turn of events is unacceptable, and is bellow our standards. Please, contact us at info@alensa.co.uk with your order number and issue description so that we could assess the problem and have you reimbursed accordingly.
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