Alensa Malta Reviews 746

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the fast and efficient delivery service. Customers frequently highlight the competitive prices, often noting they are significantly lower than retail or pharmacy options. People are very satisfied with the products, describing them as high quality and effective, with a wide range of options available. The ordering process is consistently described as quick, simple, and user-friendly, with clear product information and efficient updates. However, some customers also noted minor issues, such as a contact lens applicator not being handy or a scratched contact lens causing discomfort. A few other people also felt that promised free gifts were not sent with their orders.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Product

People report positive experiences with products, consistently expressing satisfaction with the quality and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction and recommending the... See more

Order

Clients share positive opinions on order, with many expressing satisfaction and a strong intent to reorder... See more

Price

Customers had positive experiences with price, consistently finding them affordable and competitive. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been ordering from Alensa for years and they’ve never let me down. Prices are far lower than retail, delivery is smooth, and even their budget lenses outperform what I’ve bought in stores. Highly... See more

Company replied

Rated 5 out of 5 stars

The website provides clear information about the product and whether it is in stock. It is easy pay&go, and delivery arrived within 2 days, the delivery service, called and messaged and the pack waite... See more

Company replied

Rated 5 out of 5 stars

I always order my contact lenses through Alensa and every time I’m very satisfied! Very quick shipment and delivery, prompt and helpful customer service and affordable prices with frequent discounts a... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient service, and always accurate. I have been ordering my contact lenses from Alensa for years now and I hope to be able to keep doing so in the future, as they also stock a wide range... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Glasses Store
  3. Sunglasses Store

About Alensa Malta

Written by the company

Free Delivery over 69€
Delivery is free for all orders over 69€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.com.mt
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contact info

4.8

Excellent

TrustScore 5 out of 5

746 reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars

Great service

June 3, 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Steph,

Really glad to hear it — thank you!
We always aim to make ordering with Alensa as smooth as possible, so it's great to know that came through.

We'll be here whenever you need us next.

Best regards,
Alex
Alensa Customer Care Team

Rated 5 out of 5 stars

The delivery is always on piont

The delivery is always on piont, and the products are to my likings.

June 2, 2026
Alensa Malta logo

Reply from Alensa Malta

Hi,

Really glad to hear this — thank you! Consistent delivery and products you're happy with is exactly what we aim for every time.
We appreciate your continued trust in Alensa and look forward to your next order.

Best regards,
Alex
Alensa Customer Care Team

Rated 5 out of 5 stars

Easy to choose your everyday contact lenses!

Choosing the corrrct contact lenses was easy and the delivery was very smooth. Happy with the service. Thank you.

June 2, 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Joseph,

So glad to hear the whole experience came together smoothly — from finding the right lenses to getting them delivered. That's exactly what we want for every customer.
Thank you for choosing Alensa, and we hope to see you again soon!

Best regards,
Alex
Alensa Customer Care Team

Rated 5 out of 5 stars

Amazing service!

I always order my contact lenses through Alensa and every time I’m very satisfied! Very quick shipment and delivery, prompt and helpful customer service and affordable prices with frequent discounts and gifts.

June 2, 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Annalaura,

What a wonderful review — thank you so much! It means a great deal to know that you keep coming back to Alensa and that the delivery speed, customer service, and pricing all continue to hit the mark. We're especially glad the discounts and gifts have added a little something extra along the way.
Customers like you are the reason we work hard to keep improving. We'll be here whenever you need us!

Best regards,
Alex
Alensa Customer Care Team

Rated 5 out of 5 stars

Great service!

March 24, 2026
Alensa Malta logo

Reply from Alensa Malta

Hi,

Thank you — really glad to hear it! We'll be here whenever you need us next.

Best regards,
Alex
Alensa Customer Care Team

Rated 5 out of 5 stars

Alensa is savior

Very fast delivery and it's always very well packaged.

May 29, 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Wladimus,

We love that title, thank you! Really glad the delivery keeps arriving quickly and that everything is well packaged every time. That consistency matters to us.
We look forward to your next order!

Best regards,
Alex
Alensa Customer Care Team

Rated 4 out of 5 stars

I ordered multiple times and lenses…

I ordered multiple times and lenses were delivered within a short time. I highly recommend Alensa, thanks for your great service

May 20, 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Zahra,

Thank you so much — this really means a lot to us! Knowing that you keep coming back to Alensa and that our delivery and service continue to meet your expectations is exactly what we strive for.
We look forward to serving you again soon!

Best regards,
Alex
Alensa Customer Care Team

Rated 5 out of 5 stars
Alensa Malta logo

Reply from Alensa Malta

Hello,

Thank you — much appreciated!
We're glad the website and products hit the mark. We're always working to make the Alensa experience as smooth as possible, and it's great to hear it shows.

We'll be here whenever you need us next.

Best regards,
Alex
Alensa Customer Care Team

Rated 5 out of 5 stars

Great service

Super fast delivery. Cheaper prices then Malta

May 18, 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Carla,

This made us smile — thank you!
We work hard to keep our prices competitive and our deliveries moving quickly, so it's great to hear both stood out for you. We hope to see you back at Alensa soon!

Best regards,
Alex
Alensa Customer Care Team

Rated 5 out of 5 stars

Good service and quality.

Good service and quality.

May 7, 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Michelle,

Really glad to hear it — thank you!
Quality products and dependable service are what Alensa is built on, so this is great to read. We hope to see you again soon.

Best regards,
Alex
Alensa Customer Care Team

Rated 5 out of 5 stars

Very good products and services

Very good products and services

May 7, 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Karl,

Thank you — really appreciate you saying so!
We're glad both the products and service hit the mark. That's always what we're working towards at Alensa, and it's great to hear it came through.

We'll be here whenever you need us next.

Best regards,
Alex
Alensa Customer Care Team

Rated 5 out of 5 stars

Excellent experience with Alensa

Excellent experience with Alensa. Their service is highly professional, the goods are always delivered very quickly, and everything arrives extremely well packed. Reliable and efficient every time, highly recommended.

May 6, 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Maryrose,

What a wonderful review — thank you so much for taking the time!
We're really pleased to hear that the professionalism, packaging, and delivery speed all stood out. A lot of care goes into making sure every order arrives quickly and in perfect condition, so knowing that's being noticed means a great deal to the whole Alensa team.

We hope to see you again soon — and thank you for the recommendation!

Best regards,
Alex
Alensa Customer Care Team

Rated 5 out of 5 stars

Returning customer

I am a returning customer. Always very satisfied with the super fast service and also the amazing products with great prices.

May 5, 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Sarah,

Welcome back — and thank you for this!
Loyal customers mean the world to us, and knowing you consistently leave satisfied across service, products, and pricing is something we genuinely don't take for granted. We'll keep working to make every order worth coming back for at Alensa.

See you on your next order!

Best regards,
Alex
Alensa Customer Care Team

Rated 5 out of 5 stars

Prices are competitive

Prices are competitive. Ordering is quick and simple. Delivery within a few days. I ordered from this company several times and plan to keep on ordering.

April 27, 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Peter,

This is lovely to read — thank you so much!
It means a great deal to know you keep coming back to Alensa. We work hard to keep things simple from browsing to checkout, our prices sharp, and deliveries moving quickly — so hearing that all three are landing well for a returning customer is exactly the kind of feedback that keeps us going.

We look forward to your next order!

Best regards,
Alex
Alensa Customer Care Team

Rated 5 out of 5 stars

Very good service

Very good service. All expectations were met.

April 17, 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Miriam,

What a great note to receive — thank you!
Meeting expectations is the baseline we hold ourselves to, and we're glad it came through on your order. We hope to see you back at Alensa soon.

Best regards,
Alex
Alensa Customer Care Team

Rated 5 out of 5 stars

Efficient service

Efficient service

April 16, 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Jan, thank you — much appreciated!

We're glad the experience felt smooth and straightforward. That's always what we aim for at Alensa, and it's great to hear it delivered.

We'll be here whenever you need us next.

Best regards,
Alex
Alensa Customer Care Team

Rated 5 out of 5 stars

Quilty top and delivery in time and…very good

Quilty top and delivery in time and delivery update top

April 14, 2026
Alensa Malta logo

Reply from Alensa Malta

Hi Donatella,

Really glad to hear it — thank you!

We know how important it is to keep you in the loop from order to doorstep, and it's great to know that came through. We look forward to serving you again at Alensa.

Best regards,
Alex
Alensa Customer Care Team

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