I've been using Alensa for many years as they are everything I'm looking for in an online store. The lenses I buy are always in stock, their prices are the best I've found and my order arrives in less... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
By far the most consistently reliable company I've ordered from. My orders are shipped almost instantaneously and reach me after 2 days at the very maximum, which is a feat that no other company has a... See more
Company replied
The sunglasses I had bought almost 4 months ago broke as I was wearing them. I contacted Alensa to inform them and ask if there was a warranty. They asked me to send them back in order to have them ch... See more
Company replied
Great experience so far. Good prices, good delivery times. I've been purchasing contact lenses for several years. I only once had an issue with the a broken package (courier's fault) and Alensa respon... See more
Company replied
Company details
About Alensa.gr
Written by the company
Δωρεάν παράδοση πάνω από 49€
Η παράδοση είναι δωρεάν για όλες τις παραγγελίες άνω των 49 ευρώ και ξεκινά από μόλις 2,49 ευρώ για άλλες παραγγελίες. Οι αριθμοί παρακολούθησης παρέχονται με όλες τις παραγγελίες και οι περισσότερες παραδίδονται σε λιγότερο από 3 εργάσιμες ημέρες.
Δωρεάν δώρα για παραγγελίες άνω των 60€
Επιλέξτε ένα συναρπαστικό δώρο με την αγορά σας άνω των 60€. Τα δώρα αλλάζουν συχνά, οπότε μείνετε συντονισμένοι.
Άμεση αποστολή
Επεξεργαζόμαστε πάνω από 200.000 παραγγελίες κάθε μήνα και είμαστε περήφανοι που σχεδόν το 98% αυτών των παραγγελιών αποστέλλονται αυθημερόν.
Πάντα χαμηλές τιμές
Δεσμευόμαστε να σας προσφέρουμε τη χαμηλότερη ανταγωνιστική τιμή στην αγορά, και αν βρείτε καλύτερη προσφορά, θα την ισοφαρίσουμε.
Νο.1 ευρωπαϊκός προμηθευτής φακών επαφής
Είμαστε υπερήφανοι που διαθέτουμε το μεγαλύτερο απόθεμα φακών επαφής και των αξεσουάρ τους στην Ευρώπη, γεγονός που μας επιτρέπει να διατηρούμε χαμηλές τιμές και τέλεια εξυπηρέτηση λόγω της άμεσης αποστολής.
Σκελετοί υψηλής ποιότητας
Διαθέτουμε γνήσια προϊόντα μόνο από όλους τους μεγάλους κατασκευαστές. Το ηλεκτρονικό μας κατάστημα προσφέρει περισσότερα από 19.000 μοντέλα γυαλιών και γυαλιών ηλίου από περισσότερες από 80 μάρκες, συμπεριλαμβανομένων των Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger και Prada. Διαθέτουμε όλους τους σκελετούς στα αποθέματά μας και είμαστε έτοιμοι για άμεση αποστολή.
TOP Ποιότητα των φακών γυαλιών
Έχουμε όλους τους φακούς γυαλιών που κατασκευάζονται κατά παραγγελία για εσάς στην Ευρώπη. Για το σκοπό αυτό, συνεργαζόμαστε με κορυφαίους κατασκευαστές φακών παγκοσμίως, όπως η Zeiss, η Adrial ή η Essilor. Οι γιατροί μας τηρούν τα υψηλότερα πρότυπα στην παραγωγή και συναρμολόγηση των συνταγογραφούμενων γυαλιών.
Alensa.gr
Η γνώση και η εμπειρία που έχουμε αποκτήσει μέσα από 20 χρόνια παρουσίας στην αγορά μας έχει βοηθήσει να αναπτύξουμε έναν εκτεταμένο κατάλογο προϊόντων, μια αφοσιωμένη ομάδα εξυπηρέτησης πελατών και εκατομμύρια ικανοποιημένους πελάτες.
Η παράδοση είναι δωρεάν για όλες τις παραγγελίες άνω των 49 ευρώ και ξεκινά από μόλις 2,49 ευρώ για άλλες παραγγελίες. Οι αριθμοί παρακολούθησης παρέχονται με όλες τις παραγγελίες και οι περισσότερες παραδίδονται σε λιγότερο από 3 εργάσιμες ημέρες.
Δωρεάν δώρα για παραγγελίες άνω των 60€
Επιλέξτε ένα συναρπαστικό δώρο με την αγορά σας άνω των 60€. Τα δώρα αλλάζουν συχνά, οπότε μείνετε συντονισμένοι.
Άμεση αποστολή
Επεξεργαζόμαστε πάνω από 200.000 παραγγελίες κάθε μήνα και είμαστε περήφανοι που σχεδόν το 98% αυτών των παραγγελιών αποστέλλονται αυθημερόν.
Πάντα χαμηλές τιμές
Δεσμευόμαστε να σας προσφέρουμε τη χαμηλότερη ανταγωνιστική τιμή στην αγορά, και αν βρείτε καλύτερη προσφορά, θα την ισοφαρίσουμε.
Νο.1 ευρωπαϊκός προμηθευτής φακών επαφής
Είμαστε υπερήφανοι που διαθέτουμε το μεγαλύτερο απόθεμα φακών επαφής και των αξεσουάρ τους στην Ευρώπη, γεγονός που μας επιτρέπει να διατηρούμε χαμηλές τιμές και τέλεια εξυπηρέτηση λόγω της άμεσης αποστολής.
Σκελετοί υψηλής ποιότητας
Διαθέτουμε γνήσια προϊόντα μόνο από όλους τους μεγάλους κατασκευαστές. Το ηλεκτρονικό μας κατάστημα προσφέρει περισσότερα από 19.000 μοντέλα γυαλιών και γυαλιών ηλίου από περισσότερες από 80 μάρκες, συμπεριλαμβανομένων των Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger και Prada. Διαθέτουμε όλους τους σκελετούς στα αποθέματά μας και είμαστε έτοιμοι για άμεση αποστολή.
TOP Ποιότητα των φακών γυαλιών
Έχουμε όλους τους φακούς γυαλιών που κατασκευάζονται κατά παραγγελία για εσάς στην Ευρώπη. Για το σκοπό αυτό, συνεργαζόμαστε με κορυφαίους κατασκευαστές φακών παγκοσμίως, όπως η Zeiss, η Adrial ή η Essilor. Οι γιατροί μας τηρούν τα υψηλότερα πρότυπα στην παραγωγή και συναρμολόγηση των συνταγογραφούμενων γυαλιών.
Alensa.gr
Η γνώση και η εμπειρία που έχουμε αποκτήσει μέσα από 20 χρόνια παρουσίας στην αγορά μας έχει βοηθήσει να αναπτύξουμε έναν εκτεταμένο κατάλογο προϊόντων, μια αφοσιωμένη ομάδα εξυπηρέτησης πελατών και εκατομμύρια ικανοποιημένους πελάτες.
Contact info
ΒΑΣΙΛΕΙΟΣ ΚΑΛΥΒΑΣ – EXPANDECO - Alensa.gr, Τραχειά Αργολίδας, 21052, Δήμος Άργους-Μυκηνών, Greece
- +302112342483
- info@alensa.gr
- alensa.gr
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still dont have my package
Still dont have my package . Huge problems to communicate with the courrier
February 11, 2026
Reply from Alensa.gr
Dear Ms. Manousaki,
We sincerely apologize for the inconvenience. Our company manages thousands of orders on a daily basis, and our goal is to provide you with the best possible service. As with all the courier companies we work with, we maintain internal communication on a daily basis to handle any issues that may arise.
Unfortunately, we had not received any updates from you during this period. Every review is important to us and helps us improve, but had you contacted us directly, we could have resolved the matter more quickly.
We sincerely thank you for your understanding and please rest assured that we are making every possible effort to ensure you receive your order as soon as possible.
Kind regards,
Customer Service Department
Best service ever
Best service ever! Always available for assistance! Thank you so much!
February 3, 2026
Reply from Alensa.gr
Good morning Ms. Arapitsa,
Thank you so much for your kind words and for choosing us! We’re always here to help whenever you need us.
Kind regards,
Customer Service Team
Nice quick service!
January 29, 2026
Reply from Alensa.gr
Dear Mr. Korakis,
Thank you very much for your kind words! We’re glad to hear you’re happy with our quick service.
We look forward to serving you again soon!
Best regards,
Customer Service Team
Reply from Alensa.gr
Hello Mr. Papafilis,
Thank you very much for your kind feedback! We’re glad that your order was easy and the delivery quick.
Best regards,
Customer Service Team
Excellent and professional service
January 28, 2026
Reply from Alensa.gr
Dear Mr. Konstantinidis,
Thank you for your feedback. We are delighted to hear that you received excellent and professional service. We look forward to serving you again.
Kind regards,
Customer Service Team
Wide range of products and fair prices!
Quality and fairest pricing!
Works for me very well!
March 19, 2025
Reply from Alensa.gr
Dear Sotiria,
Thank you for your feedback! We are glad to know that our quality and pricing meet your expectations.
We remain at your disposal.
Kind regards,
Customer Service Team
Reply from Alensa.gr
Dear Ms Manolopoulou,
Thank you so much for your kind words!
We’re delighted to hear that you love Alensa.
Your support means a lot to us and motivates our team to keep providing the best service possible.
Best regards,
Customer Service Team
Everything came on time and the quality…
Everything came on time and the quality was great.
Value for money
January 30, 2026
Reply from Alensa.gr
Thank you so much, Ms. Giannopoulou!
We’re delighted to hear that everything arrived on time and that you are happy with the quality and value.
Best regards,
The Customer Service Team
Everything about my order/purchase was…
Everything about my order/purchase was as expected i.e., perfect. I have no reason to complain about anything whatsoever.
January 31, 2026
Unprompted review
Reply from Alensa.gr
Good morning,
Thank you for your wonderful feedback! We are delighted to know that everything was perfect with your order. Maintaining this high standard of service is our top priority.
We remain at your disposal for anything you may need.
Kind regards,
Customer Service Team
Reply from Alensa.gr
Good morning Ms. Tsamtzi,
Thank you for your great review! We take pride in our commitment to precision and timely delivery, ensuring every order is perfect.
We remain at your disposal for anything you may need.
Kind regards,
Customer Service Team
Reply from Alensa.gr
Good morning Emily,
Thank you so much for your positive feedback! We are thrilled to hear that you are happy with our prices and the speed of our shipping.
We remain at your disposal for anything you might need in the future.
Kind regards,
Customer Service Team
Good product
December 18, 2025
Reply from Alensa.gr
Good morning,
Thank you very much for your kind review. We are delighted to hear that you are satisfied with our product!
Please know that we remain at your disposal for anything you might need in the future.
Kind regards,
Customer Service Team
Great prices and discounts
Great prices and discounts .
I m happy that they keep low shipping prices and give free shipping at certain products.
January 23, 2026
Unprompted review
Reply from Alensa.gr
Dear Athanasie,
Thank you, for your kind feedback!
We’re really glad to hear you’re happy with our prices, discounts, and shipping options.
Keeping shipping costs low and offering free shipping on selected products is important to us, so it’s great to know you appreciate it.
We look forward to serving you again!
Kind regards,
Customer Service Team
All good with the product but the…
All good with the product but the delivery has late more than week.
January 16, 2026
Reply from Alensa.gr
Dear Rita,
Thank you for sharing your experience with us. We’re glad to hear that you were satisfied with the product, and we’re truly sorry that the delivery took longer than expected. We understand how frustrating delays can be and appreciate your patience.
Your feedback is important to us, and we take it into account as we continue working with our delivery partners to improve transit times.
Please feel free to contact us if there’s anything we can assist you with.
Customer Service Team
Reply from Alensa.gr
Good morning Ioannis,
Thank you for your kind words! We’re glad you had a great experience with us.
Always here for you,
Customer Service Team
Order delivered very quickly !
Order delivered very quickly !! I’m pleased to this company so I’ll definitely choose to make an order as soon as possible !
January 16, 2026
Reply from Alensa.gr
Good morning Katerina,
We’re really happy to hear that your order arrived so quickly and that your experience left you with such a positive impression. Knowing you’ll choose us again truly means a lot to our team.
We look forward to serving you again.
Customer Service Team
Contact lens prices are good when there is a prom osion They also have great customer serviceotional offer
They also have great customer service
January 16, 2026
Reply from Alensa.gr
Dear Mr Kostopoulos,
Thank you very much for your kind words!
We’re glad you appreciated both our promotional offers and our customer service.
Your satisfaction is our greatest reward, and we look forward to serving you again soon!
Best regards,
Customer Service Team
Reply from Alensa.gr
Dear Mr. Stratakis,
We sincerely thank you for your feedback and for taking the time to share your experience. Your opinion is very valuable to us and helps us continuously improve our services.
We fully understand your concern and would like to assure you that the relevant courier department has already been informed about the issue and is making every effort to ensure that your order reaches you as soon as possible.
Thank you once again for your patience and trust. We remain at your disposal for any further clarification or support you may need.
Kind regards,
Customer Service Department
very good!!
January 22, 2026
Reply from Alensa.gr
Dear Mr. Vrysiotis,
Thank you very much for your kind feedback! We’re glad to hear you’re satisfied with our service.
Best regards,
Customer Service Team
Perfect ❤️❤️❤️❤️
January 22, 2026
Reply from Alensa.gr
Dear Ms. Tzevelekidou,
Thank you so much for your wonderful feedback! We’re thrilled you’re happy with our service. ❤️
Best regards,
Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.