The order arrived exactly in the following day. Everything perfect. I have bought many times lenses from competitors , none of them delivered the order in one day. I find this very important becaus... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Following Fastway's shutdown and a phone call to Alensa, the team promptly sent me a new order of lenses as my original order was in transit back to them. I urgently needed the lenses and I received... See more
Company replied
Excellent service. Always arrive on time. placed an order and paid extra for 1-2 days, called up customer service and they reasssured me they would mail monday and i got them wednesday. fantastic. w... See more
Company replied
I didn't receive an order from 1st December by Christmas, and whilst the issue was with the delivery company, the customer service in Alensa were excellent. They ensured a replacememt order was sent o... See more
Company replied
Company details
About Alensa.ie
Written by the company
Free Delivery over 59€
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.
Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.
Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.
Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.
No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.
High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.
TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.
Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.
Contact info
Dublin, Ireland
- +353818665717
- info@alensa.ie
- alensa.ie
4.6
Excellent
1K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All round excellence
Fast delivery. Very reasonable pricing. No delivery fee over a certain amount.
January 19, 2026
Unprompted review
Reply from Alensa.ie
Hello Jennifer,
Thank you for the positive review.
We are so glad to hear that you enjoyed our fast delivery and competitive pricing.
We wish you a nice day and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Replacement issue
Ordered some Gucci sunglasses on Alensa.ie on Dec 12th. They arrived on Dec 30th. Upon opening them on I could see immediately the frame was bent (one lens was bent inwards) which made them so crooked you couldn’t wear them. I contacted customer service with photos and asked for a replacement pair. They apologised and sent me a free post return label via email. I asked if I would be sent a replacement and their reply was ‘we will get back to you when the glasses are back’. The return took a further 16 days after which I received a refund without follow up communication on a replacement. Not completely unsatisfactory as I got my money back and was replied to, however, I would have preferred better communication about replacing not being an option and obviously a non-damaged pair of glasses in the first place. I have reordered elsewhere now.
January 20, 2026
Unprompted review
Reply from Alensa.ie
Hello Jorien,
Thank you for your honest feedback. Please accept our sincere apologies for the condition of the sunglasses upon arrival.
We always aim to compensate for damaged items as quickly as possible. However, in cases where the specific item is no longer in stock or does not pass a final quality check before dispatch, a refund is issued to ensure fair compensation. We clearly missed the opportunity to explain this to you in advance, and for that, we are truly sorry.
We understand how disappointing this experience must have been, especially when you were expecting a replacement, and fully agree that clearer and more proactive communication should have been provided throughout the process. Your comments have been shared with our offices so we can improve how we handle similar situations in the future.
Thank you again for taking the time to share your experience. While we regret that this led you to order elsewhere, we appreciate your feedback and hope we may have the opportunity to serve you again under better circumstances.
Kind regards,
Alensa Customer Service Team
Reply from Alensa.ie
Hello Magda,
Thank you for the positive review. We are glad to hear that all went well!
Your recommendation means a lot to us and we look forward to serving you again in the future too.
Kind regards,
Alensa Customer Service Team
Ordered a few times
Ordered a few times. Great selection of items. Had to contact customer service once, and the service was very good. They solved the problem quickly. Highly recommended.
January 9, 2026
Reply from Alensa.ie
Hello Kristina,
Thank you for the positive review.
We are happy to hear that you have enjoyed our selection of products and that our customer service team was able to assist you quickly when you needed it.
Your recommendation means a lot to us and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Excellent Customer Service
I didn't receive an order from 1st December by Christmas, and whilst the issue was with the delivery company, the customer service in Alensa were excellent. They ensured a replacememt order was sent out the day I contacted them and I received it the next morning by courier - at no charge to me. Absolutely thrilled with this repsonse. Excellent!
January 8, 2026
Reply from Alensa.ie
Hello Dee,
Thank you for the positive review.
It is great to hear that our team was able to turn your experience around quickly and that the issue has been addressed and solved promptly. We truly appreciate your patience and your decision to share this feedback.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Reply from Alensa.ie
Hello Kim,
Thank you for the positive review.
We are glad to hear that you enjoyed our quick delivery!
Kind regards,
Alensa Customer Service Team
Quick shipping!
I’m always using Alensa .ie to buy my favorite contact lenses. If i order in the morning - i have my package on the next day. It is very important for me 😊
December 18, 2025
Reply from Alensa.ie
Hello Natalia,
Thank you for the positive review and for being a loyal customer!
We are glad to hear about your positive experience with Alensa and that your order has always arrived quickly.
We wish you a nice day and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Stop emailing me
December 17, 2025
Reply from Alensa.ie
We are sorry our emails cause you inconveniences. Please, email us your email address (or the one you wish to stop receiving our emails at), and we will make sure to send you emails no more.
Great service
I always order and the order is always correct and delivered within 2 days.
Fabulous service
December 12, 2025
Reply from Alensa.ie
Hello John,
Thank you for the positive review.
We are glad to hear about your positive experience with Alensa and that your order has always arrived quickly.
We wish you a nice day and look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Really poor service, still waiting for order
Really poor service, ordered on the 8th of December with a dispatch notification on the 10th. No progress since then or tracking updates. Reached out a few times and was told to let them know after the 19th if I still haven't received my package which I haven't, still waiting for a response even though I voiced my concern over no updates on the tracking supplied.
December 8, 2025
Unprompted review
Reply from Alensa.ie
Hello,
Thank you for your feedback.
We are sorry to hear about your experience. Unfortunately, without an order number, we are unable to look into your case directly here. That said, we truly regret the delay and the uncertainty this has caused. During busy periods, response times may be longer than usual due to a high volume of enquiries, but we do our best to reply to every customer as quickly as possible.
That said, we hope that your enquiry should have been responded to by now, and we sincerely apologise if this has not been the case. If there has still not been any update, please contact us directly at info@alensa.ie again with your order number so we can investigate the matter promptly and assist you further.
We appreciate your feedback and the opportunity to address this properly.
Kind regards,
Alensa Customer Service Team
Alensa.ie for Oakley
I purchased 2 sets of Oakley Holbrook RX frames from Alensa.ie....
The prices where, frankly, unbeatable.
The purchase and shipping experience where flawless and the packaging was a cut above the rest.
Thank you Alensa.ie for helping me out with my Xmas gifts this year 👍 a
December 12, 2025
Unprompted review
Reply from Alensa.ie
Hello Keith,
Thank you for the positive review.
We are glad to hear that you are happy with the received glasses and the prices we offer. It is great to know that we managed to help you with the Christmas gifts this year and we look forward to serving you again if you need anything else in the future as well!
Happy holidays! 🌟
Kind regards,
Alensa Customer Service Team
Lost order
Delivery of original order took 2.5 weeks ! Replacement order after 8 days arrived quickly. Original package surfaced a week after that. When I enquired what to do with duplicate item I was told to keep it and pay in full or go to the trouble and time in returning it … no gesture at all to compensate for inconvenience and service failure . A suitable discount and I might have kept it. Not impressed at all
December 1, 2025
Reply from Alensa.ie
Hello Aidan,
Thank you for sharing your experience. We sincerely apologize that we did not discount or credit when you first reached out. This may have been due to an unusually high volume of emails at the time, but we know that is no excuse, and we understand the inconvenience this caused.
We see that the original parcel has been returned, and we would still like to make things right. We will be reaching out to you directly to arrange store credit that can be applied to a future order as a gesture of compensation for the trouble.
Thank you for your patience.
Kind regards,
Alensa Customer Service Team
Reply from Alensa.ie
Hello,
Thank you for the positive review.
We are glad to hear that you found our website to be easy to use and that your parcel has arrived quickly as well.
We wish you a great day and look forward to serving you again if you need anything else in the future!
Kind regards,
Alensa Customer Service Team
Again thank you
Again thank you. Good website and very easy to navigate. Any queries asked were addressed in a professional manner.
Notifications re delivery were prompt and uptodate. Excellent service overall. Thank you.
November 26, 2025
Reply from Alensa.ie
Hello,
Thank you for the positive review.
We are glad to hear that you found our website to be easy to use and that your questions were answered well. It is also great to know you are happy with the provided service.
We wish you a great day and look forward to serving you again if you need anything else in the future!
Kind regards,
Alensa Customer Service Team
Reliable and fast delivery.
Always fast and reliable. I switched having had a dreadful experience with my long-term provider and I’m so glad that bad experience drove me to find Alensa. I got a free hat when I ordered this time and I really like it.
October 31, 2025
Reply from Alensa.ie
Hello Trish,
Thank you for the positive review and for sharing your experience with Alensa!
We are glad to hear that we have met your expectations and that you were happy with the gift in the order.
Kind regards,
Alensa Customer Service Team
Reply from Alensa.ie
Hello Jill,
Thank you for the positive review.
We are happy to hear that you found our product priced well and that you enjoyed our quick delivery.
Kind regards,
Alensa Customer Service Team
Reply from Alensa.ie
Hello Jane,
Thank you for the positive review.
We are glad to hear that you have had a good experience with Alensa and that your parcel has arrived quickly.
Your feedback is valuable to us and we look forward to serving you again if you need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Delivery good but lenses bad
Delivery is good but lenses quality is very poor every second afer few times wearing damage
October 30, 2025
Reply from Alensa.ie
Hello Jolanta,
Thank you for the feedback.
We are glad to hear that you are satisfied with the delivery, but we are sorry to hear that the lenses were not as expected. If you suspect that your lenses might be defective in any way, please contact us directly at info@alensa.ie if you have not done so already. If there is any physical damage on the lenses, please include a photo so we can assist you promptly and find the best solution.
We appreciate your patience and look forward to resolving this for you.
Kind regards,
Alensa Customer Service Team
I highly recommend this company
I highly recommend this company. Service at a very high level.
November 5, 2025
Reply from Alensa.ie
Hello Robert,
Thank you for the positive review. We are glad to hear that you are happy with our service and appreciate your recommendation a lot!
Kind regards,
Alensa Customer Service Team
Still haven't received the item
Still haven't received the item. UPS saying address incomplete
November 4, 2025
Reply from Alensa.ie
Hello Niamh,
Thank you for the feedback.
We are sorry to hear about the issue with this delivery. Could you please contact us directly at info@alensa.ie with your order details so we can look into the situation and help resolve it as quickly as possible, if you have not done so already?
We will look into this situation for you and ensure it is resolved as soon as possible.
Kind regards,
Alensa Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.