Alensa.ie Reviews 1,320

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often noting that orders arrive quickly, sometimes even the next day. Many consumers appreciate the unbeatable prices and excellent value offered, along with a wide selection of products. The overall service is frequently described as fantastic, efficient, and hassle-free, with many expressing their intent to continue purchasing from the company. However, some customers also noted issues with delivery, citing instances where parcels were delayed, misplaced, or not received at all, sometimes due to courier errors or incomplete address information. A few people were dissatisfied with product quality, receiving damaged items, or experienced poor communication regarding order issues.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

Product

Customers consistently express satisfaction with the products, highlighting their quality, reliability, and... See more

Order

Reviewers highlight positive aspects of order. Customers praise the ease of ordering, with many finding the... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and efficient... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight unbeatable and... See more

Based on these reviews

Rated 5 out of 5 stars

The order arrived exactly in the following day. Everything perfect. I have bought many times lenses from competitors , none of them delivered the order in one day. I find this very important becaus... See more

Company replied

Rated 5 out of 5 stars

Following Fastway's shutdown and a phone call to Alensa, the team promptly sent me a new order of lenses as my original order was in transit back to them. I urgently needed the lenses and I received... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Always arrive on time. placed an order and paid extra for 1-2 days, called up customer service and they reasssured me they would mail monday and i got them wednesday. fantastic. w... See more

Company replied

Rated 5 out of 5 stars

Always fast and reliable. I switched having had a dreadful experience with my long-term provider and I’m so glad that bad experience drove me to find Alensa. I got a free hat when I ordered this time... See more

Company replied


Company details

  1. Contact Lenses Supplier
  2. Glasses Store
  3. Sunglasses Store

About Alensa.ie

Written by the company

Free Delivery over 59€
Delivery is free for all orders over 59€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.ie
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, ordered on Wednesday and delivered on Friday, will definitely use Alensa again

February 19, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello, thank you for your positive review. We are glad to hear that you were happy with our service and the delivery. We truly appreciate your support and look forward to serving you again in the future!

Rated 5 out of 5 stars

Speed of delivery

Speed of delivery

February 18, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello Patricia,

Thank you for the positive review. We are glad to hear that your experience with Alensa was a good one and that you are happy with the delivery speed.
We look forward to serving you again in the future as well!

Kind regards,
Alensa

Rated 5 out of 5 stars

Fast delivery

Fast delivery, couldn't fault it!

February 14, 2025
Unprompted review
Alensa.ie logo

Reply from Alensa.ie

Hello Roisin,

Thank you for the positive review. We are glad to hear that your experience with Alensa was a good one and that you are happy with the delivery speed.
We look forward to serving you again in the future as well!

Kind regards,
Alensa

Rated 5 out of 5 stars

Arrived super fast and great bonus gift…

Arrived super fast and great bonus gift included

February 14, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello, thank you for the positive review. It is good to hear that your parcel has arrived quickly and that you enjoyed the gift included in your order. Your feedback is very appreciated and we look forward to serving you again! Alensa wishes you a nice day.

Rated 5 out of 5 stars

First time to use Alensa

First time to use Alensa, bought a trial set of contacts (5 lenses) which were significantly cheaper than my usual brand. Easy to order and arrived really quickly. Lenses nice and comfortable too. Will be using them from now on

February 14, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello Zephra, thank you for the positive review. We are glad to hear that you had a good first experience with Alensa and that you found our prices, ordering process, and delivery speed to your satisfaction. We truly appreciate your support and look forward to serving you again in the future. Have a great day!

Rated 5 out of 5 stars

SUPER SERVICE ALWAYS

SUPER SERVICE ALWAYS

February 12, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello Elizabeth, thank you for the positive review. We are glad to hear that you are satisfied with our service and we look forward to serving you again soon!

Rated 5 out of 5 stars

Quick as always

Quick service

February 11, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello, thank you for the positive review. We are glad to hear that you are satisfied with our delivery speed and we look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent service

Easy to use and fast delivery

February 11, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello, thank you for the positive review. We are glad to hear that you found our service to be good and our website to be easy to use. We look forward to serving you again in the future as well!

Rated 1 out of 5 stars

Customer service

Hi, I didn’t get my order. Try to contact customer service but no answer. I’m really disappointed

February 3, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello,

We're really sorry about any incoinvenice caused while waiting for the arrival of your order.
We see that you reached out to us on Friday afternoon, and since our customer service team is unavailable over the weekend, we got back to you first thing on Monday morning. It looks like your parcel has since been delivered as of now, but if there's anything else we can assist with, please don’t hesitate to reach out.
We appreciate your patience and your support.

Kind regards,
Alensa

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Very quick fulfilment with very competitive prices.
What’s not to like!

February 10, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello, thank you for the positive review. We are glad to hear that you found our service to be good and that you are happy with the prices that we offer. We look forward to serving you again in the future as well!

Rated 5 out of 5 stars

Let down by my usual lens provider

Let down by my usual lens provider. Discovered this company online. Good service and speedy delivery.

February 7, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello, thank you for the positive review. We are glad to hear that you are happy with our services and the delivery speed. Your support is appreciated and we look forward to serving you again soon!

Rated 5 out of 5 stars

Very fast delivery!

January 31, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello, thank you for the positive review. We are glad to hear that you are happy with our services and the delivery speed. Your support is appreciated and we look forward to serving you again soon!

Rated 5 out of 5 stars

Very easy to order lenses and solutions…

Very easy to order lenses and solutions with a super quick delivery , I will be using this company again.

February 5, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello, thank you for your positive review. We are glad to hear that you found the ordering process easy and that your package had arrived quickly. We look forward to serving you again in the future!

Rated 5 out of 5 stars
Alensa.ie logo

Reply from Alensa.ie

Hello, thank you for your review! We are glad to hear that your experience with Alensa has been a good one. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Fab!

Delivery was quick and package came in perfect condition, contacts are also fairly easy to get in as someone who usually struggles

February 4, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello, thank you for your review! We are happy to hear that your order arrived quickly and in perfect condition. It is also great to know that you are happy with the recieved lenses. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Good service

Good service

January 31, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello,

Thank you for taking the time to leave a positive review.
We are glad to hear that you are satisfied with our service. We look forward to serving you in the future as well!

Kind regards,
Alensa

Rated 5 out of 5 stars

Contact lenses

Delivery on time , got exactly what I ordered.

January 31, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello,

Thank you for taking the time to leave a positive review.
We are glad to hear that you are satisfied with our service and that your parcel has arrived on time and as expected. We look forward to serving you again in the future as well!

Kind regards,
Alensa

Rated 5 out of 5 stars

No problems

January 31, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello,

Thank you for taking the time to leave a positive review.
We are glad to hear that your shopping experience with us gone smoothly and without any issues. We look forward to serving you again in the future!

Kind regards,
Alensa

Rated 5 out of 5 stars

Good fast service

Good fast service. Nothing more to say.

January 22, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello,

Thank you for taking the time to leave a positive review.
We are glad to hear that you are satisfied with our service. We look forward to serving you in the future as well!

Kind regards,
Alensa

Rated 5 out of 5 stars

delevered as promised

January 27, 2025
Alensa.ie logo

Reply from Alensa.ie

Hello,

Thank you for the positive review. As we strive to provide the best possible service to our customers, we are happy to hear that your parcel has arrived on time and as expected. We hope you are satisfied with the recieved product as well.

Alensa wishes you a great day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look