Alert Electrical Reviews 

I was a little worried at first to do business with this company, given the low ratings on here, but I needed something that they were selling that few others did.

Ordered 11 items (5 different products), and they were waiting on stock for one of those items (qty: 1). They even offered to ship everything they had in stock and send the one that was out of stock upon receipt from the manufacturer.

Everything arrived in perfect condition.

Well packed, items exactly as ordered, and their customer service response time was also very good.

Purchased more goods from them on two occasions after. Definitely would continue doing business with them in future.

Order arrived fine. Box was for a generic product range so thought it was not the specific model I had ordered.
Hannah was very helpful and clearly wanted to help. Unfortunately she passed me to someone who just wanted to tell me why I was wrong and kept explaining how the product arrived from the manufacturer. Very very reluctant to put my mind at rest that the product that arrived was the one I ordered. Don't use these people if you are not in the trade.

I purchased an EV charger from Alert at 3am on Thursday morning, it was dispatched the same day and reached me the following day. I did not pay for express shipping but it was provided nonetheless. They were also the cheapest I could find online.

I’m not usually one for leaving a review but this service justified it!

Unbelievable service. Thankyou so much.

Waited over a month for delivery and item arrived damaged. Check the return details before purchasing.

Ordered a fan during a heatwave and 2 days later I was emailed and told it was out of stock and my order had been cancelled.
Frustrating as I couldn’t afford to order from elsewhere until I got my money back.
It’s been 9 days since they cancelled my order and I still have not received a refund despite chasing. I will now have to dispute the transaction with my bank.
Easily avoided if the website had up to date stock information- reading the reviews it seems this is a common issue.
AVOID!!!!

Don't respond to requests to price match despite offering this. In fact they don't respond to messages at all. I'd avoid like the plague given poor communication is always a sign of a lack of care and attention.

Bought two strip lights from this company via their eBay shop. The lights arrived and but weren't the ones advertised. I phoned them and they apologised for a "mis-pick", arranging to collect them and deliver send the correct ones the next day. On the next day the incorrect order was collected but nothing arrived. Another phone call and another apology. The second delivery arrived a day or two later: once again it wasn't what I had ordered. By this time I'd had enough and had to complain to eBay, who resolved my problem to my satisfaction without any further intervention from Alert Electrical. I cannot recommend this company and will always shop elsewhere in future.

Ordered a replacement alarm and outside bellbox witch arrived next day .
When fitted the bellbox was faulty.
Contacted Alert Electrical a very pleasant lady organised a replacement which arrived next day .Excellent service

Said item was in stock, waited 3 days in the sweltering heat only to receive a long email about over allocated stock and that they can't fulfil the order.

I see they are using Shopify for their fulfilment system, I work with Shopify every day for work, and the only way you oversell items like this is if you or your inventory system incorrectly sets the stock to more than you have.

Careless considering there are guardrails to prevent this issue built into the very system they are blaming in their email.

Don't sell items you don't have.
First and last time.

Ordered replacement security alarm equipment for my house, I had ordered this previously with another supplier where equipment was on back order for 3 months. Cancelled original and ordered through Alert after a google search, material delivered within a week of ordering and at a cheaper price than other supplier.
I will certainly use again…..👍

good pricing and product selection severely let down by using DHL for delivery due to this wouldnt order again imagine its fine collecting

Fantastic service! I deal with a staff member called Hannah and she goes above and beyond to help with selections orders and replacements when necessary. Have had nothing but good dealings with this lot and they’re extremely well priced on their stock too.

Scammers don’t buy here. Wish I read the reviews first, don’t make the same mistake

Placed an order for an extractor fan 28/11/2025 , zero updates on dispatch..... get an email 5 days later informing me that there is a stock issue and won't be available until mid December 2025.....
API's and automated stock checking software exist for a reason.

Order a small replacement part of my alarm system, 2 weeks later still not here emailed there customer support email to let them know I had sourced it elsewhere and was requesting a refund Hannah responded with the hour and informed me DPD lost the part and they have issued a full a refund.

Not a great first experience but couriers losing packages can't be blamed on the company and there customer service is clearly 10/10. Not many wholesale/retail companies will respond within an hour of an email being sent so thank you Hannah.

After reading the reviews on this company and seeing only a few that suggested they cancelled their orders, I decided to take the risk. Wrong decision!!
I placed my order, they took my money and two days later I received an email stating my item wasnt even in stock!! Is this company stuck in the 90's on dial up Internet?

Refunded my order to say they had no stock, only to raise their price.

A friend recommended Alert Electrical to me and I am glad they did. I've ordered various bits for my home refurb and have more still to get, but from what I have seen so far this company are just fantastic and efficient. I had a minor misunderstanding (my side) and Claire in customer support sorted things out ultra quick. Delivery is amazing too. 10/10 all round and a role model for any company. Thank you.

Ive bought over 40 switches/sockets from these guys for my house renovations. Every single order has arrived the next day. After 6months, one of my wifi sockets failed. I emailed them, got a reply straight away and a no questions asked replacement the next day. Absolutely fantastic customer service. Thank you. Murat.