alexanderandjamessofas.com Reviews 11

The company is in administration, buyer beware for any stocks still out there.

We assumed paying this much for X2 3 str Bailey sofas and footstool would be our last sofa purchase as we are getting on a bit. Genuinely thought it was a quality item seeing it in the showroom. Been a disaster from start to finish. First ones we had looked just like the display...very pleased but there was a noticeable flaw in the front of one sofa. Should have kept it but the representative advised we get a replacement cushion cover. 10 weeks later a totally different cover arrived. (That should have been a clue)So they decided to replace both. They did not match each other or the footstool so replaced them all. These match but nothing like the first ones we had nor anything like the store display model. Should have refused it but accepted them. Year later obvious colour loss on cushions. Look terrible and over a year you are not covered for issues with leather...only the frame. Take our advice ...do not be fooled by this rubbish.

We bought 2 4-seater sofas 4yrs ago via Fur iture Village. In the first week two buttons came off followed by more over time. In the first 2 years we had to have the sofas repaired 3 times due to springs collapsing. Over the 4 years, springs have collapsed in various places on both sofas and required repair. The restorer informed us that the underneath hadn't been properly finished on either sofa.
Avoid this company. Very shoddy workmanship.

Ordered a sofa & chair in leather, wasn’t happy with them the seats looked baggy. After contacting them they sent an engineer out to look.
He took pics etc and said someone would be in touch about my concerns.
Nobody had contacted me for over a month so I sent email, which has been ignored.
They really don’t care once they have sold you the product.
My last leather sofa etc was 18 years old and looked much better than this one…
I wish now I had kept my old one.
Lesson learnt, I will never buy from these again!!

Yet another update,
After looking after said ( corner suite , monthly as it WAS expensive)
We asked an “independent “ furniture repairer, upholstery out for a quote to sort!
Springs, cushions (which are “leather”) foam (covered with feather)…to replace , quite an hefty amount, but now so wary of furniture companies, we’re between a rock & a hard place!
What is happening to (not just furniture) our GREAT BRITISH INDUSTRIES!
Money , profit? Defo
So we think…buy cheap….replace.. add to our throwaway society & landfill!!
Absolutely DISGUSTING

Update STILL NOTHING….:!!!!! No customer service at all , spend on local “trustworthy companies “ which there are few!

Update … still NO correspondence from
alexanderandjamessofas.com. Have sent O F , customer service & S**** M***** several opportunities to respond to my queries…. Nothing positive at all, shirking responsibility on to retailer ….Tannahill Kilmarnock….nothing from either ….
PLEASE DONT PART WITH HARD EARNED CASH, Expecting anything more than “other” furniture..retailers

So recent review was deleted. Here is my last review
Could only give 1 star !!!
Originally bought from reputable family firm “Tannahill Kilmarnock”. 1st problem sorted.. but repair company mentioned some other Latent faults , things that were not good (wish I’d had time to listen & take note) but had very poorly parents at time so just needed everything sorted!
Have emailed Alexander & James several times in past …. Substandard replies (always looking for “a way out “)
Which in a lot of businesses we unfortunately have come to expect… BUT when you pay thousands of ££ for something, you expect a bit more…..”Alexander & James have a VERY low profile online!!?? WHY ?
I have a full saved conversation between myself , S**** M*****& O***** F****.(from Alexander & James)
My advice at moment is DO NOT PURCHASE anything from Alexander & James . Products are made in Thailand….. Not British at all ..

”Alexander & James is a Boutique sofa company born out of a rich British furniture heritage”

would love to hear from S****M*****….
Still NO correspondence from alexanderandjamessofas.com
Please do not spend your thousands of £££ on this company …also ask if retailer will honour any “guarantee “ as so far it seems NOT

I recently purchased an Alexander and James corner suite and I’m delighted. Top notch product, so pleased with it and excellent customer service. Everything has been on schedule and as promised. Real service with a smile. The sofa itself is leather, well made and just as I hoped. Thank you 🙏🏽

Love our new sofa and armchair from AlexanderandJamessofas.
We had our old sofa for so long, we were so used to it, we didn't really know where to start when we began looking for a new one but as soon as we saw these we knew they were exactly what we were looking for. We get so many lovely comments from friends and family all asking where they are from. They have made me love my living room again. The quality of both the sofa and arm chair are great. I have teenage children and LOTS of visitors to our house so it has to withstand a lot of use and so far it has done just that!
The service we experienced buying the sofa and arranging delivery was excellent, the staff were friendly and helpful. I would recommend and buy from here again in the future.

We brought a sofa and two chairs and a stool from taskers of Accrington 5 months ago. They are alexander James leather marketed as hardwearing and durable. We have one teen and two young adults and a well behaved dog who is not allowed on furniture. Already the sofa seat is scratched badly a result of my daughter wearing shorts with buttons on the back. The joins of the stitching are showing and the leather on the edges of the sofa comes off at the slightest knock. This leather sofa is marketed as hardwearing and durable. It is nothing of the sort. We are stunned at how easily it is marked. We will be lucky if it lasts a year. No where near the quality of our old sofa yet more than double the price. We have had no help from taskers there customer service was poor. We are on advice about to contact Alexander James direct. Let's hope they are better!

This is an update of my earlier recent review about this company. Initial response to problems seemed suitably apologetic and helpful. But that's where it ends. Promised that missing covers would be airfreighted from Thailand but no info as to when. The shop that we purchased through were told that they now had difficulty in sourcing the fabric. This issue was known to them when the furniture was shipped in Thailand (according to them) but it seems that nothing was done. In any event, after waiting 4 months for delivery we were expected to wait another 6 weeks for delivery of cushion covers and replacement legs. No mention of the promised airfreighting.
No acknowledgement or response to further e-mails asking politely for updates on delivery.
Furniture being returned for full refund.
This level of incompetence makes me feel as if I have been in an episode of the Apprentice.
Do yourself a favour, learn from our experience, avoid the grief and go elsewhere.

Bought a traditional style part leather, part fabric sofa online as it looked amazing in the photos.
When it arrived, we discovered the the actual sofa back cushions only have proper fabric on one side so can’t be reversed. The reverse side is like a cheap black nylon felt. Disappointing for a £1200 sofa!
As time has gone by, it’s starting to lose its shape and looks a bit shoddy. Not impressed with the quality and wish we’d looked at it in the showroom first.