My parcel arrived promptly which was great. These shirts are a good fit for size . My previous shirts the collar wasn’t the best it kind of had a bubbles effect so not the best rest of shirt fine but... See more
Company replied
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Review summary
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Reviews shaping this summary
Overall it was good but the sizing was extremely difficult and if you order a size to fit what you know you are ,you are going to be very disappointed..they come up really small in the dresses and big... See more
Company replied
Material is a bit rough but after a few washes it softens a little. Need to make the unform more true to size for women as most of us have curves. Other than that, it's a reasonable price and arrived... See more
Company replied
Good, quick service, notified how my order is going, when its dispatched, and when its been delivered. Only slight is that Customer service emails don't always get answered if you have a query, you h... See more
Company replied
Company details
Written by the company
Alexandra has been designing and manufacturing garments since 1854. From the part we played in the development of women’s workwear at the start of the 20th Century, right through to the development of modern protective workwear and suiting for just about every sector and business in the UK, to the solutions we now offer to millions of wearers across the world, Alexandra has remained true to our core principles - quality, good design and reliable service.
FREE delivery on all orders over £85 (ex vat)
30 Day Returns
All products manufactured by Alexandra. Established in 1854 - That’s 170+ years of expertise
Contact info
Alexandra House, Thornbury, BS35 2NT, United Kingdom
- 0333 600 1111
- customercare@alexandra.co.uk
- alexandra.co.uk
3.9
Great
11K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Outstanding customer service and…
Outstanding customer service and products. Well made nursing clothing especially the dresses.
Thanks
Julie
May 7, 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the outstanding customer service and products and pleased with the dresses.
Kind regards,
Alexandra Customer Care Team
Very quick order and delivery
Very quick order and delivery. Tunics ordered good quality and correct fit. Will definitely order again from Alexandra .
May 6, 2026
Reply from Alexandra
Good Morning Angela
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the good quality and correct fit of your uniform, its great to hear you will be ordering from us again.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good morning Karen,
Thank you for taking the time to leave a review regarding your order. We appreciate all feedback.
Please accept our apologies that the trousers ordered were not the fit you expected.
I have attempted to contact you by phone and email regarding this and have offered a collection service for the items to be returned for a full refund.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good afternoon Hayley,
Thank you for taking the time to leave us a review, we really appreciate all customer feedback and value your custom.
We are so glad to hear that you had a smooth ordering process.
Kind regards,
Alexandra Customer Care Team
Material is a bit rough but after a few…
Material is a bit rough but after a few washes it softens a little. Need to make the unform more true to size for women as most of us have curves. Other than that, it's a reasonable price and arrived quickly.
April 26, 2026
Reply from Alexandra
Good morning Michelle,
Thank you for taking the time to leave us a review. We really appreciate your feedback and value your custom.
We are so glad to hear about the quick delivery service and please know your feedback has been passed on.
Kind regards,
Alexandra Customer Care Team
Quality unsatisfactory
Easy delivery and purchase, however I bought exact same tunic I had previously bought and it is different quality. Cheap material and see through
May 3, 2026
Reply from Alexandra
Good afternoon Rosie,
Thank you for taking the time to leave us a review. We truly appreciate all customer feedback.
We have attempted to contact you by telephone but were unfortunately unable to reach you, so we have left a voicemail and followed up via email.
We are very sorry to hear that the product you received was not as expected. As mentioned in our email correspondence, the item ordered on this occasion is the lightweight version of the tunic you previously purchased, which would explain the difference in quality. We have offered to arrange a collection of the item should you wish to return it for a refund.
We look forward to hearing from you and hope to resolve this matter promptly.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the great quality garments you have received and fast delivery
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy your uniform is of good quality and fits well.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy that your uniform and delivery was perfect!
Kind regards,
Alexandra Customer Care Team
Great Quality
The jacket I ordered from Alexandra is of a great quality. I'm very happy with the order.
April 30, 2026
Reply from Alexandra
Good Morning
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with the great quality garments you have received.
Kind regards,
Alexandra Customer Care Team
My order never came and I was charge…
My order never came and I was charge twice! I’m still waiting for a refund as I’ve had to dispute this with my bank as the website has no contact information just an online chat.
April 29, 2026
Reply from Alexandra
Good Morning Jaide
Thank you for taking the time to leave a review.
Please accept our sincere apologies that your order did not go through successfully despite payment being taken. We will carry out a full investigation to determine why this occurred.
Thank you for confirming that a full refund is required. I can confirm that this has now been processed and should appear in your bank account within the next 3–5 working days.
All of our contact details can be found on our website under the “Contact Us” section.
Once again, we apologise for any inconvenience this may have caused.
Kind regards,
Alex
Customer Care Team
Warehouse Coats (Navy blue…
Warehouse Coats (Navy blue cotton+polyester).
Generally satisfactory but missing a slot by the lower
pockets (so that the wearer can access trouser pockets with out opening or pulling up the coat).
Good timely response to order.
April 27, 2026
Reply from Alexandra
Good Morning David
Thank you for leaving a review on the unisex stud coats you ordered — we appreciate all feedback.
Having checked this product, these coats do not currently come with a side slot for access to garments underneath. However, we will pass your feedback on.
We are pleased to hear there was good timely response to your order.
Kind Regards
Alexandra customer care team
The tunic top wasn’t as roomy as the…
The tunic top wasn’t as roomy as the last one I bought just a bit tight on the hips but can’t really get a bigger size as that would be too big
April 26, 2026
Reply from Alexandra
Good Morning Sheila
Thank you for leaving a review. We appreciate all feedback.
Please accept our sincere apologies that your garment was not as roomy as the previous one you purchased.
As discussed during our conversation this morning, I have sent you an email so that a collection can be arranged for the item to be returned for a refund.
Kind regards,
Alexandra Customer Care Team
Item too tight and too short despite…
Item too tight and too short despite ordering my usual size and being 5ft 2. Material not great.
April 26, 2026
Reply from Alexandra
Good Morning Carol
Thank you for leaving a review. We appreciate your feedback and sincerely apologise that the dresses you ordered was not the size you expected.
As discussed during our telephone conversation this morning, your comments regarding the sizing of the dresses will be passed on to the relevant team.
I can see from the tracking information that your returned items are currently on their way back to us, and your refund will be processed once they have been received.
Kind regards,
Alexandra Customer Care Team
Range quality website delivery
April 26, 2026
Reply from Alexandra
Good Morning
Thank you for leaving us a review we appreciate your feedback and value your custom.
We are pleased to hear there is a range of products and good delivery.
Kind regards
Alexandra customer care team
Unisex scrub tops
Unisex scrub tops light weight just rights for summer stay cool martial easy to wash and dry. So comfable. Just great and the price too. Fast delivery and value for money.
April 24, 2026
Reply from Alexandra
Good Morning Sharon
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear you are happy with your fast delivered Scrubs, that they are comfortable and easy to wash and dry.
Kind regards,
Alexandra Customer Care Team
Reply from Alexandra
Good Afternoon Tracey
As per our most recent emails, please accept our sincere apologies that your original order failed to deliver and the replacement order was not delivered in time.
We have done our utmost to get your order to you as quickly as possible; however, unfortunately, this was unsuccessful.
I have been assured by our Operations Manager that this matter has been escalated as a formal complaint with our couriers.
A full refund has been processed today and should arrive in your bank account within the next 3–5 working days.
Please accept our sincere apologies for the inconvenience this has caused.
Kind regards,
Alexandra
Customer Care Team
Very comfortable
Very comfortable, size was exactly as stated perfect fit and delivery was quick, arrived within a week of ordering them.
April 23, 2026
Reply from Alexandra
Good Morning Lisa
Thank you for taking the time to leave us a 5 star review. We really appreciate your feedback and value your custom.
We are so glad to hear that your garments are very comfortable, the size was exactly as stated along with quick delivery.
Kind regards,
Alexandra Customer Care Team
Dreadful sizing
April 23, 2026
Reply from Alexandra
Good Morning Jeanette
Thank you for taking the time to leave a review, we really appreciate your feedback.
We’re sorry to hear that the sizing of your items wasn’t as expected. As mentioned in my voicemail and follow-up email, I would like to discuss this with you further and arrange a collection so we can process your refund.
Kind Regards
Alexandra customer care team.
Still hasn’t arrived and wasn’t given a…
Still hasn’t arrived and wasn’t given a tracking code
April 21, 2026
Reply from Alexandra
Good Morning Eva
Thank you for taking the time to leave a review. As mentioned in my voicemail and your reply to my email about the missing postcode, our warehouse has now confirmed that your order has been dispatched. It should arrive within the next couple of days.
Kind Regards
Alexandra customer care team.
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