Aligner32 Reviews 785

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 529 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, especially during video consultations for impressions. The customer service is frequently highlighted as excellent, with many people appreciating the responsive and supportive assistance provided. The overall user experience is described as easy, simple, and stress-free, making the process smooth and efficient for many. However, some customers expressed dissatisfaction with the product delivery timeline, noting significant delays in receiving their aligners and a lack of communication regarding these delays. A few other people also felt that customer service declined after signing up, with issues like unanswered calls and difficulty reaching managers. There were also isolated reports of aligners not fitting correctly or missing steps in the treatment plan.

What people talk about most

Staff

Reviewers consistently report positive feedback about the staff. Customers frequently praise the team's... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

User experience

Users describe positive interactions with the user experience. Many customers found the process, including... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight helpful video... See more

Product

Customers consistently note ambiguous experiences with the product. While some reviewers express... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Five stars for the Aligner32 video consultation! I was a bit nervous about doing my own impressions at home, but the live coaching made it a breeze. My specialist was professional, very patient, and w... See more

Rated 5 out of 5 stars

I had an online meeting with Abby Mo to assist me in getting my impressions perfect. He was very informative and helpful. We even laughed a little :) So far aligner32 has been great, looking forward t... See more

Rated 5 out of 5 stars

The impressions process for my teeth aligners was quick and easy. The instructions were clear, and everything I needed was included in the kit. The company made the whole experience simple and stress... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

785 reviews

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Replied to 58% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent Customer support

Customer support is a major positive compared to other competitors where I am stuck in an infinite loop with an AI instead of a real person. Was able to help answer any questions and concerns I had with their product/service. Will give an update review a few months later after testing the product.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Staff is very friendly and very…

Staff is very friendly and very patient.I did my top set twice and he was very patient with them providing the help i needed. Eventhough i missed my meeting last time, they were still able to add me in on anotherday.

March 27, 2026
Unprompted review
Rated 2 out of 5 stars

Don’t buy unless you can wait for months

I mailed in my impressions on January 12th and they were promptly reviewed and accepted. However, nine weeks have now gone by and I’m still being told my aligners are “in fabrication.” The company should let customers know it takes months to get your aligners and you won’t talk to anyone but the “Dan” that sends all the automated responses by email.
Inquiries just lead to canned responses that it’s being worked on without any clear answers on when they’ll be shipped to you. I would not have gone with Aligner 32 if I knew it would go this way.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Dan was a great help—quick

Dan was a great help—quick, clear, and thorough. He fixed my problems and used photos to show me exactly where I had concerns about the quality of my impressions.

February 5, 2026
Unprompted review
Rated 4 out of 5 stars

Dan review

my impression review said i required a smaller tray so Dan was able to walk me through the entire thing and was so helpful. I had multiple questions and he was able to answer them all very patient and clear.

March 18, 2026
Unprompted review

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